Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,970 Reviews)
Rating breakdown 13,970 reviews
5 Stars
9,556
4 Stars
2,289
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
Not worth the investment, should have avoided!
on April 9, 2026
Posted by: Alex0105
[This review was collected as part of a promotion.] I had high expectations for the Galaxy Buds 3 Pro, but they ended up being a frustrating disappointment. For a product in this price range, the overall experience just doesn’t justify the cost.
First, the sound quality is inconsistent. While the bass can be punchy at times, it often feels overpowering and muddy, drowning out vocals and finer details. Adjusting the EQ only helps slightly, and it never quite reaches the clarity you’d expect from “Pro” earbuds.
The fit is another major issue. No matter which ear tip size I tried, they either felt loose or uncomfortable after short use. This also affects the noise cancellation, which is underwhelming compared to competitors. Ambient mode isn’t much better—it sounds artificial and sometimes amplifies the wrong sounds.
Battery life is also disappointing. The earbuds drain faster than advertised, especially with active noise cancellation turned on. Having to recharge them frequently defeats the purpose of using wireless earbuds on the go.
On top of that, the touch controls are overly sensitive and unreliable. Accidental taps happen often, and sometimes the controls don’t respond at all, which makes basic actions like pausing music or answering calls unnecessarily frustrating.
Overall, the Galaxy Buds 3 Pro feel like an unfinished product. Between the mediocre sound, poor fit, weak noise cancellation, and unreliable controls, they fall short of expectations. There are far better options available at this price point.
Value
1
Response from Samsung USBy R&R, April 10, 2026
Hi Alex0115,
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. The experience of using earbuds varies greatly from one person to another, as many factors influence comfort and sound quality. The Galaxy Buds3 Pro are designed to provide rich audio and come with adaptive features that adjust to different environments and user preferences over time. We appreciate you being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy Buds3 Pro. The experience of using earbuds varies greatly from one person to another, as many factors influence comfort and sound quality. The Galaxy Buds3 Pro are designed to provide rich audio and come with adaptive features that adjust to different environments and user preferences over time. We appreciate you being a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
Charging indicators???
on April 12, 2026
Posted by: bigkansas
from Kansas
Expertise:Expert
There is nothing to indicate when the buds are charging, meaning when you try to use them one of the buds might be dead. It happens ALL the time.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
2
Value
3
Response from Samsung USBy R&R, April 13, 2026
Hi bigkansas,
Thank you for sharing your experience with the Galaxy Buds3 Pro. Understanding when your earbuds are fully charged is essential for a seamless experience. The Buds3 Pro are designed for convenience throughout the day, and your feedback emphasizes the importance of having clear charging indicators. We appreciate you being a valued Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy Buds3 Pro. Understanding when your earbuds are fully charged is essential for a seamless experience. The Buds3 Pro are designed for convenience throughout the day, and your feedback emphasizes the importance of having clear charging indicators. We appreciate you being a valued Samsung customer.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
Unable to wear as they cause ear inflammation
on April 14, 2026
Posted by: kennix
[This review was collected as part of a promotion.] Every time I wear these buds for any length of time over a few minutes, the inside of my day canal gets red, inflamed & eventually cracks & bleeds & gets infected if I keep wearing them.
I've tried replacing the ear tips with a different brand, cleaning the tips & buds carefully with isopropyl alcohol, but this still happens. And it only happens with Samsung earbuds, not with any other brand.
I sent them back to Samsung and y'all returned them to me saying they were fine & basically told me too bad & have a nice life.
Value
1
Response from Samsung USBy R&R, April 22, 2026
Hi there kennix,
Comfort significantly impacts the listening experience, and everyone's ears may respond differently over time. The Galaxy Buds3 Pro are designed for immersive sound and extended wear. However, if you experience pain, discomfort, or visible irritation, please stop using them immediately. Contact our Samsung Support Team for further assistance. We look forward to hearing from you. Thank you for reaching out. We are here to help you at Samsung.
-Ty
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Comfort significantly impacts the listening experience, and everyone's ears may respond differently over time. The Galaxy Buds3 Pro are designed for immersive sound and extended wear. However, if you experience pain, discomfort, or visible irritation, please stop using them immediately. Contact our Samsung Support Team for further assistance. We look forward to hearing from you. Thank you for reaching out. We are here to help you at Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Good sound but retention is iffy
on April 20, 2026
Posted by: AndrewB
[This review was collected as part of a promotion.] Great for my daily commute; walking and public transportation. Good sound and the sound cancelation is great for keeping the roar of the city a dull thrum. Any kind of quick movement or joltibg though can lead to one of them falling out.
As for Galaxy AI I don't want or need it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
No tracking option if lost
on April 23, 2026
Posted by: Mike
Expertise:Expert
Buds themselves were pretty good and i enjoy them. They sound good and fit well. The fall significantly short of their competitors when it comes to tracking a lost case (With earbuds inside) I lost my buds in the case, could've sworn i brought them home. Location showed at a store last updated when i was there. I went back and looked couldn't find them. looked around at home and no luck. using the samsung find app is the worst experience. They have a search nearby that you have to wait 5 minutes without changing off the screen. no luck. I found them by sheer luck, turns out they were on my desk behind my monitor but while sitting in my desk chair and trying to track them it constantly failed. not finding them once. after i found them i put them 3 inches away from the phone closed with buds and tried tracking again. Still cant find them 3 inches away? What a joke Competitors have better tracking without having to buy a special tracker. Do not think that if you lose them in the case that you have a chance of tracking them you DO NOT
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R, April 24, 2026
Hello Mike,
It's great to hear that you are enjoying the sound and fit of your Galaxy Buds3 Pro. Features like Samsung Find are designed to provide peace of mind when tracking your devices, which highlights the effectiveness of your tracking experience. If the SmartThings app is unable to locate your Galaxy Buds, it could be because the case is dead or the Buds are in deep sleep mode. Please check out our online guide for assistance in finding your lost Galaxy Buds. Additionally, your feedback is valuable in identifying areas for improvement. Thank you for being a Samsung customer!
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
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It's great to hear that you are enjoying the sound and fit of your Galaxy Buds3 Pro. Features like Samsung Find are designed to provide peace of mind when tracking your devices, which highlights the effectiveness of your tracking experience. If the SmartThings app is unable to locate your Galaxy Buds, it could be because the case is dead or the Buds are in deep sleep mode. Please check out our online guide for assistance in finding your lost Galaxy Buds. Additionally, your feedback is valuable in identifying areas for improvement. Thank you for being a Samsung customer!
Find your lost Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10003616/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung, give it up already.
on April 26, 2026
Posted by: Joe 1234
Expertise:Beginner
Samsung, give it up already. Your headphones are an absolute disaster.
The ANC is a total fraud—it actually amplifies sharp noises instead of cancelling them, turning every sudden sound into an auditory nightmare. The battery is nonexistent, and the case is so flimsy it picks up scratches if you even look at it wrong. Honestly, it’s almost impressive how you managed to pack every deal-breaking flaw imaginable into a single product.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, April 27, 2026
Hello Joe 1234,
We appreciate your feedback on the Galaxy Buds3 Pro. Sound quality and comfort are essential for an enjoyable listening experience, and it's clear that you were looking for a balance between the two. Your insights help us understand what matters most in terms of audio performance and design. Thank you for being a valued Samsung customer.
-Ty
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We appreciate your feedback on the Galaxy Buds3 Pro. Sound quality and comfort are essential for an enjoyable listening experience, and it's clear that you were looking for a balance between the two. Your insights help us understand what matters most in terms of audio performance and design. Thank you for being a valued Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is great overall
on May 2, 2026
Posted by: JiffyTube69
[This review was collected as part of a promotion.] These buds are well-rounded. They offer great sound quality, great comfort (and potentially a great fit also depending the shape of your ears), decent battery life, and very low latency for bluetooth earbuds. It has some Galaxy AI features, like live translate. I recommend these buds.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ear Candy
on May 4, 2026
Posted by: ImCross76
[This review was collected as part of a promotion.] These Ear Buds absolutely leave all others in the wax. I was amazed at how many features including Galaxy AI that they came with. Perfect sound and everyone I called heard me like they were sitting next to me. This was one of the few times that I truly believe that something is worth the price. Samsung is really knocking out of the park with their products. I got them all this time . Phone (Galaxy S25 Ultra), Watch (Galaxy 7), And these earbuds.
Value
5
Written by a customer while visiting Samsung US