Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,804 Reviews)
Open Ratings Snapshot
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Excelente producto
on January 29, 2025
Posted by: Cecyk
from Houston
Verified Purchase:Yes
Me encanta Samsung, tiene muchas ventajas, fue súper sencillo comprar online
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone!
on January 29, 2025
Posted by: Ashton
from St. Augustine, FL
Expertise:Expert
Verified Purchase:Yes
Love this phone ans everything that comes with it. I'm able to multitask on here and i can keep evrything organized with my personal life tasks and work tasks as well.
Response from Samsung USBy R&R Team, February 5, 2025
Hi there Ashton, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the usage and capabilities of your new phone. We love that multi-tasking is working with ease, and that it is great for both personal and professional needs. Please, don't hesitate to reach out to us again anytime in the future with questions, or if you would like to share additional thoughts about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product as every galaxy that i have owned.
on January 29, 2025
Posted by: Juan
Verified Purchase:Yes
Shopping for my phone was easy.
Arrive really fast now, I am enjoying my new phone.
Response from Samsung USBy R&R Team, January 30, 2025
Hi there Juan, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are so thrilled to know you had such an excellent experience with your purchase and receipt of your new device, and that you are enjoying the features and capabilities. We hope you have found an opportunity during your day to explore the full features of Galaxy AI like Live Translate, Note Assist, and Generative Edit. We have shared links to the full device manual to help you with these features, and to the Samsung Support Team if you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on January 29, 2025
Posted by: Aloisia
from White Pine, TN
Expertise:Intermediate
Verified Purchase:Yes
Love my Galaxy S24 , I had the S23 which I traded...... for me there is no big difference between the two... reason I traded was the guarantied 7yr update......that was imported to me since I do a lot of banking on my phone, no I can keep this one that long.....
Phone calls a loud and clear, pictures are beautiful .... I am an older person and I don't care about AI function........
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 30, 2025
Hey there Aloisia, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy tohear that you are excited to be able to keep this phone for the next 7 years with peace of mind that your device will be protected and secure. We haev provided a link to the Samsung Support Team to offer additional assistance or answer any questions that you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This is the best phone.
on January 30, 2025
Posted by: Shaan
from Nj
Expertise:Expert
Verified Purchase:Yes
Excellent phone. Feels very premium. Loved the 100x zoom
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Hi Shaan, thank you for sharing your experience with your Samsung Galaxy S24 Ultra with us. We couldn't be happier to hear that you are so pleased with the feel, zoom, and overall usage of your new phone. We have shared links to a few resources to help you discover the full capabilities of your new device, align the settings to your preferences, and answer any questions that may arise about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Epic phone!
on January 30, 2025
Posted by: Lisa D
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
Beautiful display & epic upgrades from my 22Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Hey there Lisa D, thank you for your feedback on your Samsung Galaxy S24 Ultra. We love hearing that you are noticing a significant difference from your previous phone to your new one. We hope you find time to explore the full capabilities of your device including Galaxy AI, and we have provided a link to the full device manual to help you best align your device to your preferences. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Awesome phone! One annoying issue
on February 1, 2025
Posted by: PieDen
I've been extremely satisfied with the performance of this phone. The S-Pen is great for my work, as I use it to make sketches and notes for our engineers. But my gosh is the facial recognition horrible to unlock the phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 3, 2025
Hello PieDen, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are thrilled to hear that you are finding the S Pen of this device so useful to you every day for sketchesand notes. We hope you have also found time to try out the Galaxy AI feature Note Assist to further enhance your note taking experience. We have provided a link below to an article to help you with the facial recognition of your phone. We have also provided a link to the Samsung Support Team if this experience continues with your device. We appreciate you being a Samsung customer. –Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Samsung s24 ultra. Excellent but not perfect.
on February 1, 2025
Posted by: Patrol sergeant
from Kansas city Mo
Verified Purchase:Yes
Overall its one of the best phones i have own. That being said it does have some issues i want to make sure you guys are aware off main issue it seems like on the left up corner it tends to overheat and i dont understand why it happens randomly but it does get annoying other than that main issue the phone is an excellent phone. Also i would like to mention that is charges slowly and the battery is ok not the best i seen but by all means not the worst it last maybe 48hr on an easy day to 27 hr on a busy hard use.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 3, 2025
Hi there Patrol sergeant, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are so happy to hear that you are overall pleased with the usage of your new device. We would love to help you troubleshoot the temperature of your phone, and have provided a link to an article below to help you in this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues or you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
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