Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,968 Reviews)
Rating breakdown 13,968 reviews
5 Stars
9,555
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Hopeless grip
on November 10, 2025
Posted by: Ace3polo
[This review was collected as part of a promotion.] They tend to fall out very often. Very poor grip inside the ear. The sound clarity isnt as good as Bud2pro.
A bit disappointed for the cost snd features.
Value
3
Response from Samsung USBy R&R, November 12, 2025
Hello there Ace3polo,
Thank you for sharing your feedback on the Galaxy Buds3 Pro. We know that comfort and a secure fit are essential for everyday use. The Buds3 Pro are lightweight yet deliver balanced, powerful sound. Try different ear tip sizes to find the best fit that stays in place, even during movement. These earbuds use high-quality materials and advanced audio technology to ensure comfort and great performance during long listening sessions. We continually refine our designs through quality checks and innovations to enhance your Galaxy experience. Check the bottom of the earbuds for 'L' and 'R' marks: insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth, then rotate the buds until they feel comfortable. For more fitting tips, see the linked article below. Your feedback helps shape future Galaxy audio features. Galaxy Buds are known for clear sound, rich bass, and smart features that improve with software updates. As the Buds Pro lineup expands, your insights will help develop new premium Galaxy audio features. Thank you for being part of the Galaxy community, Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for sharing your feedback on the Galaxy Buds3 Pro. We know that comfort and a secure fit are essential for everyday use. The Buds3 Pro are lightweight yet deliver balanced, powerful sound. Try different ear tip sizes to find the best fit that stays in place, even during movement. These earbuds use high-quality materials and advanced audio technology to ensure comfort and great performance during long listening sessions. We continually refine our designs through quality checks and innovations to enhance your Galaxy experience. Check the bottom of the earbuds for 'L' and 'R' marks: insert the R earbud into your right ear with the R facing you, and the L earbud into your left ear with the L facing you. Slightly angle the blade so the microphone points toward your mouth, then rotate the buds until they feel comfortable. For more fitting tips, see the linked article below. Your feedback helps shape future Galaxy audio features. Galaxy Buds are known for clear sound, rich bass, and smart features that improve with software updates. As the Buds Pro lineup expands, your insights will help develop new premium Galaxy audio features. Thank you for being part of the Galaxy community, Samsung.
How to wear your Samsung Galaxy Buds3, Buds3 Pro, or Buds3 FE https://www.samsung.com/us/support/answer/ANS10003519/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great sound, but lacks accessibility.
on November 10, 2025
Posted by: YesitsJess
[This review was collected as part of a promotion.] I love the sound on these buds but they are extremely difficult to navigate. I cannot easily turn the volume up, nor can I easily skip songs. It is frustrating and I am forced to use my phone to do the things I would like to use on buds. So difficult to use the navigation features on the physical buds, very disappointing.
Value
3
Response from Samsung USBy R&R, November 12, 2025
Hey there YesitsJess,
Thanks for sharing your experience with the Galaxy Buds3 Pro. It's great to hear you enjoy the sound quality, which is a key strength of the Buds series. The touch interface is designed to look sleek and simple, but some users may prefer physical buttons. Many fans use the Galaxy Wearable app to customize tap and gesture functions, such as adjusting volume or skipping tracks, making the experience more personal and easy. You can learn more about gestures and how to navigate your Galaxy Buds3 Pro through the link below. Setting controls to suit your listening habits makes using the earbuds intuitive. Your feedback emphasizes how useful the Buds are during daily activities. We appreciate hearing how Galaxy audio continues to improve in everyday life. Thanks for sharing your story with the Samsung community.
Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Buds3 Pro. It's great to hear you enjoy the sound quality, which is a key strength of the Buds series. The touch interface is designed to look sleek and simple, but some users may prefer physical buttons. Many fans use the Galaxy Wearable app to customize tap and gesture functions, such as adjusting volume or skipping tracks, making the experience more personal and easy. You can learn more about gestures and how to navigate your Galaxy Buds3 Pro through the link below. Setting controls to suit your listening habits makes using the earbuds intuitive. Your feedback emphasizes how useful the Buds are during daily activities. We appreciate hearing how Galaxy audio continues to improve in everyday life. Thanks for sharing your story with the Samsung community.
Use touchpad commands for your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001318/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
This product doesn't work well.
on November 10, 2025
Posted by: rscosta
[This review was collected as part of a promotion.] I am very disappointed with the Galaxy buds 3 pro because most of the time my device doesn't charge and when I most need it I don’t have enough battery. I have seen people complaining online about this same problem
Value
2
Response from Samsung USBy R&R, November 12, 2025
Hi rscosta,
Thanks for sharing your experience with the Galaxy Buds3 Pro. Battery life and reliable charging are crucial for wireless listening. The Buds3 Pro are built for extended playtime, quick charging, and smooth integration with the Galaxy ecosystem. You can enhance their performance by cleaning the charging contacts, resetting the buds, or updating the software through the Galaxy Wearable app. Each software update helps the Buds learn, adapt, and improve in reliability and battery efficiency. For additional support, refer to the troubleshooting article linked below. Your review offers valuable insights that help shape future updates, and we're grateful to have you as part of the Galaxy family. Thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your experience with the Galaxy Buds3 Pro. Battery life and reliable charging are crucial for wireless listening. The Buds3 Pro are built for extended playtime, quick charging, and smooth integration with the Galaxy ecosystem. You can enhance their performance by cleaning the charging contacts, resetting the buds, or updating the software through the Galaxy Wearable app. Each software update helps the Buds learn, adapt, and improve in reliability and battery efficiency. For additional support, refer to the troubleshooting article linked below. Your review offers valuable insights that help shape future updates, and we're grateful to have you as part of the Galaxy family. Thank you for choosing Samsung.
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Earbuds!
on November 10, 2025
Posted by: Andres1120
[This review was collected as part of a promotion.] If you own a Samsung phone, the Galaxy Buds3 Pro are the best headphones you can buy. They practically eliminate all the little hassles that come with wireless earbuds.
The seamless connection means you never have to think about Bluetooth. Open the case, and they’re connected. If you switch from watching a movie on your tablet to answering a call on your phone, the sound automatically follows it just works, making them feel like a natural part of your Samsung ecosystem.
Controlling your music is super easy now thanks to the new stem design. You can pinch or swipe to change songs or volume, which is much more reliable than poking your ear. Even better, simple quick commands let you just talk to the buds without touching anything.
The big feature is Galaxy AI. This is what makes the buds smart. The noise cancellation is clever enough to know if you start talking or if a siren is going off nearby, and it instantly adjusts the sound so you can hear what matters. It's like having a helpful assistant inside your ears, constantly adapting to keep your music clear and you aware of your surroundings. They are easily the smartest earbuds Samsung has ever made.
The seamless connection means you never have to think about Bluetooth. Open the case, and they’re connected. If you switch from watching a movie on your tablet to answering a call on your phone, the sound automatically follows it just works, making them feel like a natural part of your Samsung ecosystem.
Controlling your music is super easy now thanks to the new stem design. You can pinch or swipe to change songs or volume, which is much more reliable than poking your ear. Even better, simple quick commands let you just talk to the buds without touching anything.
The big feature is Galaxy AI. This is what makes the buds smart. The noise cancellation is clever enough to know if you start talking or if a siren is going off nearby, and it instantly adjusts the sound so you can hear what matters. It's like having a helpful assistant inside your ears, constantly adapting to keep your music clear and you aware of your surroundings. They are easily the smartest earbuds Samsung has ever made.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
These are the best earphones!
on November 10, 2025
Posted by: MentalMarch
[This review was collected as part of a promotion.] I love these headphones, they fit perfectly without the feeling of them falling out all the time. I work in construction, and I wear them everyday, these things are pretty flawless.
Being able to use the Galaxy Ai features is convenient, being able to ask a question without having to pull my phone out or press any buttons is incredibly nice.
I would absolutely recommend these ear buds to anyone looking for a great pair to wear all the time!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds on the market!
on November 10, 2025
Posted by: Tech4Ever
[This review was collected as part of a promotion.] I have had many earbuds before buying the Galaxy Buds Pro 3, and I can confidently say that these are the BEST buds. These earbuds did NOT disappoint. The Galaxy Buds Pro 3s fit EVERY category perfectly, from the sound quality, fit quality/design, reliability, the battery, and much more.
Starting off, the sound quality is AMAZING. The bass on the Galaxy Buds are staight up godly. I had high expectations when buying these and they in fact did NOT disappointment, especially when you can CUSTOMIZE how your music sounds in the settings app, which you could only DREAM to do with airpods.
Don't even get me started with the design! For the price, you know I expected it to feel and look premium, and it sure does! The fit is the best part. I have never had earbuds that fit as good as these. When I had airpods, they were not good. They would always fall out, with all the sizes ive tried, are VERY uncomfortable, and are pretty heavy compared to Galaxy Buds. The Galaxy Buds fit PERFECTLY in my ears, letting me use them for as long as i like! I often even forget they're there, especially with them being so light! The clear top and beam lights are also a cherry on top!
The reliability on these buds are perfect! Galaxy AI is also an amazing feature that is VERY useful, especially with the live translation! Battery lasts me well over a week and can listen to music for HOURS without them dying. With them fitting so well and being so light that I don't have to worry about them falling out!
Don't even get me started with the design! For the price, you know I expected it to feel and look premium, and it sure does! The fit is the best part. I have never had earbuds that fit as good as these. When I had airpods, they were not good. They would always fall out, with all the sizes ive tried, are VERY uncomfortable, and are pretty heavy compared to Galaxy Buds. The Galaxy Buds fit PERFECTLY in my ears, letting me use them for as long as i like! I often even forget they're there, especially with them being so light! The clear top and beam lights are also a cherry on top!
The reliability on these buds are perfect! Galaxy AI is also an amazing feature that is VERY useful, especially with the live translation! Battery lasts me well over a week and can listen to music for HOURS without them dying. With them fitting so well and being so light that I don't have to worry about them falling out!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the features
on November 11, 2025
Posted by: IronGTank
[This review was collected as part of a promotion.] I really enjoy my Galaxy Bud pro three's because of all the features that they have currently been updated with and the Galaxy AI being able to use it at work when I'm on the go painting, I can ask it questions about any of the paints that I need to mix without having to worry about all the loud noises.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Such a great quality built!
on November 13, 2025
Posted by: Myungsiki
[This review was collected as part of a promotion.] I have been using all the Galaxy Buds including the bean one! Every time I switch to new one I can tell the difference... the improvements they have made! Now that I owe Galaxh Buds 3 Pro, I can tell that Samsung is getting closer and closer to perfection! I hope they dont forget that there is always a room for improvement and keep on the good work! I love listening to the harmonic music with this, because it makes it so clear and able to hear everything!
Value
5
Written by a customer while visiting Samsung US