Customer reviews from coleman.com
Coleman - Back Home 10.5 x 9 Ft Screen House Instant Setup Canopy Tent - Blackberry
Average customer rating
4.2
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
20
4 Stars
2
3 Stars
2
2 Stars
3
1 Star
2
82%of customers recommend this product.
(
18 out of
22)
Customer Reviews for Coleman - Back Home 10.5 x 9 Ft Screen House Instant Setup Canopy Tent - Blackberry
Customer Rating
5
Durable and stylish!
on July 18, 2022
Posted by: nursegal2
from Terre Haute, IN
Gender:Female
[This review was collected as part of a promotion.] A lot of improvements have clearly been made over the years with Coleman products. I love how now I have a screen house that's stylish, has 2 zippers front and back to keep out bugs and with ties to attach back the "tent wings" if you'd like. They also have made sure we can secure this thing multiple ways like Ft Knox. A tornado may be able to lift it but it'll be hard work! Don't have any complaints!
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
5
Easy and beautiful
on August 1, 2022
Posted by: Brea_33
from Delta, PA
Gender:Female
[This review was collected as part of a promotion.] This screen house was so easy to put together! It took me about 30 minutes the first time which included unboxing. After that, it takes me about 10 to 15 minutes to assemble. It is honestly so pretty! I love the purple/maroon color on top. I use the screen house when I want to sit outside in the evenings without having to worry about getting ate by bugs and when I want to eat outside during the day because I don't have to worry about flies trying to land on me, my food, or my kids! Perfect size to put a table and chairs under and sit and relax.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
5
Coleman
on May 7, 2023
Posted by: Sissy22
from Beloit wi
Gender:Female
[This review was collected as part of a promotion.] Yes, I received it and sorry i have been extremely busy with doctor appointments and getting into my new place. I loved it, I love everything you guys send if I can't use the product someone in my family is always able to use it.
I would recommend this to a friend!
Written by a customer while visiting coleman.com
Customer Rating
2
Wind storm damage
on September 26, 2023
Posted by: AL47
This was for a shelter on our deck next to our house. We had a windstorm, not uncommon out here but I did not expect it to be as fast (15pmh) and our 3 month old canopy shredded. Unusable however the frame was solid and is in excellent shape.
Response from coleman.comBy Coleman Consumer Care, Outdoor and Recreation, September 27, 2023
Hello! We’re also disappointed that your canopy is ripped. This is certainly not the experience we want you to have. Your feedback is highly appreciated and valued by the business, and we will make sure that your insights are shared.
For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
For further queries or concerns about your product, you can also visit the Coleman website. Choose “contact us” from the question mark logo in the upper right corner of the page to access our online contact form.
Written by a customer while visiting coleman.com
Customer Rating
2
Disappointed
on June 3, 2024
Posted by: Coyote
from West bend WI
Gender:Male
Steel frame and ease of assembly is great. However, after two seasons in Wisconsin (stored inside during winter) the canvas top is shredded. Must buy a whole new unit to replace (can’t buy just the canvas and netting. Disappointed!
No, I would not recommend this to a friend.
Response from coleman.comBy Customer Care, June 5, 2024
Hello, thank you for leaving the review on our Back Home™ 10.5 x 9 Screen Canopy Tent. We're really sorry that it didn't fully meet your expectations on this occasion. We are happy to assist in resolving all issues with any of our products. If you require further assistance, don't hesitate to get in touch with us directly.
Thank you!
Thank you!
Written by a customer while visiting coleman.com
Posted by: Jacobs
from Central Maryland
Gender:Male
Verified Purchase:Yes
I am still in need of purchasing a cover only. All my communications with you have been to the effect of a cover only
No, I would not recommend this to a friend.
Response from coleman.comBy Customer Care, July 2, 2024
Hello Jacobs, we appreciate you leaving the review. We're committed to making sure to turn your experience around to a rather delightful one. If you require our assistance, please contact us using our Contact Us form on the following website: https://www.coleman.com/support/contact-us-formor through LiveChat so we can help you further. We’re available Mon.-Fri. 9 am – 8 pm Eastern Time. Thank you!
Coleman Consumer Care
Coleman Consumer Care
Written by a customer while visiting coleman.com
Posted by: BetC
from Wisconsin
Gender:Female
Verified Purchase:Yes
Bought this for camping to fit a picnic table in. It works great if the weather is nice. It rained and it was dripping through the ceiling all over the picnic table.
No, I would not recommend this to a friend.
Response from coleman.comBy Customer Care, July 11, 2024
Hello. Thank you for sharing your experience with our Back Home™ 10.5 x 9 Screen Canopy Tent. We're delighted to hear it worked well for your camping trip under fair weather conditions. However, we apologize for the inconvenience caused by the dripping during rainy weather. Your feedback is invaluable to us, and we're committed to improving our products. Please reach out to us directly via our Coleman "Contact Us" https://www.coleman.com/support/contact-us so we can assist you further and ensure your satisfaction with our product. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you!
Coleman Consumer Care
Thank you!
Coleman Consumer Care
Written by a customer while visiting coleman.com
Customer Rating
1
Roof textile of low quality
on July 26, 2024
Posted by: The Swede
from Stockholm Sweden
Gender:Male
The roof material is brittle and leaks ar common at the metal joints. The textile quality does not match the robust metal skeleton. I need a new roof after just two summers ☀️.
Response from coleman.comBy Customer Care, July 26, 2024
Hi,
We understand your disappointment for this product. We apologize for any inconvenience that this may have caused you. We would like to learn more about your experience, please contact us at 1-800-835-3278. We’re available Mon.-Fri. 9am -5pm Eastern Time. You can also fill out our contact form: https://www.coleman.com/support/contact-us or place a formal claim here: https://www.coleman.com/warranty-information.html
Stay safe!
Coleman Consumer Care
We understand your disappointment for this product. We apologize for any inconvenience that this may have caused you. We would like to learn more about your experience, please contact us at 1-800-835-3278. We’re available Mon.-Fri. 9am -5pm Eastern Time. You can also fill out our contact form: https://www.coleman.com/support/contact-us or place a formal claim here: https://www.coleman.com/warranty-information.html
Stay safe!
Coleman Consumer Care
Written by a customer while visiting coleman.com