The only problem I had was the computer didn't properly recognize it when I plugged in the USB cord. I searched Tripp-Lite's site for drivers and couldn't find any. It turned out that they weren't needed, but it would have been nice to know that. There's almost no information about installing the product. It showed up in Device Manager but showed a problem as if it needed a driver. I wound up unplugging the USB cable and plugging it in again and the problem went away, so I'm guessing it was just a bad connection. However, a little more install instructions from Tripp-Lite would have solved the headache. It would have been nice to know that a driver wasn't needed. I would then have looked elsewhere for the problem.
I would recommend this to a friend!
Response from tripplite.comBy TrippLitePWR, TrippLitePWR, September 11, 2018
Thank you for the review and insights into your experience. We always look to improve our products and our customer's satisfaction. We will take your suggestions and review our installation instructions. Thank you for choosing Tripp Lite and we look forward to continuing to earn your trust!
Form factor 10/10. User replaceable batteries 10/10. Number of outlets (5 backup and surge/5 surge only) 10/10. Information screen 10/10. You can also download user interface software and hook up to a computer for additional management options. I chose not to do it because it just seemed redundant to the UPS hardware screen itself.
I use this to protect my new high end Computer, Modem, NAS, and Monitor. If you are upgrading your computing system and devices like I did, your going to want something that protects that investment. I am completely satisfied with this product
I bought two units. One I use with several devices on the battery backup. * a rather hefty desktop computer * two screens * a printer * a nine watt LED lamp (in case of power failure at night) I loaded up a game that uses quite a lot of computer horsepower. The front panel LCD display on the UPS showed about 200W. I then unplugged it from the wall outlet. The UPS switched to battery backup without a glitch. The LCD display showed 30 minutes run-time -- plenty of time to finish up what ever and shut down. The second UPS is used for my network with two devices on the battery backup. * a cable modem * a wireless router With these devices, the LCD display shows no load. With the UPS unplugged, the LCD display shows 180 minutes of run-time. The only down-side, and the reason that it got 4 stars instead of 5, is the noise of the fan when it goes on battery backup.
All units arrived in good condition. Would rather not have to test them in a real situation. But it's nice to have the security there. I believe that all Tripp Lite units should also have a USB port to charge cell phones and other devices using utilizing the battery as well as the standard plugs. 4 stars as they are not tested in a real nasty situation. Hopefully never.
I hooked up our internet receiver, modem and security camera before heading away. Power outage was detected by our security system and lasted for three hours. Internet functionality never stalled and accessing the security camera online was as normal. Very please with the purchase. The only caveat I have is that I have not had this unit for very long, so durability has not been proven.
Will power 2 receivers, an amp and various switches for 20 minutes. Really bought this because i'd had 2 HDMI splitter/switches go out over the past 3 years. This gives me slightly cleaner power and presumably better surge protection. Lets hope it does the job.