Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,037 Reviews)
Open Ratings Snapshot
Rating breakdown 14,037 reviews
5 Stars
9,605
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Good
on February 1, 2025
Posted by: None
from Texas
Expertise:Intermediate
Very good music quality. Bad design. Bad design tips.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for your candid feedback on the Galaxy Buds3 Pro! We’re thrilled to see you’re enjoying the exceptional audio experience we strive to deliver. The immersive sound quality truly brings your music to life, allowing you to feel every beat and note as if you were right there in the studio. We understand that design is just as important as audio, and we appreciate your input regarding the overall aesthetics. With features like the Wind Shield and Blade technology for clearer calls, as well as the innovative LightSwipe and Pinch Control, we're committed to creating a product that's not only functional but also user-friendly. Your thoughts are vital to us as we continue to innovate. We hope you’ll explore more features of the Galaxy Buds3 Pro and enjoy the seamless experience they provide! Please feel free to reach out to us at Samsung Support if you have any further concerns or questions. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Battery sucks!!!!!!
on February 1, 2025
Posted by: Nikki
I've had my Buds 3 Pros for about a month and I want to go back to wired earphones. The battery life in these are so disappointing. I would at least like a full business day.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 3, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, Nikki! We always love getting feedback from our customers as we continue to make improvements. The Buds3 Pro provides up to 26 hours on a single charge and even 30 hours with the case designed to keep up with your busy lifestyle. Keeping the earbuds in the charging case when not in use is a great way to ensure they’re always ready when you need them. Additionally, adjusting notification settings helps significantly in maximizing battery life. Customization has never been easier with the Galaxy Wearable app for Android users and the Galaxy Buds app for iOS users. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, we encourage you to reach out to us at Samsung Support. We’re here to help you get the most out of your Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
No multipoint makes these useless for me.
on February 3, 2025
Posted by: PeterS
from Phoenix AZ
Expertise:Expert
No multipoint is an absolute travesty. My original buds pro and buds 2 pro both worked seamlessly connecting to my work desktop and phone at the same time. These are comfortable, sound good, and look good, but having no multipoint makes these useless to me. Samsung took a few steps back with the latest generation of buds and phones.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro with us, Peter! We noted your concern with the lack of multipoint connectivity. However, we’re excited to let you know that the Galaxy Buds3 Pro comes equipped with PC Auto Switch, allowing you to effortlessly switch between your Galaxy phone and your PC. You can enjoy your favorite playlists on your phone and then seamlessly transition to your laptop for that crucial gaming moment without missing a beat. We’re confident that the Buds3 Pro will elevate your audio experience, combining comfort, sound quality, and versatility in one package. We appreciate your support and are dedicated to continuously improving your experience with Samsung! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
New and sleek
on February 3, 2025
Posted by: Jocelyn
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Love these new stylish buds, sound is incredible and fit is phenomenal
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2025
Hey Jocelyn! We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We’re thrilled to see that you love their stylish design and are enjoying the incredible sound quality. With our groundbreaking dual amplifier system featuring independently controlled woofers and tweeters, these earbuds deliver a rich and immersive audio experience that truly enhances your listening pleasure. We’re glad to see that the fit is also phenomenal! Comfort is key for long listening sessions, and it’s great to know you’re getting just that! If you have any concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Worth the upgrade!
on February 3, 2025
Posted by: Grandpa Harvey
Expertise:Expert
Verified Purchase:Yes
Way better than the Galaxy Buds 2. Connect right up with devices with no issues. Great sound and battery life. Love the wireless charging also. Enjoyed the trade in allowance for the Buds 2.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 4, 2025
Thank you so much for your candid feedback, Grandpa Harvey! We’re thrilled to see that you find the Galaxy Buds3 Pro to be a significant improvement. It's great to know that you’re enjoying the seamless connectivity, outstanding sound quality, and impressive battery life. We’re especially proud of the wireless charging feature as it truly adds convenience to your listening experience. Also, it’s fantastic to hear that you took advantage of the trade-in allowance! You might also be interested in our Aurocast feature. It allows you to connect multiple pairs of Galaxy Buds to a TV or smartphone, making it easy to share audio with friends and family. Whether you’re having a silent disco or enjoying a movie night, it’s a perfect way to enhance shared experiences. Thank you again for your support, and we hope you continue to enjoy everything the Galaxy Buds3 Pro has to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Meh
on February 4, 2025
Posted by: CinG
from San diego, ca
Expertise:Intermediate
Verified Purchase:Yes
They don't cancel noise like my buds 2, I can still hear ppl having conversations at lunch. With my buds 2 I don't hear anything going on around me
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Cin! We understand how crucial proper noise cancellation is, especially in a lively environment like a lunch setting. To get the best performance from your Buds3 Pro, it’s essential to ensure they’re positioned correctly in your ears for optimal noise isolation. We recommend making sure the earbuds fit snugly, with no gaps between the ear tip and your ear canal. Also, please double-check that the ear tips are fully installed. The latch at the bottom of the earbud should align perfectly with the groove of the ear tip. If you're still experiencing issues, we suggest trying a larger ear tip for a better fit. Lastly, don’t forget to keep your Buds3 Pro and your device updated to the latest software version to ensure you're enjoying all the latest features and enhancements. We hope these tips help improve your experience. If this persists, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the money
on February 4, 2025
Posted by: JSch
from Davenport iowa
Expertise:Intermediate
Worked great for about 5 months then one of them stopped working
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, February 5, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, JSch. Your input is crucial as we strive to make improvements and enhancements. The Buds3 Pro features a refreshed look and delivers revolutionary sound designed for true audio enthusiasts. With a comfortable, new shape and upgraded hardware, they provide the high-resolution audio experience your ears have longed for. We hate to see that one of your buds is not functioning correctly after months of use. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. In order to further assist you with this, we would need to gather some additional information about what you are experiencing. Please reach out to us at Samsung Support so that we can further assist you with this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great product
on February 4, 2025
Posted by: Kurt
from Fritz Creek,Ak
Expertise:Intermediate
Verified Purchase:Yes
Love the sound of these headphones and they fit amazing stay in if you choose the right tips just wish there was more information on the website about this item
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 5, 2025
Hi Kurt! Thank you for sharing your review! We're thrilled to see that you love the sound quality and fit of the Galaxy Buds3 Pro. The AI sound optimization really enhances your listening experience, and it's great to know they stay in place with the right tips. We understand how important detailed information is, and we've put together a comprehensive guide that covers the latest specs, including battery capacity and sound options. Be sure to check out the link attached to learn more about what your Buds3 Pro has to offer. We appreciate your feedback and will continue to improve our website to provide the information you need. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003393/
https://www.samsung.com/uk/support/mobile-devices/galaxy-ai-on-the-galaxy-buds3-pro-and-buds3/?srsltid=AfmBOooiSe8Hk12fimSLz6uJ3sju7Uyf6LJ4NRtt-ZNDzKm6mPM7Jo0S
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Written by a customer while visiting Samsung US
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