Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,036 Reviews)
Rating breakdown 14,036 reviews
5 Stars
9,604
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Danielle
Verified Purchase:Yes
Work well love the new features but not the design look like air pods i miss the other ones u stick in your ear and they stay
No, I would not recommend this to a friend.
Features
5
Design
1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade from Buds2 Pro
on January 30, 2025
Posted by: jcookjr82
from Brentwood, CA
Expertise:Intermediate
Traded in my Buds2 Pros for these and immediately knew they would be miles better. The noise-cancelling feature is unbelievable. You really have to concentrate to hear outside noise. The sound quality is top-notch. The fit, which was my main issue with the Buds2 Pros, is greatly improved. Looking forward to continuous use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 30, 2025
Thank you for sharing your experience! We’re thrilled to see you love the noise-cancellation feature. It’s great to know that the fit has improved for you. We aimed to enhance comfort and make sure you enjoy your sound uninterrupted. We hope you continue to enjoy your Galaxy Buds3 Pro, and if you need anything, please reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Chepetaco01
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Love this item these earbud, I always buy this item
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Justin
from Trinidad & Tobago
Expertise:Expert
Verified Purchase:Yes
These buds are absolutely fantastic if you have them paired with a Samsung device..! Zero ear fatigue and secure fit, love the voice controls.. anc is good, could be better.. mics are great for calls.. wish you could have the blade lights on with just one bud in.. but maybe that will be a firmware update later... 4.5 stars
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for your wonderful review of the Galaxy Buds3 Pro, Justin! We're thrilled to see that you're enjoying pairing it with your Samsung device. The comfortable fit and zero ear fatigue are designed to enhance your listening experience. We appreciate your feedback on the voice controls and active noise cancelation. We’re always striving to provide the best sound quality. Your point about the microphones being effective for calls is spot on, and we’re glad to see that resonating with you. The blade lights are designed to indicate the buds' current status, and we value your suggestion about using them with just one earbud in. We take customer feedback seriously and always look for ways to improve our products, so your input is invaluable. If you have any further suggestions or questions, do not hesitate to reach out and share them with us at Samsung Support. Thank you again for your thoughts, and we hope that you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Great sound, poor over all performance.
on January 31, 2025
Posted by: SamsungDeviceFan
from Pittsburgh, PA
Expertise:Expert
This device sounds amazing. The noise cancelation is excellent. I pass through audio, although there is almost always a slight hiss audible in the background is also very good.
The disappointment, however, lies with the battery life and bluetooth performance. The bud 2 pros, were able to go around a hundred feet away from the device. These get close to 30 and start cutting out, which is average, the battery life of the case and the buds themselves have also been diminished from previous models. Overall, if you are happy with your current esrbuds, these are NOT the buds you are looking to upgrade to.
The disappointment, however, lies with the battery life and bluetooth performance. The bud 2 pros, were able to go around a hundred feet away from the device. These get close to 30 and start cutting out, which is average, the battery life of the case and the buds themselves have also been diminished from previous models. Overall, if you are happy with your current esrbuds, these are NOT the buds you are looking to upgrade to.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
2
Value
1
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad that you find the noise cancellation and audio quality to be excellent. Regarding battery life, the Galaxy Buds3 Pro provide up to 26 hours of playtime per charge, and you can extend that to 30 hours with a fully charged case. To maximize battery performance, we recommend a few adjustments. For instance, when you're not using the earbuds, keep them in the charging case with the cover closed. Additionally, you can manage your notification settings through the Galaxy Wearable app if you're on Android, or the Galaxy Buds app if you're using iOS. These small tweaks can help conserve battery power for those times when you really need it. As for Bluetooth performance, while the Galaxy Buds3 Pro offers robust connectivity, you might find that staying within a closer range can enhance your listening experience. Also, be sure to ensure that your buds are up to date with the latest software updates. Check out the link attached for additional options to help troubleshoot this. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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https://www.samsung.com/us/support/troubleshoot/TSG10001339/
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Written by a customer while visiting Samsung US
Customer Rating
5
Best experience
on January 31, 2025
Posted by: Lulu
from New york
Expertise:Expert
I bought 2 months after release..omg the best purchase i made, after I bought my S24 ultra.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Lulu! We're glad you're enjoying them. The Buds3 Pro come with Intelligent Active Noise Cancellation to help you focus on your music. Many users find them comfortable for long use, whether listening to music or taking calls. With up to 30 hours of battery life with a fully charged case, you can enjoy your tunes without interruption. They also deliver great sound quality and connect easily to other Galaxy devices like your S24 Ultra. If you have specific questions or concerns, please reach out to us at Samsung Support. Your feedback is important to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Too many problems!
on January 31, 2025
Posted by: Santi
Expertise:Intermediate
I've had issue with this within a month of getting it. First off the ear tips are fragile to the point that they broke when I tried to remove them. When I try to charge the buds I'm constantly getting the message saying my buds stopped charging because it something was wrong with the contacts to charge. I have to pull them out the case and back in multiple times to get it to charge. The microphone also stopped working on the left side and the right side sounds muffled when talking to others. Contacting support didn't help other then having to buy another. Not worth the headache with all the issues
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 4, 2025
Hi there! Thank you for sharing your experience with the Galaxy Buds3 Pro, Santi. We hate to see that your experience hasn't been as expected so far. Regarding the ear tips, we understand that they should be sturdy and reliable, but we understand that accidents can happen. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. For the charging concerns, we recommend double-checking that you're using an approved charger, as non-certified chargers can sometimes cause problems. Ensure that the charging case is fully charged, and try removing and reinserting the earbuds multiple times for a secure connection. If the problem persists, please check the earbuds for any visible damage. We also noted your concerns about the microphone. To help improve sound quality, try cleaning the microphone hole and speaker to remove any debris that could be blocking sound input. Use a dry, soft brush or a cotton swab for this. Restarting the earbuds may also resolve the mic concerns. You can do this by putting the earbuds back into their case, closing them for a few seconds, and then removing them again. If that doesn't do the trick, consider resetting them through the Galaxy Wearable app. We appreciate your feedback and would love to help you get the best experience out of your Galaxy Buds3 Pro. Please don’t hesitate to reach out to us at Samsung Support for further assistance if needed! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on February 1, 2025
Posted by: Galaxyuser
from Oklahoma city, Ok
Expertise:Intermediate
Dumb design with the stems. Uncomfortable. Screeches if you cover the headphone while its in your ear, possibly causing ear damage. Got these in November and misplaced them recently. Can't track the case, only the earbuds. Which is soooo pointless. The fact that you spend so much on headphones and you can't even really track them. Only when they're out of the case. Guess someone found some brand new headphones. Wish I could leave 0 stars.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We hate to see that the buds have not performed as expected. We take pride in our devices, and we want to ensure you have the best experience possible. If you've misplaced your earbuds, please remember that you can use SmartThings Find through the SmartThings app or website to locate them. This feature allows you to see their location on a map, enable a ringing sound, and even receive notifications when they’re found, which can really help! Regarding the screeching sound, we recommend checking for updates for your earbuds, as software updates can often resolve sound concerns. Additionally, trying a reset on the buds may improve your experience. Your feedback is incredibly valuable to us, and we're here to help you get the most out of your Galaxy Buds3 Pro! If this persists, please do not hesitate to reach out to us at Samsung Support so that we can provide further assistance. -Kelvin
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Written by a customer while visiting Samsung US