Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,036 Reviews)
Rating breakdown 14,036 reviews
5 Stars
9,604
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Good but....
on January 27, 2025
Posted by: Brandon the tech guy
from Chicago
Expertise:Expert
Good: They sound awesome! Noise canceling's great, bass is pretty good for earbuds, ambient sound is good, and the battery life is decent....but the.
Bad side of things are the charging contacts are weird; the buds sometimes don't charge, I have to fiddle with them to get rid of the warning that pops up on my phone. Those pointy stems are a pain to put back in the case. The bulky plastic hurts my ears after a while, no matter how I wear them. And they randomly fall out, it's because of the stems there is nothingfor the buds to hook to your ear to keep them from falling out. I don't dare lean my head over anything like a sink or balcony because I don't trust them to stay in my ears - You have to pinch surprisingly hard to use the pinch feature with is a pain if you are doing something active such as working out and need your hands for stabilization or working. I really miss the old Buds design but hey we are here.
Response from Samsung USBy R&R Team, January 28, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Brandon! We love to see that you appreciate the noise canceling, bass quality, and battery life. Your feedback is invaluable to us as we strive to enhance your listening experience. Regarding the charging contacts, we recommend ensuring you're securely placing the earbuds in the charging case and making sure there is no debris obstructing the contacts. Sometimes, a light cleaning can help improve connectivity. We understand the new design of the stems might feel a little awkward when placing the earbuds back in the case. The Buds3 Pro are engineered for a comfortable and secure fit, and we encourage trying different angles for insertion, as the earbuds are designed to provide a snug fit for your ears. Also, be sure to utilize the replacement tips that come with your buds. If you are still experiencing discomfort, try running a fit test using the Wearable app. We also noted your concerns about the pinch controls. To keep your earbuds working optimally, ensure you're using the pinch and swipe areas correctly. Softly pinch the designated area; you should hear a click. If you’re encountering any difficulties, try restarting your earbuds by reinserting them into the charging case for about seven seconds. It’s also helpful to keep your Galaxy Buds3 Pro and connected devices updated to the latest software version using the Galaxy Wearable app. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. Thank you again for your valuable feedback, and we hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Scott
from GA
Expertise:Intermediate
Verified Purchase:Yes
Great sounding buds with noise cancelling. Easy to use and the battery life is amazing and no need to charge after many hours of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Scott! It’s fantastic to see you appreciate the sound quality and the remarkable battery life. Designed for extended use, these earbuds allow you to enjoy countless hours of music and entertainment without needing to recharge frequently. One of the exciting features of the Galaxy Buds3 Pro is their ability to connect multiple pairs of Buds to a TV or smartphone. This means you can easily share your listening experience with friends, whether it’s for a silent disco or a cozy movie night. We hope you enjoy this feature and all the immersive moments it brings! Your satisfaction is our priority, and we're glad you’re having a great experience with the Buds3 Pro. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: henry
from Boston, MA
Expertise:Intermediate
Verified Purchase:Yes
sound quality good, but don't stay in ears (tried all tips)
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
2
Value
2
Response from Samsung USBy R&R Team, January 28, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Henry. It's great to see that you’re enjoying the sound quality! We designed these earbuds to provide a truly immersive audio experience with rich, high-fidelity sound. We understand that finding the perfect fit is essential for the best performance. Since you’ve already tried all the tips, we recommend utilizing the fit test available in the Wearable app. This feature can help ensure you achieve the best seal and comfort, which enhances both stability and sound quality. Your feedback is truly appreciated, and we want to help you get the most out of your Galaxy Buds3 Pro! If you have any further questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on January 27, 2025
Posted by: Measiam
I bought these in December and I love them. These are the best ear buds I've ever owned. I enjoy the verbal commands.
Response from Samsung USBy R&R Team, January 30, 2025
Hey Measiam! Thank you for sharing your experience with the Galaxy Buds3 Pro. We're thrilled to that you love them! The features you mentioned truly showcase what makes these earbuds stand out. The Galaxy Buds3 and Galaxy Buds3 Pro are designed to enhance your listening experience, especially with the exciting Galaxy AI capabilities. The Interpreter app allows you to engage in real-time conversations across different languages, making it easier than ever to connect with others. You will not only hear translations directly through your earbuds but also have a text transcript to refer to, ensuring you never miss a detail. It is fantastic that you enjoy the verbal commands too. They add a layer of convenience that makes using the earbuds even more enjoyable. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Bibi
Verified Purchase:Yes
Great sound, outstanding battery life, and they look great. But I can't seem to keep them in my ears, regardless of which size I choose. Same problem I have with all earbuds of this type.
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Bibi. We are thrilled to hear that you enjoy the remarkable sound quality and impressive battery life, which can provide up to 26 hours of playtime on a single charge and extend to 30 hours with the case. To enhance your experience further, it is essential to have the right-sized ear tips for a comfortable and secure fit. The Galaxy Buds3 Pro come with multiple sizes, allowing you to choose the perfect fit for your ears. This not only aids in comfort but also helps prevent sound leaks for optimal audio quality. To ensure a proper fit, remember to check for the directional marks on the earbuds labeled L for left and R for right and insert them accordingly. Adjusting the angle can also help the microphone pick up your voice better, which enhances your calls and interactions. Additionally, don’t forget to utilize the earbud fit test in the Galaxy Wearable app to confirm that you have achieved the best fit. We appreciate your feedback and hope these tips enhance your overall experience with the Galaxy Buds3 Pro. If you have any questions or concerns, please do not hesitate to reach out ot us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Buds
on January 27, 2025
Posted by: Buds 3
So happy I bought these, best buds yet:) can't wait until next ones
Response from Samsung USBy R&R Team, January 30, 2025
Thank you for your wonderful feedback on the Galaxy Buds3 Pro! We're thrilled that you're enjoying them so far! With our first-ever dual amplifier featuring independently controlled woofers and tweeters, these earbuds deliver a rich and immersive sound experience. Additionally, we designed the Adaptive Noise Control with Galaxy AI to enhance your experience further. It intelligently tunes out unwanted sounds, such as conversations and background noise, allowing you to focus on what matters most. We can't wait for you to experience the next generation of sound with our future products. If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Step in the wrong direction.
on January 28, 2025
Posted by: Josh
Expertise:Intermediate
I have owned the Galaxy Buds2 Pro and right out for the box they fit absolutely perfect, HOWEVER, these that is the exact opposite for the Buds3 Pro. No matter which size ear insert I use, they do not want to stay in my ear. Very disappointed.
I wish my previous pair did not get water damaged or else I wouldn't have upgraded. But here we are. Huge let down Samsung.
I would be so happy if I got a claim to exchange these for brand new Galaxy Buds2 Pro.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, January 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Josh. It's grea to see that the Buds2 Pro fit you perfectly, and we understand how important a comfortable fit is for enjoying your audio. To get the best fit with the Buds3 Pro, it's essential to use the right size ear tips. Samsung offers different sizes to ensure there’s no gap between your ear and the ear tip, which can significantly improve sound quality and comfort. If you need help selecting the right tips, there are guides available on our website. Also, be sure to pay attention to the directional marks on the earbuds. The R and L should face you when inserting them. Position the microphone towards your mouth and adjust the buds slightly by rotating them until you find the fit that feels right. We recommend using the earbud fit test in the Galaxy Wearable app. This feature will help confirm that the buds are snug and provide an optimal listening experience. We appreciate your feedback and hope these tips enhance your experience with the Buds3 Pro. For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: FreeRangeAvocado
from Chicago, Illinois
Expertise:Intermediate
Verified Purchase:Yes
The sound is better than previous iterations. They fit better in the ears and they look good*. I've had mine for around a month now and can say that I have no issues at all regarding, connectivity, reliability, or battery life. I haven't tested them but in my experience I've never had the battery run out on me. They also haven't left me wanting to wear them for longer but having to put them back in the case, or worse, back on a charger so that's nice.
All that being said they're not perfect. While I've never had connectivity issues I have, occasionally, had an issue using Google assistant. The issue arises when using Google assistant and then the quality of sound goes down, significantly, and won't restore back to normal until I put them in their case and put them back on. And my other, less important criticism, is that they look like airpods. Just straight up. Down from the Buds themselves to the case. Samsung really was just looking at Apples homework and copied it. But hey, "Good artists copy, great artists steal" and in Samsung's case they made some pretty good wireless earbuds.
All that being said they're not perfect. While I've never had connectivity issues I have, occasionally, had an issue using Google assistant. The issue arises when using Google assistant and then the quality of sound goes down, significantly, and won't restore back to normal until I put them in their case and put them back on. And my other, less important criticism, is that they look like airpods. Just straight up. Down from the Buds themselves to the case. Samsung really was just looking at Apples homework and copied it. But hey, "Good artists copy, great artists steal" and in Samsung's case they made some pretty good wireless earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US