Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,092 Reviews)
Rating breakdown 14,092 reviews
5 Stars
9,645
4 Stars
2,308
3 Stars
991
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Emcclain78
Expertise:Intermediate
Verified Purchase:Yes
Very slick, fits better. I like the new menu on the phone when you put the buds in.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ray S
from Kansas
Expertise:Intermediate
Verified Purchase:Yes
When I use them, the right one dies quickly, in half an hour it's at 15% after starting with a full charge. The left one is at 59% still not good. Something is wrong with them. Can I get a replacement set? They are crap.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for your feedback regarding the Galaxy Buds3 Pro, Ray! We genuinely appreciate your input and want to ensure you have the best experience possible. To help improve battery performance, we recommend checking the battery levels in the Galaxy Wearable app, as this will allow you to monitor how each bud is performing. It’s also important to ensure that both your earbuds and the app are updated to the latest version, as updates can resolve performance concerns. If you’re still experiencing issues, consider resetting your earbuds by placing them in the charging case with the lid open and pressing the touchpads for about 7 seconds until the LED indicator blinks. Additionally, exploring the sound settings in the app, such as adjusting noise control options or disabling Active Noise Cancellation when it's not needed, can help conserve battery life. If these steps don’t resolve your concerns, please reach out through the Samsung Members app or contact customer service for further assistance. We hope these suggestions help enhance your experience! Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Headphones
on February 28, 2025
Posted by: JAQ12311
[This review was collected as part of a promotion.] These headphones are the best I've ever bought. They're wonderful for workouts, and I especially appreciate the noise cancellation.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jack
from Humboldt California
Expertise:Expert
Verified Purchase:Yes
The noise cancelling is amazing! I got these for free with pre-order of the S25 Ultra and thought I'd never use them, but the noise cancelling has come in really useful when vacuuming or doing work in a crowded cafe.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Laura Centeno
from Florida
Expertise:Expert
Verified Purchase:Yes
Usually, women have small ears, these are very big and they feel too big, they come out of my ear.
Features
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Laura. We understand how crucial it is for earbuds to feel comfortable, especially when you are on the go, as everyone's ears are unique. To ensure you have the best possible experience, we recommend trying different ear tip sizes included with the buds, as smaller sizes may provide a more comfortable fit. Additionally, make sure the earbuds are inserted correctly. Gently twisting them can help achieve a secure fit. Adjusting the angle of the earbuds can also make a significant difference in comfort and stability. Don't forget to use the fit test available on the Galaxy Wearable app, which can help you find the best seal and fit for optimal sound quality and comfort. We hope these tips help you enjoy your Galaxy Buds even more. Your comfort and satisfaction are important to us, so please feel free to reach out to us at Samsung Support if you need further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Sound, Seamless Connectivity!
on February 28, 2025
Posted by: Dabangg007
[This review was collected as part of a promotion.] I've been using the Galaxy Buds 3 Pro for last 1 month, and I’m absolutely impressed with the music and microphone quality! The audio is rich, immersive, and clear, making every song and call an enjoyable experience.
One of the standout features is the seamless connection between my Galaxy S23 Ultra and Tab S10 plus. Switching between devices is effortless, thanks to the "seamless actions across apps" feature. Whether I’m watching a movie on my tablet or taking a call on my phone, the transition is smooth and hassle-free.
Overall, these earbuds deliver exceptional performance and convenience, making them a must-have for Samsung users!
Value
5
Written by a customer while visiting Samsung US
Posted by: Rob Rob
from Paterson, NJ
Expertise:Intermediate
Verified Purchase:Yes
These are amazing ear buds...this is 2nd pair!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Willy
from Florida
Expertise:Expert
Verified Purchase:Yes
It seems like they are good but the one i got are defected. Since day one the right ear plug doesn't work properly. Mist of the time it turns off. One time on a call bith if yhem were turning off and on.
I would like to give the product another try. Would like new one to try.
I would like to give the product another try. Would like new one to try.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, March 1, 2025
Hey Willy! Thank you for your feedback regarding your Galaxy Buds3 Pro experience. Our goal is to ensure our valued customers have the best experience with our devices. We're glad to see that you find the buds appealing, and we understand how disappointing it can be when individual components don't perform as expected. At Samsung, we stand by our products, which are covered against manufacturing defects in materials and workmanship by a limited 12-month warranty. Additionally, we offer Samsung Care+ for eligible devices, providing extended protection and extra support. You can enroll your mobile devices for this coverage at the time of purchase or within 60 days afterward at samsungcareplus.com. To assist you further, we encourage you to reach out to Samsung Support. This way, we can gather additional information from you and investigate any concerns you may be facing. Your satisfaction is important to us, and we’re here to help ensure you have the best experience possible with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US