Customer reviews from https://www.asus.com
ASUS - ZenWiFi BT10(W-1-PK) Wi-Fi 7 IEEE 802.11 a/b/g/n/ac/ax/be Ethernet Wireless Router - Tri Band - 2.40 GHz ISM Band - Unknown
Average customer rating
3.4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
1
4 Stars
2
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for ASUS - ZenWiFi BT10(W-1-PK) Wi-Fi 7 IEEE 802.11 a/b/g/n/ac/ax/be Ethernet Wireless Router - Tri Band - 2.40 GHz ISM Band - Unknown
Posted by: Phil G.
Frequency of use:Daily
Verified Purchase:Yes
Upgrade from zenwifi 6600. Gave 3 stars should be easier.
Response from https://www.asus.comBy CLM, April 2, 2025
Dear Phil G.,
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. For helpful tips on how to setup the ZenWifi smoothly, please visit our Product Support page at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/BT10/E25064_ZenWiFi_BT10_one-page_2PK_QSG_V3_WEB.pdf?model=ZenWiFi%20BT10. Should you need further assistance with the router, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We appreciate your feedback. Information coming from valuable customers, like you, will continuously help us improve our future product offering and services. For helpful tips on how to setup the ZenWifi smoothly, please visit our Product Support page at: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://dlcdnets.asus.com/pub/ASUS/wireless/BT10/E25064_ZenWiFi_BT10_one-page_2PK_QSG_V3_WEB.pdf?model=ZenWiFi%20BT10. Should you need further assistance with the router, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Gman10
Frequency of use:Daily
Verified Purchase:Yes
Nothing but problems with drop out since purchasing
Response from https://www.asus.comBy CLM, June 23, 2025
Dear Gman10,
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems. To resolve this, verify if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and your ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6e or WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt10/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT10. Furthermore, place the router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems. To resolve this, verify if the router’s security settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and your ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI-6e or WIFI-7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz. Also, we recommend updating the Mesh router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bt10/helpdesk_bios?model2Name=ASUS-ZenWiFi-BT10. Furthermore, place the router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Praveenvj
Frequency of use:Daily
Verified Purchase:Yes
Excellent router. Easy to setup with the mobile app. AI Mesh feature is also easy to setup, however seems to use only 1 band for backhaul instead of multiple bands.
Very good coverage around 2000 sq ft.
Very good coverage around 2000 sq ft.
Written by a customer while visiting https://www.asus.com
Posted by: Peachy
Frequency of use:Daily
Verified Purchase:Yes
Setup was incredibly easy. Excellent range and performance. It has only been one week since put into service, but so far there has been no problems.
Written by a customer while visiting https://www.asus.com
Posted by: Rajh
Verified Purchase:Yes
For the basic set up, it is easy and fast to set up
Written by a customer while visiting https://www.asus.com