Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,092 Reviews)
Open Ratings Snapshot
Rating breakdown 14,092 reviews
5 Stars
9,645
4 Stars
2,308
3 Stars
991
2 Stars
543
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,524
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Eh. Try them out, but they're not worth it.
on February 28, 2025
Posted by: S123
Expertise:Intermediate
Verified Purchase:Yes
They're okay. I wouldn't personally get them again. The battery drains faster than previous models I still own. I've swapped around ear tips to get a better fit, and they still work themselves loose. I'm not sure if it's the design or what, but I didn't have this issue with other earbuds. Sound quality is normal, even turned up all the way and with EQ adjusted; it's just bland. The right earbud started to get hot, which is weird. I guess if it blows up, some legal action will be taken, but that's a worst-case scenario.
Features
4 out of 5
4
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. We completely understand your concerns. For the fit, have you tried running the fit test available in the Wearable app? It can help customize the ear tips to better match your unique ear shape, ensuring a secure fit that enhances your listening experience. Regarding the heat you're noticing in the right earbud, it's important to know that all Galaxy devices, including your earbuds, operate optimally within a specific temperature range. While they might feel warm during use or charging, this is generally normal and doesn’t affect their lifespan or overall performance. However, if they become too warm, please be mindful of your usage conditions. Check out the link attached to learn about what you can do if this happens. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support for further assistance. Thank you again for your feedback, and we hope these suggestions enhance your experience! -Kelvin
https://www.samsung.com/us/support/answer/ANS10002887/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic product
on February 28, 2025
Posted by: DPrynce
from Walker, MN
Expertise:Intermediate
Verified Purchase:Yes
My first time actually using buds and I'm pleasantly surprised. The noise cancelation, sound quality everything is more than I hoped for. I did have to use smaller ear piece on left ear as it kept falling off, not sure if that is common, but now everything is great. The ear test actually alerted me to the size being off.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Falls out too easily
on February 28, 2025
Posted by: Jaredc
Verified Purchase:Yes
These earbuds sound great! I like the bass and everything about the sound quality is really really good. Unfortunately these earbuds simply fall out of your ears way too easily.
Response from Samsung USBy R&R Team, March 1, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Jaredc. We are thrilled to hear that you love the sound quality and the bass. We have worked hard to deliver an exceptional audio experience, and it is uplifting to know you are enjoying it. We understand your concern about the earbuds falling out, and we would love to help you find the perfect fit. The Galaxy Buds3 Pro come with various ear tips, which can make a significant difference in how securely they sit in your ears. It is essential to ensure you have the right size tips, as this helps avoid any sound leaks and enhances your listening experience. If you have not tried it yet, we recommend checking out our guide on how to change the tips. Additionally, you can run an earbud fit test using the Galaxy Wearable app, which will help confirm that you have the optimal fit. Also, make sure to pay attention to the directional markings on the earbuds. The "R" is for the right ear and the "L" is for the left. When inserting them, angle them slightly so that the microphone is pointing toward your mouth. You can rotate them until they feel just right. We hope these tips help enhance your experience with the Galaxy Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Some flaws, great sound
on February 28, 2025
Posted by: Carlos B
Verified Purchase:Yes
Falls put the ear very easily. And makes a squeak/whistle when pressure is applied to earbud.
Response from Samsung USBy R&R Team, February 28, 2025
Hi Carlos! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We always look forward to assisting our valued customers. To improve the sound experience and minimize any squeaking or whistling, it's essential to ensure that the sub-microphone is not covered when holding the earbuds, especially with Active Noise Canceling, Adaptive, or Ambient sound modes enabled. This small adjustment can really enhance the audio clarity. Additionally, for a better fit, we recommend trying out the Fit Test feature available in the Galaxy Wearable app. This test will help you determine if the earbuds are snugly in place, ensuring optimal sound quality and comfort. A proper fit can significantly enhance your listening experience. Also, be sure to utilize the additional bud tips that come with your Buds3 Pro. Your feedback is valuable to us, and we appreciate your support. If you have any further questions or need more assistance, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
5 stars
on February 28, 2025
Posted by: EGM1534
Expertise:Intermediate
Verified Purchase:Yes
The sound is excellent and clear. They are light and have great ANC to reduced background noise.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad battery
on February 28, 2025
Posted by: Gumaa yaa
from San Diego
Expertise:Intermediate
Verified Purchase:Yes
Bad battery life , rhe worst battery life I never seem
No, I would not recommend this to a friend.
Features
5 out of 5
5
Response from Samsung USBy R&R Team, February 28, 2025
Thanks for reaching out! We appreciate you taking the time to share your experience with the Galaxy Buds3 Pro. We understand how important battery life is when you’re on the go. The Buds3 Pro has an impressive playtime, offering up to 26 hours of enjoyment per charge, and they can reach up to 30 hours in total when using the fully charged case. To help maximize battery life, here are a couple of tips that can enhance your experience. First, when you're not using the earbuds, we recommend storing them in the charging case with the lid closed. This keeps them safe and ensures they’re always ready for use. Additionally, adjusting the notification settings through the Galaxy Wearable app on your connected phone can make a difference. If you’re using iOS, you can easily adjust these settings in the Galaxy Buds app. By making these small adjustments, we believe you’ll find it easier to get the most out of your Galaxy Buds3 Pro. We hope these suggestions help optimize your battery life! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Kings
on February 28, 2025
Posted by: Jeanne
Verified Purchase:Yes
Best ever, I have been a fan since i bought my first one.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Quality audio, uncomfortable and awkward to use
on February 28, 2025
Posted by: Anonymous User
Expertise:Intermediate
Verified Purchase:Yes
Sounds quality is really good but they are NOT comfortable in my ears, no matter the ear piece fitting I choose to use. They are also awkward to use... The non pro style is much easier to use with tap settings as opposed to the pinch settings on these.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, March 1, 2025
We appreciate you taking the time to share feedback on the Galaxy Buds3 Pro. We're glad to see that you appreciate the sound quality of the earbuds. However, we understand that comfort and ease of use are just as important. We see that you find the fit uncomfortable despite trying different ear piece fittings. The Galaxy Buds3 Pro were designed with multiple ear tip options to cater to a variety of ear shapes and sizes. We recommend taking advantage of the fit test using the Wearable app to help achieve a better fit. We also hear you on the preference for tap settings over pinch settings. We aim to create products that offer the best possible user experience, and your input is invaluable in helping us achieve that. If you have any further questions or need assistance, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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