Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,036 Reviews)
Rating breakdown 14,036 reviews
5 Stars
9,604
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1
NO Warranty, Factory Problems.
on January 28, 2025
Posted by: Dgo87
I used them just for 2 weeks for running (no rain or water near them) normal use, IAfter a long run yhey started to make a lousy weird beep and the case started to blink. I sent them to repair and told me that they could´t be repaired and Samgung wont make good the warranty.
Response from Samsung USBy R&R Team, January 29, 2025
Hi Dgo87! Thank you for sharing your experience with the Galaxy Buds3 Pro. We’re committed to ensuring that our customers have great experiences with our products. Samsung offers a 12-month limited warranty for manufacturer defects, which includes your Galaxy Buds3 Pro. Additionally, we provide the option to add Samsung Care+ for extended protection and support on eligible devices. To assist you further, we would love to gather some more information regarding your situation. Please reach out to us at Samsung Support, and we’ll be here to help you every step of the way. Your satisfaction is important to us! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Buds 3 pro don't work right with book 4 edge
on January 28, 2025
Posted by: Curtis
from New Hampshire
Expertise:Intermediate
Bought a Galaxy Book 4 edge and the microphone doesn't work with the laptop. Seamless earbuds connection also doesn't work with this laptop. Have to imagine it's the Buds. The microphone works with my work HP. I would buy Sony headphones. I don't have any issues with my wife's. Since you can't use seamless connection it's not worth it.
Features
3
Performance
1
Design
5
Value
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Curtis. It’s great to see that you're exploring their features! Regarding the seamless connection, the Galaxy Buds3 Pro are designed for easy switching between devices. When you want to use your earbuds with a laptop, make sure your Buds are paired correctly. You can check the connection status in the Bluetooth settings on your laptop. If you're having trouble with the microphone, ensure that the Buds are selected as the audio input device in the sound settings of your laptop. Additionally, check if there are any software updates available for your Galaxy Buds3 Pro via the Galaxy Wearable app, as this can enhance performance and connectivity. Remember, you can also enjoy listening to your favorite playlists effortlessly. With features like PC Auto Switch, you'll be able to shift between your Galaxy phone and laptop fluidly. If you require further assistance, feel free to reach out to us at Samsung Support. We’re here to ensure you have the best experience with your Galaxy Buds3 Pro! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
VERY POOR CONNECTION
on January 28, 2025
Posted by: Oleme
from Manchester NH
Expertise:Expert
After using this for almost a Year I would no recommend this earbuds to any one for so many reason :
Some time while talking on the phone the earbuds get DISCONNECTED, after spoking on the phone if you go to youtube or any things else you CAN NOT LISTeN to anythings, to make it work you have to restard your phone .
Don't buy it
Some time while talking on the phone the earbuds get DISCONNECTED, after spoking on the phone if you go to youtube or any things else you CAN NOT LISTeN to anythings, to make it work you have to restard your phone .
Don't buy it
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Oleme. We truly appreciate your feedback, and we understand how important it is for your earbuds to perform seamlessly during calls and while enjoying media. For the disconnections during phone calls, it can sometimes help to ensure your earbuds are snugly fitted in your ears for optimal performance. Additionally, checking that your Bluetooth connection is secure can improve connectivity. Regarding the challenge of not hearing anything after a call, restarting your phone can help refresh the connection, but it's also beneficial to keep both your earbuds and phone software updated. This can enhance performance and ensure a smooth transition between calls and other audio. For further troubleshooting steps, we recommend checking out the link provided below. Your insights are invaluable as we aim to continuously improve our products. If this persists, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Nicky
from Dallas,TX
Expertise:Beginner
Verified Purchase:Yes
I have the previous Galaxy Buds and was looking forward to the new capabilites of these. Especially the ability to lower the volume when it detects other voices. That's my favorite thing.
I wish they came with different buds sizes as the ones it comes when arena bit too large and becomes uncomfortable after wearing them for awhile. Other than that, these are perfect.
I wish they came with different buds sizes as the ones it comes when arena bit too large and becomes uncomfortable after wearing them for awhile. Other than that, these are perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Nicky! It's great to see you're enjoying the new features, especially the voice-detection capability that adjusts the volume when it picks up on conversations around you. We appreciate your feedback about the earbud fit. While the included sizes are designed to provide optimal sound quality and comfort, we know everyone’s preferences can vary. We encourage you to try out different sizes if you have access to them, as the perfect fit can make a significant difference in your experience. The enhanced 2-way speaker system with a woofer and tweeter is indeed designed to unveil minute details in your music, letting you enjoy your favorite tracks like never before. If you have any more insights or questions, feel free to reach out to ys at Samsung Support. We’re here to help you enjoy every moment with your Galaxy Buds3 Pro! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
I need total noise cancelling I control
on January 28, 2025
Posted by: John
from Amherst Ohio
Expertise:Intermediate
I have had these since release. I like the sound quality but am not a fan of how the noise cancelling works. Even when you turn on the active noise cancelling it allows you to hear people's voices. It says it does this for safety and so you can hear people. If I am listening with noise cancelling I don't want to hear anyone. I want complete noise cancelling. I am trying to listen to my headphones while my wife watches TV and it is allowing voices from the TV to come through and even be amplified through my headphones. I want complete and total noise cancelling that I can turn on and off not one that does it when it feels like.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Irvine, California
Expertise:Expert
Verified Purchase:Yes
The quality of sound is very great. Also the battery life is long enough.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for your wonderful feedback on the Galaxy Buds3 Pro, Mohsen. We’re thrilled to see that you’re enjoying the exceptional sound quality. Our team put a lot of effort into ensuring an immersive audio experience. It’s also great to know that the battery life meets your expectations. With the charging case, you can enjoy up to 30 hours of listening time, allowing you to stay in your groove for hours without interruption. We appreciate your insights and hope you continue to love your Galaxy Buds3 Pro! If you have any concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Severely Dislike
on January 30, 2025
Posted by: Dontdisregard
from Wy
Expertise:Intermediate
Bought this a month ago. If I wear them for more than ten minutes they randomly pause what I'm listening to. Your better off with skull candy earbuds.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, January 30, 2025
Hi there! Thanks for sharing your candid experience with the Galaxy Buds3 Pro. We want every listening session to be seamless and enjoyable for you. If you’re noticing that your earbuds pause unexpectedly, it might be worth checking a couple of things. The Buds3 Pro are designed to deliver a strong Bluetooth connection, so ensuring that your device is updated and that the earbuds are securely fitted can often enhance performance. A comfortable fit is crucial for optimal sound quality and connectivity. Make sure the buds are properly inserted, as a snug fit can improve audio stability. Additionally, keeping your earbuds’ software up-to-date can help optimize their performance, as we’re always working to improve user experience. Check out the link attached for additional steps to help troublshoot this if needed. We love that you’re taking the time to share your thoughts, and we hope these tips help. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, feel free to reach out to us at Samsung Support! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: RisB
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
These are the best earphones I have ever had. I can see all aspects of them with the app and widgets.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for your candid review of the Galaxy Buds3 Pro, Ris! It’s great to see that you’re enjoying the seamless integration with the app and widgets. Elevating your Galaxy Buds experience with widgets for quick access to features like battery status, Active Noise Canceling, Ambient Sound, and touchpad controls is exactly what we aim for. We’re pleased that these features enhance your audio experience! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US