Customer reviews from coleman.com
Coleman - Back Home 10.5 x 9 Ft Screen House Instant Setup Canopy Tent - Blackberry
Average customer rating
4.1
(31 Reviews)
Rating breakdown 31 reviews
5 Stars
20
4 Stars
3
3 Stars
2
2 Stars
4
1 Star
2
83%of customers recommend this product.
(
19 out of
23)
Customer Reviews for Coleman - Back Home 10.5 x 9 Ft Screen House Instant Setup Canopy Tent - Blackberry
Customer Rating
1
Roof textile of low quality
on July 26, 2024
Posted by: The Swede
from Stockholm Sweden
Gender:Male
The roof material is brittle and leaks ar common at the metal joints. The textile quality does not match the robust metal skeleton. I need a new roof after just two summers ☀️.
Response from coleman.comBy Customer Care, July 26, 2024
Hi,
We understand your disappointment for this product. We apologize for any inconvenience that this may have caused you. We would like to learn more about your experience, please contact us at 1-800-835-3278. We’re available Mon.-Fri. 9am -5pm Eastern Time. You can also fill out our contact form: https://www.coleman.com/support/contact-us or place a formal claim here: https://www.coleman.com/warranty-information.html
Stay safe!
Coleman Consumer Care
We understand your disappointment for this product. We apologize for any inconvenience that this may have caused you. We would like to learn more about your experience, please contact us at 1-800-835-3278. We’re available Mon.-Fri. 9am -5pm Eastern Time. You can also fill out our contact form: https://www.coleman.com/support/contact-us or place a formal claim here: https://www.coleman.com/warranty-information.html
Stay safe!
Coleman Consumer Care
Written by a customer while visiting coleman.com
Posted by: JPcamp
from Chicago, IL
Gender:Female
Verified Purchase:Yes
After the first setup, it is very easy to put up and take down. It was a nice addition to our camping trip. I do wish it were more compact when packed up. It barely fit in our truck due to the length.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
1
Poor design feature, poor sun exposure fabric
on January 10, 2025
Posted by: Kent369
We purchased this canopy for use as a screened in area for our back yard. Yes, it was easy to erect, but in doing so I visualized a design flaw in the skeleton structure that would injure the fabric over time. And this feature did damage the fabric, but only after the fabric was destroyed by exposure to the sun less than a year later.
Response from coleman.comBy Customer Care, January 15, 2025
Hello, thank you for reaching out to us. We appreciate your feedback on our,
Back Home™ 10.5 x 9 Screen Canopy Tent. This is not the experience we would like you to have with one of our items. Your feedback will be forwarded to the relevant department. If further assistance is needed, please reach out to us via our official "Contact Us" website https://www.coleman.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Coleman Consuemer Care
Back Home™ 10.5 x 9 Screen Canopy Tent. This is not the experience we would like you to have with one of our items. Your feedback will be forwarded to the relevant department. If further assistance is needed, please reach out to us via our official "Contact Us" website https://www.coleman.com/support/contact-us. We’re available Mon.-Fri. 9 am -5 pm Eastern Time. Our product specialists will be more than happy to help you.
Thank you!
Coleman Consuemer Care
Written by a customer while visiting coleman.com
Posted by: Mangrove Lounge Hawai’i
from Oahu Hawai’i
Gender:Female
Verified Purchase:Yes
I own a camping business in Hawai’i and I been using these gazebos from the beginning of my business and it has been one of my favorite purchases throughout the years. Mahalo Coleman.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
5
Chill for outside
on September 4, 2025
Posted by: ashleyf910_3552
Fits good outside the house. it’s comfort no bugs can get it . It’s to put up. Performance is great . Something to use outside the house so the bugs won’t get you
Written by a customer while visiting influenster.com
Customer Rating
4
Durability
on February 11, 2026
Posted by: Kat60 h
Recently purchased the new Back Home. I had my previous one for over 15 years.. used it often and cared for it Was so I.pressed with the durability of my previous Back Home..I replaced it with the newer version
It is so easy to set up.
I am a bit concerned that the material seems loose
and sags a bit compared to my old one.
It is so easy to set up.
I am a bit concerned that the material seems loose
and sags a bit compared to my old one.
Written by a customer while visiting coleman.com
Customer Rating
2
Zippers fail
on March 10, 2026
Posted by: Mike the camper
from Northern California
Gender:Male
I have owned 2 of these. I use it when camping, about 10 days each year. My only complaint is the zippers. They fail after about 5 years, 50 days total. Can I buy new screens rather than an entire new screen house. Could sturdier zippers be used?
I would recommend this to a friend!
Response from coleman.comBy Customer Care, March 11, 2026
Hello, thank you for your feedback and for being a loyal Coleman® customer! We're glad to hear you’ve enjoyed your Back Home™ 10.5 x 9 Screen Canopy Tent on your camping trips.
Regarding your concern about the zippers, we understand how important durability is, and we appreciate your suggestion for sturdier zippers. We are always looking for ways to improve our products.
Unfortunately, we do not sell the screens separately for this tent model. Some online retailers do carry replacement screens for Coleman® products, so we recommend checking with authorized retailers who sell our tents to see if a compatible screen is available.
We truly value your input and hope you continue to enjoy many more camping adventures with your Coleman® tent!
If you need our assistance, please feel free to contact us through our website or LiveChat. Our team is available Monday–Friday, 9 AM–5 PM Eastern Time.
Thank you,
Coleman Consumer Care Team
Regarding your concern about the zippers, we understand how important durability is, and we appreciate your suggestion for sturdier zippers. We are always looking for ways to improve our products.
Unfortunately, we do not sell the screens separately for this tent model. Some online retailers do carry replacement screens for Coleman® products, so we recommend checking with authorized retailers who sell our tents to see if a compatible screen is available.
We truly value your input and hope you continue to enjoy many more camping adventures with your Coleman® tent!
If you need our assistance, please feel free to contact us through our website or LiveChat. Our team is available Monday–Friday, 9 AM–5 PM Eastern Time.
Thank you,
Coleman Consumer Care Team
Written by a customer while visiting coleman.com