Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,092 Reviews)
Rating breakdown 14,092 reviews
5 Stars
9,645
4 Stars
2,308
3 Stars
991
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: aaron
from brooklyn
Expertise:Expert
Verified Purchase:Yes
terrible fit, does not fit snug at all, have used all different tips none have resolved the problem, these do not stay in your ear
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 1, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Aaronl! It’s great to hear your thoughts as we continue to strive to make improvements. The Buds3 Pro feature improved comfort for an immersive listening experience. They come with a redesigned shape that provides our snuggest fit ever. Additionally, to ensure your earbuds stand out, we’ve added Blade Lights that enhance both style and your listening experience. To enhance the fit, we recommend using the fit test available in the Wearable app. This feature can assist you in finding the right tips for your ears, which may help provide a snugger fit. Trying different sizes and styles could lead to a more enjoyable listening experience. We appreciate your insights, and hope you get the most out of your Galaxy Buds3 Pro! If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Naza
from Costa Rica
Expertise:Intermediate
Verified Purchase:Yes
Great sound, good fit but sometimes it does not recognize my left ear 😂
Features
4
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Marco
from Santa rosa, CA
Expertise:Intermediate
Verified Purchase:Yes
If you have another galaxy buds version don't do the upgrade it is not worth it, I've already replace a pair of buds 3 pro and the new ones are going through the same problems, 3 pair of buds 3 pro in total and they are a waste of money.
Charging problems specifically the left one(the one that i less use)
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, March 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Marco. We truly appreciate your feedback, as creating a seamless audio experience is our top priority. We hate to hear that your experience hasn’t met your expectations. That is definitely not what we want for our valued customers. To help enhance your experience, we suggest a few steps that may make a difference. Start by ensuring that your Buds are updated with the latest firmware through the Galaxy Wearable app, as this can help improve performance. If you're facing charging difficulties, try cleaning the charging contacts on both the buds and the case gently with a soft, dry cloth. Ensure that the case is charged and not obstructed by debris. Place the buds back in the case and make sure they’re seated correctly to maximize charging. We hope these steps help bring your Galaxy Buds3 Pro back to the performance you expect. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Satya
from Seattle
Expertise:Expert
Verified Purchase:Yes
The design very uncomfortable. Earbuds don't stay in there place if you are walking or changing head position. I tried all three available silicons but still couldn't find a proper fit.
The buttons are pretty annoying 😑, when these get misplaced in your ear, if you try to adjust by holding the bud, some button gets clicked. I patiently waited to adjust but this is testing my patience.
really disappointed with this version.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, March 10, 2025
Hello Satya! Thank you for your honest feedback regarding the Galaxy Buds3 Pro. We appreciate you sharing your experience with the fit and comfort. We designed these buds with various silicone tips to accommodate different ear shapes, so it’s unfortunate that you couldn't find a suitable fit. We encourage you to also try using the Fit test using the Wearable app to further help you get the right fit. Regarding your concerns about the buttons, many users find the intuitive controls helpful. However, we understand how they can be accidentally activated while adjusting the earbuds. We suggest adjusting the buds from the top in order to avoid activating one of the pinch controls. Your patience is appreciated, and your satisfaction is important to us. Thank you again for sharing your thoughts, and we hope you might you have a better experience with the Galaxy Buds3 Pro in the future! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Mujahed Khan
Expertise:Intermediate
Verified Purchase:Yes
There's a lot of competition in the market. But in terms of sound quality and stuff its excellent. My review is all about battery, which is less hours.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Posted by: Mujahed Khan
Expertise:Intermediate
Verified Purchase:Yes
Battery life issues, drains so fast. Otherwise product is good overall. Also the design is bit of a headache. While putting in the headphones in the case you have make sure you align the legs in the hole perfectly other you drop it quite often. Should have been round.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Rob K
Verified Purchase:Yes
Everything is perfect.
I love it all.
Except for one thing —
it’s so inconvenient every time I put it in the case.
I love it all.
Except for one thing —
it’s so inconvenient every time I put it in the case.
Written by a customer while visiting Samsung US
Posted by: CHRIS
Verified Purchase:Yes
Love these. I now have 2 sets. My gitl loves them also
Written by a customer while visiting Samsung US