Customer reviews from brother-usa.com
Brother - Duplex Document Scanner, Black/ - White
Average customer rating
4.3
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
12
4 Stars
8
3 Stars
3
2 Stars
1
1 Star
0
94%of customers recommend this product.
(
16 out of
17)
Customer Reviews for Brother - Duplex Document Scanner, Black/ - White
Customer Rating
2
Good while it works, but doesn't last
on April 24, 2026
Posted by: CTAS
from Connecticut
We have used 2 of these scanners in the past 2.5 years, one of which was a premium refurbished. Both lasted almost equally...14-15 months. The scanners work excellent while they are functional, but the durability has been an issue. I am not certain, how you will make sure that you improve if you dont know what the problem is. The response was rather mechanical and without any insight. The is no attempt at redressals, which I was hoping for. It is not a one time problem. There have been repititive issues
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 23, 2026
Thank you for your feedback. We’re glad the scanners performed well, but we’re sorry to hear about the durability issues you experienced. A 14–15 month lifespan is not our goal, and we appreciate you sharing this as it helps us improve.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Good but not Great
on February 23, 2026
Posted by: Kelli
from Montana
Overall, it is a good scanner. My main complaint is that I do not have an option to just print instead of saving to my computer and then printing (my old scanner did this) and I am having a hard time getting a clean crisp copy. The scan quality is not great. You can tell that it has been scanned.
Response from brother-usa.comBy Brother Customer Service, February 24, 2026
Thanks for taking the time to review your experience with the Brother ADS3100. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother ADS3100. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/ADS3100
https://www.brother-usa.com/support/ADS3100
Written by a customer while visiting brother-usa.com
Customer Rating
5
Small, but mighty!
on May 18, 2025
Posted by: nybabz
small space on the desk, which really helps me because I'm busy
Written by a customer while visiting brother-usa.com
Customer Rating
3
Bad support.
on May 14, 2025
Posted by: SW Man
from Las Vegas
Poor support can't talk to a real person for support.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Scanning is not done as shown in the pictures.
on March 10, 2023
Posted by: WLLC
from Emporia KS
The picture shows a one-sided receipt placed in the document feeder printed side up. But one-sided scans, per Brother help, receipts need placed in a carrier sheet, printed side down. All one-sided documents need placed face down to scan. I like to place my documents printed side up.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, March 13, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Scans fast
on May 17, 2022
Posted by: GG5711
from Rosamond California
[This review was collected as part of a promotion.] This scanner has made working from home so much better. I scan a large amount of documents daily and this has really helped me speed up the process. I was able to install the software super easily and everything went smoothly. I did not have any issues at all. My experience level with software is above average so I can’t speak for all regarding the install. I can’t brag enough about the 60 page auto document feeder. I can place all the documents and it automatically scans them in page by page and I can work on other stuff I have to do in the process. Gives me a lot of freedom not having to sit and scan page by page manually. All documents are easily stored on my computer and ready to send. It has never jammed on me or distorted any images. It’s been really cool to use. It is sleek and sits in my home office great. I like how compact it is and doesn’t take up much room. Hands down the best scanner I’ve had to use in my five years at home.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good quality scanner!
on May 16, 2022
Posted by: abby28
from Austin, TX
[This review was collected as part of a promotion.] I have been needing a scanner to upload documents and make copies of things, and this one works great! It is super easy to use although the set up was a bit difficult. It's made it so much easier to scan documents and I would definitely recommend it!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Scanner!
on May 10, 2022
Posted by: hiya_haley
[This review was collected as part of a promotion.] This is a great scanner! Perfect for personal use and can even be used in a small office. It's super compact and doesn't take much space. It's super fast and can do single-sided or double-sided. It's super easy to hook it up to a computer or SharePoint.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com