Customer reviews from samsonite.com
Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Average customer rating
4.4
(1,380 Reviews)
Rating breakdown 1,380 reviews
5 Stars
1,014
4 Stars
140
3 Stars
55
2 Stars
61
1 Star
110
80%of customers recommend this product.
(
746 out of
930)
Customer Reviews for Samsonite - Freeform 21" Expandable Spinner Suitcase - Black
Posted by: Satisfied buyer
Verified Purchase:Yes
[This review was collected as part of a promotion.] It looks really nice and high end, more so than what I was expecting and than the photos I saw before buying it. It has two handles and a nice lock. I have a set of Samsonite luggages before this one, and those are durable. I have not used this new one for travel yet, but I tried it a bit at home, and it works well.
Written by a customer while visiting samsonite.com
Posted by: Mimi
from Saint Louis, MO
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Sleek and works well. I appreciate the design and durability!
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Deb Silver
from Naples, FL
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the clean lines and how lightweight the Freeform Carry-on Spinner is. There is plenty of room for a 3-4 day trip. The wheels are sturdy and it has the convenience of a side handle for lifting.
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: manu
from buenos aires
Gender:Male
Verified Purchase:Yes
muy buena! la super recomiendo. La uso mucho para viajar.
Written by a customer while visiting samsonite.com
Posted by: Feds
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is far too small for a carryon, it is more suitable for a carryon for European airlines. I was incredibly disappointed as I have owned a similar model in the past and I could fit so much in it.
No, I would not recommend this to a friend.
Response from samsonite.comBy Samsonite US Care Team, June 30, 2025
Hello, we appreciate your review and feedback. The product pages on our website should contain both the external and internal dimensions of all our products because we know how important it is for every traveler to have a suitcase that fits both their needs and belongings perfectly. That said, we're sorry to hear about your experience. We will reach out shortly to follow up and see if there's anything else we can do to assist.
Written by a customer while visiting samsonite.com
Posted by: Anonymous
from Naples Fl
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] After 15 days of dragging a very old bag around Japan, I realized it’s time to step up the game. I did a little research, went for easy roll, light and comfort in movement. I selected this Samsonite carry-on. I’ve since been to Nashville twice with it and omg what a game changer.
I would recommend this to a friend!
Response from samsonite.comBy Samsonite US Care Team, July 9, 2025
Thank you for taking the time to leave your review. We are happy to hear you liked the product! The low star rating does not match the information given, so we will connect with you in case there's anything else we should know about your experience.
Written by a customer while visiting samsonite.com
Posted by: Nigel
from Ohio valley
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great lightweight carryon suitcase. Easy to roll and has plenty of room
I would recommend this to a friend!
Written by a customer while visiting samsonite.com
Posted by: Jonathan
from Kansas City, KS
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought my first one a while ago, and this is my second one. Truly couldn’t love it more, and am currently convincing my family to get some too
I would recommend this to a friend!
Written by a customer while visiting samsonite.com