Thank you for sharing your honest feedback. We are sorry to hear that the vacuum didn’t meet your expectations, particularly when it came to picking up debris from the bathroom floor. We understand how frustrating it can be when a product doesn’t perform as expected, especially after hearing positive reviews from others. At Dyson, we aim to ensure all of our customers feel confident and satisfied with their purchase. Your experience helps us identify where we can improve and better match the needs of each individual. If you are open to it, we would appreciate the chance to explore a solution, whether that’s troubleshooting for optimal performance on specific surfaces or exploring alternative solutions that may suit your space better. Please feel free to reach out to our customer support team so we can assist you further. If you have any additional questions or concerns, you’re welcome to email us at askdysonus@dyson.com. Wishing you great health and joy, Best wishes, Dyson Marketplace Support