Customer reviews from apc.com
APC - Back-UPS Pro, 1000VA/600W, Tower, 120V, 10x NEMA 5-15R outlets, Sine Wave, AVR, USB Type A + C ports, LCD, User - Black
Average customer rating
4.6
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
30
4 Stars
7
3 Stars
0
2 Stars
1
1 Star
2
91%of customers recommend this product.
(
32 out of
35)
Customer Reviews for APC - Back-UPS Pro, 1000VA/600W, Tower, 120V, 10x NEMA 5-15R outlets, Sine Wave, AVR, USB Type A + C ports, LCD, User - Black
Customer Rating
1
Sparks and Smoke
on April 25, 2021
Posted by: OlegS
from Old Bridge, NJ
It threw a few errors in its short life, and after six months it fails self-test with sparks and smoke. This thing "protected" a cable modem and a small switch; no load at all.
Cons: Part Failure
No, I would not recommend this to a friend.
Written by a customer while visiting apc.com
Customer Rating
2
Decent, you will need the warranty
on September 25, 2021
Posted by: nyc212
from New York, NY
Without the 3 year warranty, this product would be trash. Make sure you check the manufacture date to make sure you're getting a recent unit, as the warranty is *3 years from the production date* not *3 years from time of purchase*.
I set up several friends with this unit and each of them has had at least 1 warranty replacement due to faults. APC has been very good about warranty repairs, though.
The plug orientation is unfortunate if many of your devices have traditional horizontal power adapters at the outlet plug.
I'll still recommend this product as it's in the "this is a bad product... except for all the others (in a similar price category)"
Pros: Good Value, Good Vendor Support
Cons: Runs Hot
Written by a customer while visiting apc.com
Customer Rating
5
APC - A Good Choice for Computer Battery Backup Sp
on May 9, 2024
Posted by: Public
from Milwaukee, WI. Metro Area.
Verified Purchase:Yes
While the number of potentially suitable APC UPS offerings is a bit over whelming, the website is well-organized, so once I narrowed down what I was looking for, I found it quickly. The purchase process was surprisingly smooth, I was felt informed as to the status of my order via email, and the UPS was delivered by UPS right in the estimated date of delivery I was given. (Sorry,
I couldn't help myself with the "the UPS was delivered by UPS".)
I have learned, the hard way over the years to buy a little more UPS than I think I need in terms of surge plus backup outlets, and more battery support runtime than I think I need. Better a little too much than a little too little. APC has served me well since I purchased my first computer in 1992. I endorse the APC / Back-UPS brand.
I couldn't help myself with the "the UPS was delivered by UPS".)
I have learned, the hard way over the years to buy a little more UPS than I think I need in terms of surge plus backup outlets, and more battery support runtime than I think I need. Better a little too much than a little too little. APC has served me well since I purchased my first computer in 1992. I endorse the APC / Back-UPS brand.
Pros: Good Value, High Quality, Fast, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
4
APC UPS Battery surge protection backups a Winner!
on July 4, 2024
Posted by: Alex in Wareham
Verified Purchase:Yes
I won't give 5 stars yet as I've not had it long enough. It was pretty easy to purchase, and the installation was straightforward as was the registration & software download. I have used APC / Schneider Electric battery back up UPS units going on 25 years and never had a problem that was not easily fixed in a timely fashion. My last died after 13 years service . . . I'm a fan!
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
solid hardware for serious equipment
on July 2, 2019
Posted by: JethroT
from La Grange, KY
[This review was collected as part of a promotion.] We have regular thunderstorms that have, in the past fried electronics even without being a direct hit. This UPS has the capacity for both my desktops and my NAS – that is online 24/7. In the two weeks since it was installed, we have had 2 storms, one involving a brief lights-out. No effect on the electronics. Also, we have had a more stable cable Internet connection since using the built-in coax surge connection. For the copper ethernet I have it connected to a 70’ run to the front room to protect against near strikes.
The front panel is compact and packed with information. Unfortunately, it is the best information. The APC server/workstation software is not straightforward to get and had limited application. I would suggest opening the interface to selected developers to reach more OS and devices.
Overall it is a solid piece of protection that is very simple to setup. Be aware that there is a hum with something that handles this much VA. But under the desk it won’t be noticeable.
The front panel is compact and packed with information. Unfortunately, it is the best information. The APC server/workstation software is not straightforward to get and had limited application. I would suggest opening the interface to selected developers to reach more OS and devices.
Overall it is a solid piece of protection that is very simple to setup. Be aware that there is a hum with something that handles this much VA. But under the desk it won’t be noticeable.
Pros: Ease of Management, High Quality, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Great product, exceptional customer service
on July 22, 2019
Posted by: Rose
from New England
First impressions – On opening the box, the first thing I noticed was that all packaging is recyclable, bonus points in my book. Taped to the product was a printout of the quality assurance test done at time of manufacture, also impressive. Included are a 3 ft coax cable and a 6+ ft communication cable to connect to your Windows computer to run the PowerChute software which is downloaded from the website.
The UPS power plug is a 45 degree offset so that you can plug it into a regular wall outlet without blocking the other socket; this is extremely useful and seems to be a standard for APC. The cable is 6 ft so is a convenient length. To hook up the battery one of the side panels easily slides down to show two straps used to pull up the battery to plug in the remaining connector. Both features are much easier to use than a previous APC UPS I relied on for many years. There are 6 UPS plus surge outlets, 1 with adapter spacing, and 4 surge only outlets, one with adapter spacing. Ventilation grids are along the top and bottom of both sides. Dimensions are 14” l x 10” h x 4” w so can fit under a large desk but might interfere with your legs.
On connecting the battery and power plug and starting the unit, it goes into a self-test, checking power, battery connection and charge, and load on the system. There is a button to cycle through the displays of input and output voltage, charge, time left on battery, etc. There is also a button to mute the alarm, as well as a software setting to mute by time of day. Conveniently, I had a thunderstorm a few days after plugging my system in. I heard some clicking as the UPS presumably dealt with a slight fluctuation in power, but not enough to record an event. All in all, I’d say this is an excellent product based on my history of using UPS units for about 20 years.
Finally, customer service. It turned out that the product I got originally had a bad battery or connector. I left a message after hours on the website that I had a product problem and first thing the next morning I was contacted by Rebeca in tech support. The initial email had several tests for me to do which I attempted with varying results over a couple of days. As soon as I let her know I hadn’t managed to get any of them to work, she arranged to ship a replacement and send me a label to return the bad item. The service was prompt, professional, and cordial and I would expect that any issues that occur with their products would be handled in the same way. Having good support is as important as having a good product in my opinion and they get five stars from me.
Pros: Easy to Perform Maintenance, Ease of Management, Good Value, High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
does its job
on December 11, 2018
Posted by: Pete
from Mason, OH
I'm not sure what the one star review is complaining about. We purchased (3) of the BR1000MS for our office and they're all working flawlessly. My only complaint is that there doesn't seem to be a replacement battery available yet.
We don't need one yet... but we like to be prepared...
Pros: High Quality, Good Vendor Support, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com
Customer Rating
5
Perfect Size and Effective
on June 29, 2019
Posted by: budnascar48
from Arkansas
APC has been the leader in UPS power. The BR 1000VA is very well designed and extremely easy to setup. Knowing which outlets are surge protected and battery back-up up is easy, one side is battery, the other is surge only. Although it is a medium size UPS, it has 10 Outlets which 6 are battery back-up. This is very efficient for todays desktop and laptop users. I use it to power my home model/router and printer along with all the necessary accessories attached to my desktop. Highly recommend this product to anyone looking to protect their computers and home electronic devices. Lightweight and easy to storage. Detailed direction included on how to use the product. Very satisfied!
Pros: Energy Efficient, Ease of Management, Good Value, Good Vendor Support, High Confidence Level in 24/7 Uptime
I would recommend this to a friend!
Written by a customer while visiting apc.com