Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,804 Reviews)
Open Ratings Snapshot
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
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Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
Happy with the new phone, bery nice, i recomended.
on January 22, 2025
Posted by: Wevo
from San antonio texas
Expertise:Expert
Great phone, super fast delibery and economic payments
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2025
Hi Wevo, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you have had such a great experience from purchase to inital usage of your new phone. We hope you have found some time to explore all of the features of Galaxy AI, and we have provided a link to the full device manual to help you in this exploration. We have also shared a link to the Samsung Support Team to help answer any questions that you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love this phone
on January 22, 2025
Posted by: erne
from Los Angeles
Expertise:Intermediate
Great Phone! Battery last nicely. Love the S pen Bluetooth capabilities!!
Feels fast
Not a fan of the AI features, not sure about them tho (as I never use it at all)
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 24, 2025
Hey Erne, thank you for your feedback on your Samsung Galaxy S24 Ultra. We couldn't be happier to hear that you are so pleased with the capabilities of your new device. We know it can take time to discover the full capabilities and uses for Galaxy AI, and we have provided a linkt o your full device manual to assist you. We have also shared a link to the Samsung Support Team if any questions arise about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I love it very practical and IA
on January 23, 2025
Posted by: Diagece
from Montréal
Verified Purchase:Yes
Am in love with my new cell. Very practical and AI
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 24, 2025
Hi there Diagece, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are ecstatic to hear how pleased you are with the usage of your new phone, and that you are enjoying and finding ways to use the new Galaxy AI features. Please, reach out to us again any time if you have questions, or would like to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone, except...!
on January 24, 2025
Posted by: Showtyme
from NC
Expertise:Expert
Verified Purchase:Yes
Camera is incredible and the processor is super fast. My only complaint is that the Google Message app is now permanently installed and can't be removed. I've had the app lock up a couple of times. One time my entire screen was black for a couple of hours except for a thin line of light near the volume buttons. Normally I'd uninstall and reinstall the app and see if that fixed it. My only option was to uninstall the updates and try again. Hoping this fixed the issue.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 30, 2025
Hello Showtyme, thank you for your feedback on your Samsung Galaxy S24 Ultra. We are happy to hear that you are overall pleased withthe features of your device, and would love to help you troubleshoot the functionality of the app that is causing frustration for you. We have provided a link below to help you with apps that are crashing or not operating. We have also shared a link to the samsung Support Team to help one on one if this experience continues or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
I should've waited for the S25 Ultra
on January 24, 2025
Posted by: Hey Girl Hey
from Brooklyn, NY
Expertise:Expert
Verified Purchase:Yes
It's a cool phone but it's a bit heavy. The camera is cool.
I would recommend this to a friend!
Features
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 5, 2025
Hey Girl Hey, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are happy tohear how pleased you are with your newp hone, and that you are finding to be so cool for your usage every day. We know it can take time to get used to the feel and weight of a new device, and hope you have found it more comfortable for usage after a period of time. We have provided a link to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing camera and user friendly AI features
on January 24, 2025
Posted by: Bpai
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
Two weeks into using Samsung galaxy S24 Ultra, I am still learning all the features. It is indeed packed with amazing AI features.
The pen/stylus is quite handy and the camera is pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Bpai, we appreciate your feedback on your Samsung Galaxy S24 Ultra. We are thrilled to hear that you are so pleased with your device after a short period of usage. We know it can take time to discover the full capabilities of your device, and we have provided a link to the full device manual for your convenience. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
contento, buen producto sastifecho
on January 24, 2025
Posted by: Jaime Lenin Salgado
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
Exelente, lo unico hace falta mejor en el interprete en tiempo real
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good for an upgrade
on January 25, 2025
Posted by: HS25
from Florida
Expertise:Expert
Verified Purchase:Yes
Taking a picture or screenshot is not easy with the updated model. This is a reliable phone for email and pictures.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 5, 2025
Hi there HS25, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are finding the device reliable for your needs with emails and pictures. We know new gestures can take time to become comfortable with when it comes to features like screenshots. We hope you'll reach out to us again in the future at any time with questions or to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
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