Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Average customer rating
4.8 out of 5
4.8
(16,803 Reviews)
Open Ratings Snapshot
Rating breakdown 16,803 reviews
5 Stars
14,534
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Green
Customer Rating
5 out of 5
5
Amazing device with magnificent features
on March 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Omg where do I start with the galaxy S24 ultra that has awesome features from the apps, camera, voice erase feature. I can even circle a item and it will find the item online, just amazing
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is the best I've had so far.
on March 20, 2025
Posted by: Ale3xgam3r
[This review was collected as part of a promotion.] Since I got a j7 when I was little, my love for Samsung began, and now in 2025 I have an s24 ultra, I have no words to explain how happy I feel.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is awesome
on March 20, 2025
Posted by: UltraSS
[This review was collected as part of a promotion.] This phone has good camera features and also a stylus pen.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is awesome
on March 20, 2025
Posted by: Kenny1020
[This review was collected as part of a promotion.] This phone is awesome has all the features to get through everyday life
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The face recognition is not very good.
on March 20, 2025
Posted by: facelesstime
[This review was collected as part of a promotion.] The face recognition feature is very painful to deal with. I would say it works less than 50% of the time. I'm actually surprised when it does unlock. The fingerprint sensor is worse
Value
4 out of 5
4
Response from Samsung USBy R&R TeamMarch 20, 2025
Hi there, thank you for your feedback on your Samsung Galaxy S24 Ultra. We understand how valuable your phone is to you every day, and we would love to help you troubleshoot the frustrations with the biometrics of your device. We have provided links to a few troubleshooting guides to assist you at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The most customizable phone.
on March 20, 2025
Posted by: SAMSUNGFANBoy
[This review was collected as part of a promotion.] I say this because it is extremely customizable with the galaxy store and play store.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best android phone
on March 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It's packed with the fast processor, plenty of RAM, best screen response. It has AI for picture , text, translate...
People reviewed:
The Samsung Galaxy S24 Ultra is a cutting-edge Android smartphone featuring a 6.8-inch flat QHD+ display, titanium frame, built-in S Pen, powerful AI capabilities, and an advanced quad-camera system with up to 200MP
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love how it can do whatever I need it to do.
on March 20, 2025
Posted by: breleigh24
[This review was collected as part of a promotion.] I use my phone for work. I love that it's quick and reacts swiftly to what I need it to do. I love that when I need people's signatures that I have a pen that allows them to sign. It has everything I need plus things im still learning and it's awesome.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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