Customer reviews from Samsung US
Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Average customer rating
4.8 out of 5
4.8
(16,804 Reviews)
Open Ratings Snapshot
Rating breakdown 16,804 reviews
5 Stars
14,535
4 Stars
1,770
3 Stars
309
2 Stars
104
1 Star
86
90%of customers recommend this product. 
(
1,103 out of 1,229
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S24 Ultra 512GB S928U Unlocked - Titanium Blue
Customer Rating
5 out of 5
5
S24 ultra
on January 3, 2025
Posted by: Castin
from California
Expertise:Intermediate
Verified Purchase:Yes
I love and like, the Samsung Galaxy S24 Ultra color
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery
on January 4, 2025
Posted by: Anonymous
Expertise:Expert
Verified Purchase:Yes
The battery dies quickly, it has to be on the charger every 4hrs
Response from Samsung USBy R&R Team, January 6, 2025
Hi there Anonymous, we appreciate your feedback on your Ssamsung Galaxy S24 Ultra. We completely understand how important lasting battery life of your phone is to you every day. We would love to help you maximize the battery life, and ensure you have the best possible experience. We have provided links to a few articles to help you troubleshoot the battery life of your phone at your convenience. We have also provided links to the Samsung Support Team and warranty information if this experience with your device continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Still the perfect writers phone!
on January 4, 2025
Posted by: Saint
from New York NY
Expertise:Intermediate
Verified Purchase:Yes
I have previously been using the note does of phones for the pen capabilites, this new version appears to be an all around upgrade! I still have yet to try some functions but overall I'm very happy.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing Smartphone
on January 4, 2025
Posted by: Carlos G
Expertise:Intermediate
Verified Purchase:Yes
Amazing Smartphone ! Cameras are awesome and the specifications are great.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good camera
on January 4, 2025
Posted by: Azhar
from Portland OR
Expertise:Expert
Verified Purchase:Yes
Battery performanceis good. Camera is even better.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2025
Hey there Azhar, we appreciate you sharing your thoughts about your Samsung Galaxy S24 Ultra. We are thrilled to hear how much you are loving the battery life and camera of your new device. We hope you have also found time to explore the Galaxy AI features that can further enhance your camera usage with a range of other features. We have provided links to the full device manual to help you in this disovery, and another to the Samsung Support Team to answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!!
on January 4, 2025
Posted by: Yajhaira
from Roswell, NM
Verified Purchase:Yes
Absolutely love this phone, everything about it is so amazing. It took a little bit to get used to the hig size difference going from a galaxy s22 to the 23 ultra. Definitely worth it, and would buy again. Best camera on a phone that I've owned. I highly recommend this phone to everyone around me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Products & quality.
on January 4, 2025
Posted by: Lohith
from Irvine, California
Verified Purchase:Yes
Excellent product, excellent camera quality with high pixels. Fastest processors.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 8, 2025
Hey there Lohith, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are ecstatic to hear that you are so pleased with the enhanced quality and features of your new phone. Hopefully in addition to the amazing camera you have found time to play around with the Generative Edit feature of Galaxy AI to further enhance your photos and videos. We have provided a link to the full device manual to help you disover this feature. We have also shared a link tot he Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A solid phone but lacking in a few departments
on January 4, 2025
Posted by: Charles
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I give this device a 4/5 overall mainly due to a few things.
The first is the oleophobic coating on my unit has really interfered with overall screen usage and at times S-pen functionality. Not sure if its rubbing off or what but sometimes its no problem, others its not working properly. But a known issue with this device.
The second issue is Charging Speed. In 2024 there are many other phone options that can charge much faster, coming in at about an hour to fully charge the device, 0-100 is just unacceptable. Hopefully Samsung will get up to other competitors' level with at least 65W+ charging in next gen devices.
Coming from an S22U, I welcome the slightly improved screen-to-body ratio, lighter weight, slightly improved Camera quality, and AI seems a bit quicker on this S24U. Overall a solid device from Samsung despite those 2 major issues aforementioned.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2025
Hi there Charles, thank you for sharing your thoughts about your Samsung Galaxy S24 Ultra with us. We are happy to hear you are overall pleased with the usage of your new device, and we would love to help you with the features that are not meeting your expectations. For the charging speed of your device, without knowing what charger you are currently using, the Super Fast Charging Speeds are accomplished with a 25W power adapter. For the display we have provided a link to an article about the responsiveness of your display, and another to the Samsung Support Team if you believe there may be an underlying factor as the cause of this matter. We appreciate you being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001612/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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