Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,380 Reviews)
Rating breakdown 1,380 reviews
5 Stars
1,014
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
746 out of
930)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Roxnyny
from NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought for my son. Haven't used it yet but looks nice! Selected it for the features and price point.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Julia G
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Glides like a dream! I would absolutely recommend this suitcase for anyone traveling.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Erik B
from Alabama
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carry on! Needed to replace a ten year old one and I waited until this one went on sale. We travel a lot but don’t like to lug big suitcases around, and this fit the bill perfectly.
We have 2 trips next month and can’t wait to use it. Lightweight and holds everything we need for a 3-4 day trip.
We have 2 trips next month and can’t wait to use it. Lightweight and holds everything we need for a 3-4 day trip.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
3
Disappointed in exterior durability
on October 3, 2025
Posted by: Meredith
I like the luggage, but I expected the exterior to hold up better. After only one use traveling via airplane there are numerous scuffs and abrasions. I was hoping it would like nice for a longer period of time. I find this unfortunate.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, October 3, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting samsonite.com
Posted by: Happy customer
from Tucson AZ
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best purchase i’ve made all year definitely worth it’s value
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Rajiv
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great balance of weight and sturdiness . At 6lbs it feels easy to move around and handle up stairs and inclines .
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Customer Rating
2
Please market this as check-in luggage
on November 21, 2025
Posted by: D
I bought this a month ago to replace an older and very reliable samsonite model. I have found out it only meets the carry-on size limits for one domestic carrier. I now have to check this luggage in if I want to bring it home.
Response from samsonite.comBy Samsonite US Care Team, November 24, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: HS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome carry on bag! Love the hard shell exterior and how light weight it is at the same time.
Written by a customer while visiting samsonite.com