Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,380 Reviews)
Rating breakdown 1,380 reviews
5 Stars
1,014
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
746 out of
930)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Wls
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect size for me. Suits my needs to a T. Looking forward to years of use.
Written by a customer while visiting samsonite.com
Customer Rating
3
Spinner Carryon is Larger than most airlines allow
on July 24, 2025
Posted by: Jim
from Hardeeville, SC
Gender:Male
I bought this carry on spinner with plans to do quite a bit of airline traveling and I needed a quality carry-on. The external 23" size and 10" width stated are larger than than the allowable size in the airline guide you provide on your webpage. So far the gate agents have not questioned it, but last year I flew on flights where the agents required customers to squeeze their luggage into the hard templates. I used to have soft cloth luggage where it was possible to do that but your hard sized luggage does not. Samsonite should not be selling luggage that is known to exceed the airlines requirements and marketing it as a "Carry-On".
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, July 26, 2025
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.
Written by a customer while visiting samsonite.com
Posted by: Amber
from New Orleans, LA
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great carryon! Lightweight , roomy, and great glide.
Written by a customer while visiting samsonite.com
Posted by: Leo
from Miami
Verified Purchase:Yes
[This review was collected as part of a promotion.] Every luggage I’ve ever seen the lock faces out away from the handle. This one faces towards handle inward.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Andrzej
from Chapel Hill NC
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product and quality as always. This is my 3rd bag for my all family.
Response from samsonite.comBy Samsonite US Care Team, August 4, 2025
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Posted by: AE
from Houston, TX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This carry-on spinner is the perfect size for short trips.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: KC
from Kansas City, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Right size. Rugged construction. All of the needed features.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] The wheels are smoth and I like the charging design. However, it is a little wield the direction of opening the suitcase.
Written by a customer while visiting samsonite.com