Customer reviews from geappliances.com
GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Average customer rating
4.5
(5,616 Reviews)
Rating breakdown 5,616 reviews
5 Stars
4,167
4 Stars
715
3 Stars
225
2 Stars
158
1 Star
351
89%of customers recommend this product.
(
4,325 out of
4,855)
Customer Reviews for GE Profile - Refurbished Excellent - Opal 2.0 38-lb. Portable Ice maker with Nugget Ice Production, Side Tank, and Built-in WiFi - Black Stainless Steel
Customer Rating
2
2nd time purchasing this one rattles like junk
on August 19, 2025
Posted by: TJ000
This is the second one of these ice makers I’ve purchased
This one by far is extremely noisy the side panels rattle and the pump is so much louder
Did we get a lemon this time?
This one by far is extremely noisy the side panels rattle and the pump is so much louder
Did we get a lemon this time?
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, August 21, 2025
We'd like to assist with the sound level of your Opal. We recommend unplugging the unit for 5 minutes and plugging it back in. You can also refer to the article here for information on normal sounds the unit can make:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Expect an email from one of our team members soon to gather further information. Please reply when you can.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
Expect an email from one of our team members soon to gather further information. Please reply when you can.
Written by a customer while visiting geappliances.com
Customer Rating
3
Broke after 6 months
on August 19, 2025
Posted by: Amanda RL
from Clarksville, Tennessee
I’m only giving it 3 stars because it worked great while it worked. We cleaned it regularly and made sure proper filters were installed. It only lasted us about 6 months before it fell apart from the inside out. I feel like it was put together by a 5 year old. I’m still trying to get a replacement but it’s difficult to get ahold of the right person. I’ll keep my fingers crossed that we didn’t just throw away several hundred dollars.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 25, 2025
We see that you are actively working with our team to get this Opal icemaker issue properly addressed, and we are confident that our team will assist you further.
Written by a customer while visiting geappliances.com
Customer Rating
2
Horrible noise!
on September 4, 2025
Posted by: Boilermaker11
from Suisun City, California
[This review was collected as part of a promotion.] I have had this in the box and finally decided to hook it up. I love this type of ice but this machine makes this horribly loud squealing noise randomly. It awful!!! I plan to call the company to see what can be done.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, September 4, 2025
We are more than glad to help troubleshoot the sounds your opal is making. Cleaning and descaling the unit may help with these sounds. We are glad to provide steps on how to do this. We recommend referring to the following article for guidance:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000060634
One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
5
One of the best investments
on September 5, 2025
Posted by: Mariarose11
from Abilene, Texas
[This review was collected as part of a promotion.] The best investment Ever! Appliance is sturdy, easy to clean, and makes the best ICE ever! Very Happy with my Machine!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
A ton of work
on September 6, 2025
Posted by: Sessum
from Nashville TN
[This review was collected as part of a promotion.] It’s cleaned every 5 - 6 weeks but after owning for a little over a year it makes the loudest screaming screeching noise constantly
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, September 8, 2025
We'd like to help out with the sounds you are noticing with your Opal. Hearing a squeaking or screeching sound can indicate that the unit is running a defrost cycle. This happens when ice starts to build up around the mechanisms. You can view additional sounds that can occur in the following article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible!
on September 8, 2025
Posted by: poorchoice
I got my icemaker and it doesnt even work. It has flooded my whole kitchen and I have been notified by GE that they will not be replacing my new appliance. Bad choice! I have photos and vidoes
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 10, 2025
We would like to assist you with this Opal icemaker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the ice don’t love the noise!
on September 19, 2025
Posted by: Ward Household
from Virginia
Love the ice it makes the only issue is that it now makes a knocking sound & other load sound when it is starting to make ice. This is our second machine, the 1st one just stopped working after having it just over 1 year & now this acting up too.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, September 22, 2025
We are more than glad to assist with your opal making sounds. We recommend unplugging the unit for 5 to 10 minutes and plugging it back in. You can also refer to the following article here for normal sounds the unit can make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276#:~:text=This%20noise%20should%20be%20considerably,take%2010%20to%2045%20minutes. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues less than a month of having it
on September 22, 2025
Posted by: Ali1028
from Texas
[This review was collected as part of a promotion.] Had ice machine for less than a month and already having issues with sensors and not making ice. This is our second ice machine that has broken.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Dianna, GE Appliances, September 23, 2025
We're sorry to hear about the trouble you have been having with your unit. We would like to assist with this and gather some more information. An agent will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you.
Written by a customer while visiting geappliances.com