Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,092 Reviews)
Rating breakdown 14,092 reviews
5 Stars
9,645
4 Stars
2,308
3 Stars
991
2 Stars
543
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,524)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Never again.
on February 27, 2025
Posted by: Travel Diva
The audio quality and clarity during phone calls were good. However, the earbuds' tendency to fall out of my ears significantly detracted from the user experience, leading me to conclude that this product is not a worthwhile investment.
Response from Samsung USBy R&R Team, March 5, 2025
Hey, Travel Diva! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to see that you enjoyed the audio quality and clarity during phone calls. The Buds3 Pro features a Dual Amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to experience a broad spectrum of sound. To enhance your experience even further, it’s important to ensure you have the right ear tip size for your ears, as a proper fit can significantly improve comfort and sound quality. The Buds3 Pro comes with a selection of ear tips, so be sure to find the right size to eliminate any gaps that might cause sound leaks. If you need assistance with changing the tips, you can check out our guide for detailed instructions. Once you have the right tips on, simply check the bottom of the earbuds for the directional marks, insert them correctly, and angle them slightly so the microphone points towards your mouth. Adjusting the buds until they feel just right will also enhance your experience. Additionally, running an earbud fit test in the Galaxy Wearable app can help ensure you’re getting the best fit possible. We truly appreciate your feedback and hope these tips help you make the most of your Galaxy Buds3 Pro! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
They work ok
on February 27, 2025
Posted by: Bastian
[This review was collected as part of a promotion.] They work ok i went through 2 replacements already clicking noises affect them i had them for 3 months and they don't hold up.
Value
2
Response from Samsung USBy R&R Team, March 5, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Bastian. We truly appreciate your feedback, as it helps us enhance our products and services. At Samsung, we take pride in providing the best experience for our valued customers. We’re thrilled that you chose the Galaxy Buds3 Pro, known for their exceptional sound quality and advanced features such as Live translation and 360 audio. However, we understand that you encountered some challenges. We want you to know that your satisfaction is our priority, and we stand behind our products. Should the same concerns arise again, please don’t hesitate to reach out to Samsung Support. We're here to ensure you get the assistance you need. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. Thank you once again for being a part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: KAT1776
from Commerce township michigan
Expertise:Intermediate
Verified Purchase:Yes
I am extremely impressed with this generation ear buds. They are fantastic. I use them all the time. The noise Cancellation is awesome and works so well you really get immersed in what you are listening to. The features are great with all the features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: ngio
Expertise:Intermediate
Verified Purchase:Yes
Big upgrade from the Buds2. Better highs, lows, and bass. More comfortable. More premium looking.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 Pro: Smart, Seamless, and Simply Stunning!
on February 27, 2025
Posted by: TeeHokken
[This review was collected as part of a promotion.] The Galaxy Buds 3 Pro offer exceptional sound quality, top-tier Active Noise Cancellation (ANC), and a comfortable fit for all-day wear. With features like Seamless Action Across Apps, switching between devices and tasks is effortless. The Audio Eraser removes unwanted background noise from recordings, making calls and voice memos crystal clear. Plus, the Now Brief feature delivers quick, AI-powered summaries of important notifications. Combined with long battery life, fast charging, and Samsung ecosystem integration, these earbuds provide a premium experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good overall but it could get better
on February 27, 2025
Posted by: CAGM22
[This review was collected as part of a promotion.] Overall i think it is a good device, however, it hasn't fulfill my expectations, cause I was waiting for a device with a good equalization and a good sound because of the price, but I think the sound is decent, what I don't like is noise canceling, cause even though I'm wearing the earphones with the noise canceling active and playing music, I can still hear my environment, and don't get me wrong, the ANC is decent, but I really think it can be better, maybe with a software actualization so the users can enjoy the product
Value
4
Written by a customer while visiting Samsung US
Posted by: Will
from Puerto Rico
Expertise:Intermediate
Verified Purchase:Yes
Overall great bass and crispy clear sound, recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not too happy with
on February 27, 2025
Posted by: Mason
Expertise:Intermediate
Bought these only about a week ago. The right side won't even recharge
Features
4
Performance
1
Design
4
Value
3
Response from Samsung USBy R&R Team, February 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mason. We hate to see that one of your buds are not charging, but we’re here to help you get that right side charging. To start, please ensure you’re using an approved charger. We recommend using the included USB cable along with a Samsung-approved wall adapter (sold separately). If you prefer wireless charging, make sure to place the case directly in the center of the charging pad for the best results. If there’s a cover on your charging case, we suggest removing it, as it can sometimes interfere with the wireless charging process. It’s also important to check that the earbuds are seated correctly inside the case—if they aren’t positioned accurately, the charging contacts won’t connect properly. We encourage you to inspect the charging contacts for any debris like dust or wax that could affect the connection. If your Galaxy Buds have ear tips or wingtips, ensure they are installed correctly, as this can influence how well they fit in the case as well. Keep an eye on the indicator lights. A red flash on the outside might indicate an external power issue. If the lights don’t respond as expected, try disconnecting and reconnecting the charger for about 10 minutes. Lastly, it’s a good idea to check both the earbuds and the charging case for any signs of damage, as this can impact their performance. If the right bud still won’t charge after trying these steps, please reach out to us at Samsung Support so we can further assist you. Our goal is to ensure you enjoy every moment with your Galaxy Buds! -Kelvin
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Written by a customer while visiting Samsung US