Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,616 Reviews)
Rating breakdown 5,616 reviews
5 Stars
4,167
4 Stars
715
3 Stars
225
2 Stars
158
1 Star
351
89%of customers recommend this product.
(
4,325 out of
4,855)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
1
DO NOT BUY
on September 27, 2025
Posted by: gjlksgjs
DO NOT BUY!!! Keeps saying add water but there is water in it. I've tried cleaning, descaling, etc and nothing is working.
Response from geappliances.comBy Jonathon, GE_Appliances, September 29, 2025
We'd like to help out with your Opal not producing any ice. We are glad to see that you've already tried some troubleshooting. We also recommend trying out the steps in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435
We also will be reaching out over email to collect additional information and offer assistance. Please respond at your earliest convenience.
We also will be reaching out over email to collect additional information and offer assistance. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud and Annoying
on September 30, 2025
Posted by: crt2025
We are now on our second one of these. The first one started making this loud clunking and then slamming noise. GE sent us a second one and this new one now makes a high pitch noise (it sounds like the emergency broadcast system noise) any time the pump turns on. For what you pay for these things are not very good quality.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 2, 2025
We'd like to help out with your Opal making these sounds. We will be reaching out over email to collect additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible Ice Maker
on October 3, 2025
Posted by: Chelsea2148
[This review was collected as part of a promotion.] Only had machine for a week, it would make one batch of ice then go into defrosting mode for hours. I ran a cleaning cycle several times, the issue remained. For the cost I am not going to wonder if it will make ice or not every day, so it was returned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, October 6, 2025
We are sorry that this Opal icemaker stayed in the defrosting mode for hours even after cleaning the unit. This is not normal operation, and we will be sure to notify our internal team regarding this issue.
Written by a customer while visiting geappliances.com
Customer Rating
1
Constantly Say Add Water
on October 11, 2025
Posted by: Sporty22
from Alaska
My ice machine constantly says add water when making ice. Water level is fine. I have to remove the filter and turn off ice machine and then turn it back on. If I put the filter back in it gives the same message “Add Water”. I paid a lot of $$ for this machine to be giving me this issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, October 14, 2025
We want to help you with your opal. We recommend replacing the scale inhibiting filter or water filter (P4INKFILTR) of your unit. You can do so by following the 11 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--hPt8j2G2--/a656dd8264a1786411b2865c10956f3e46f3598f.pdf
If the issue persists, we recommend calling our Opal team at 1-877-959-8688.
If the issue persists, we recommend calling our Opal team at 1-877-959-8688.
Written by a customer while visiting geappliances.com
Customer Rating
1
Broke within 1 yr
on October 13, 2025
Posted by: Ellaso
[This review was collected as part of a promotion.] My machine broke within 1.5 yrs despite impeccable maintenance. When I called for help they did nothing but read to me what I already read online. So disappointed and will never purchase or recommend again.
Response from geappliances.comBy Tierra, GE_Appliances, October 15, 2025
We'd like to assist with the operation of your opal. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Completely unfixable issue in the first year
on October 15, 2025
Posted by: Dannielle12334
[This review was collected as part of a promotion.] The motor completely busted open. The metal part in Maude the the styrofoam was completely busted as was the styrofoam we had less than a year
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 17, 2025
We'd like to help with your Opal not producing ice. We will be reaching out over email to collect additional information. Please respond at your earliest opportunity.
Written by a customer while visiting geappliances.com
Customer Rating
2
Drips water from ice bin
on October 16, 2025
Posted by: Sandbur
from Yeso, NM
The ice bin dribbles A LOT of water when you open the bin. I have to put a napkin on the plastic drip pan, just so it doesn't spillover before I get it wiped up. It is a pain to have to continually wipe up water.
Also, every 21 days I have to clean it. It is cumbersome to have to move it to the sink to drain and clean. It is a heavy machine. I assumed cleaning every 4 - 6 wks like my old ice maker.
Also, every 21 days I have to clean it. It is cumbersome to have to move it to the sink to drain and clean. It is a heavy machine. I assumed cleaning every 4 - 6 wks like my old ice maker.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, October 17, 2025
During normal operation, condensation forms on the bottom surface of the ice bin. This water will sometimes collect and drip down the lower front surfaces of the ice maker. The included drip tray can be installed in front of the Opal to collect this water.
Also, it can be normal to clean and maintain your machine. This is due to the mineral build-up and constant ice production. The routine cleaning will help keep your Opal in top shape.
Also, it can be normal to clean and maintain your machine. This is due to the mineral build-up and constant ice production. The routine cleaning will help keep your Opal in top shape.
Written by a customer while visiting geappliances.com
Customer Rating
1
Reliability
on October 17, 2025
Posted by: Grumpy1978
from Davenport Iowa
[This review was collected as part of a promotion.] We have had our maker 3 months. I have cleaned and descaled per instructions and this last time when descaling it went to add water during the cleaning cycle. It is not running vinegar through the ice maker. The pump is working the water line must be plugged. Looks like the cleaning process does not go through all the water lines and letting the vinegar set in the lines for 18 hours is not enough to descale. Ice maker no longer works and needs repaired. What is your return or repair policy?
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Diego, GE_Appliances, October 17, 2025
We want to help you with your Opal. We are going to reach out via email to gather further information. Please reply at your earliest convenience.
Written by a customer while visiting geappliances.com