Customer reviews from Samsung US
Samsung - Refurbished Excellent - 27" ViewFinity S9 5K IPS Smart Monitor with Matte Display, Thunderbolt 4 and SlimFit Camera - Silver
Average customer rating
3.6
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
27
4 Stars
9
3 Stars
2
2 Stars
6
1 Star
11
65%of customers recommend this product.
(
17 out of
26)
Customer Reviews for Samsung - Refurbished Excellent - 27" ViewFinity S9 5K IPS Smart Monitor with Matte Display, Thunderbolt 4 and SlimFit Camera - Silver
Customer Rating
4
Very good, but there are a few drawbacks
on January 8, 2025
Posted by: espinozalee
from Union City, NJ
Expertise:Intermediate
I love my Samsung products and even this monitor makes me happy to do hobbies or work on projects that I love. Having the high resolution and color accuracy is important to me. The additional TV feature is also nice to have if I have to pass the time.
I do have a few qualms that come with this monitor though that I think need to improve.
-Samsung remotes cause the monitor to turn on regardless if they belong to other devices. this can be a bit frustrating when I only want to turn on one device.
-My color calibration didn't give me Delta >2 when I set it up in pro mode. Not sure if it was cause my Fold 4 is a bit outdate or if there were other conditions even though I tried this in a dark room.
-When connecting with DisplayPort, the camera is not recognized by my other computer. Its kind of a hassle to switch to different computers to use a webcam or when the webcam is not available for the more powerful computer to use.
-Audio quality is okay, but I think it could have use more speakers for power or a different covering material.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Monitor
on August 21, 2025
Posted by: Jaykay28
[This review was collected as part of a promotion.] I never thought I wanted a monitor with smart features but this monitor is the total package. Looks great no matter what computer, I primarily use this with my Mac and it is amazing for video editing. 10/10 would recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Flickering started on 12-month warranty deadline
on April 15, 2026
Posted by: Reddy
My monitor started to flicker on the day 12-month warranty ends. What a coincidence! It is 1/5 for the value of money we pay for this product.
Written by a customer while visiting Samsung US
Customer Rating
1
Major major connectivity issues
on May 14, 2026
Posted by: Rocksrabbit
from Colorado
Expertise:Expert
I would avoid this model/version. Samsung makes so many great products, amazing products, this is not close to even be number 100 on that list. If you want to constantly needing to hard reset the monitor just to start working in the morning, go for it. It cannot go one day sustaining connection to computer.
Just do a quick search online for S9 doesnt wake up when connected to a computer.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture, audio needs improvement
on October 13, 2023
Posted by: ELBear
[This review was collected as part of a promotion.] This monitor provides a beautiful picture, which is what is expected. I use it with a Mac Mini M2 Pro, and it pairs well. The speakers are so lack luster, I had to purchase separate desktop speakers. The frame is plastic, but it doesn't bother me since it's barely noticed. The stand is solid aluminum and looks and works great. This is a worthy alternative to the Apple display, if the speakers don't matter too much to you.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great monitor - when it works.
on February 15, 2025
Posted by: Paul21
Expertise:Expert
Great monitor - when it works
Great monitor - when it works. I bought the Samsung S9 to use with my Mac Studio for photography work. It took me a long time and a lot of cables before I could get it working as a monitor. (The plug in on the back never feels like the cable is 100% in.) Once I did with a Thunderbolt cable (which I tried unsuccessfully a number of times prior) I was impressed. Great resolution and minimal glare for a decent price. Now all of a sudden in the middle of a big project it simply disconnected and I can’t get it back up as a monitor. Very frustrating because my other monitors work just fine with the same cable. Hate to give up, but I need something reliable.
Great monitor - when it works. I bought the Samsung S9 to use with my Mac Studio for photography work. It took me a long time and a lot of cables before I could get it working as a monitor. (The plug in on the back never feels like the cable is 100% in.) Once I did with a Thunderbolt cable (which I tried unsuccessfully a number of times prior) I was impressed. Great resolution and minimal glare for a decent price. Now all of a sudden in the middle of a big project it simply disconnected and I can’t get it back up as a monitor. Very frustrating because my other monitors work just fine with the same cable. Hate to give up, but I need something reliable.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung, February 20, 2025
We are very sorry to see that you have encountered issues with the Samsung ViewFinity S9 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a limited time manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Written by a customer while visiting Samsung US
Customer Rating
1
A very poor screen
on June 15, 2024
Posted by: EEEC
This product is quite puzzling. It’s essentially just a simple screen, yet it includes a so-called “smart system” which is, in reality, quite foolish. This feature is utterly redundant and complicates the user experience to the point of frustration.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung, June 17, 2024
Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US
Customer Rating
1
junk
on December 18, 2025
Posted by: ian g
Expertise:Intermediate
Monitor stopped working after just over a year. Samsung does not stand behind their products.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy LS27C900PANXZA*, -Samsung, December 22, 2025
Thank you for your review. Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again. If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Written by a customer while visiting Samsung US