Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,036 Reviews)
Open Ratings Snapshot
Rating breakdown 14,036 reviews
5 Stars
9,604
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5 out of 5
5
Great sound and cool features
on January 26, 2025
Posted by: Some guy
from Texas baby!
Expertise:Expert
Verified Purchase:Yes
Good sound, love the ambient sound feature. It makes it like I don't even have headphones in, I can here everything around me while listening to music.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, Ty! It's great to see that you’re enjoying the great sound quality and the ambient sound feature. The independently controlled woofer and tweeter truly enhance your listening experience by delivering a broad spectrum of sound. It's designed to provide rich audio while allowing you to stay aware of your surroundings, making it perfect for enjoying music without fully isolating yourself. We’re glad to know that this feature adds to your enjoyment! If you have any questions or concerns, please be sure to share them with us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound, not so great charging...
on January 26, 2025
Posted by: Sapper0809
Expertise:Intermediate
The sounds quality and connectivity features are great, but it is finicky when connecting to the charging case and I find one or both earbuds not charged at times and is very annoying. Never had this problem with the galaxy buds pro 2 and regret switching
Features
4 out of 5
4
Performance
2 out of 5
2
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 27, 2025
Hey Sapper0809! We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We truly appreciate your feedback and want to ensure you have a fantastic experience with our products. If you're encountering difficulties with your earbuds not turning on or charging, there are several helpful steps you can take. First, make sure you're using the included USB cable along with a Samsung-approved wall adapter for optimal performance. When using a wireless charging pad, it’s important to place the case directly in the center to ensure proper connectivity. If your charging case has a cover, consider removing it, as it may interfere with wireless charging. Additionally, ensure that the earbuds are seated correctly inside the case and check that the charging contacts, both inside the case and on the earbuds, are clean and free from any debris. It’s also essential to confirm that the earbud tips and wingtips are installed correctly to avoid any interference during charging. Keep an eye on the indicator light on the case, as it provides real-time charging status. Lastly, take a moment to inspect the case, earbuds, and charger for any visible damage. If you’ve tried these steps and still have questions, our Samsung Support team is ready to assist you! We hope these tips enhance your experience with the Galaxy Buds3 Pro, and if you have any further inquiries, don’t hesitate to reach out. We’re here for you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great earbuds!
on January 26, 2025
Posted by: Bf184495
from southeast Ohio
Expertise:Intermediate
Verified Purchase:Yes
These ear buds are great! The sound is precise & powerful.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My thoughts on Samsung bods
on January 26, 2025
Posted by: JAWSOFLIFE007
Expertise:Expert
I bought these air bods with a Samsung Galaxy fold z6 and watch the head bods so exlenent i have purchase other air pods and they sound ordinary to the Samsung Galaxy buds in I'm very happy with my Samsung bods because they don't very good quality
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible product STAY AWAY
on January 26, 2025
Posted by: jadkinsaz
Expertise:Expert
Horrible fit, sound very poor quality. Unable to get seal in ear for ANC. have purchased several aftermarket tips, but the ear buds are extremely poor fitting Dont waste your money!
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 27, 2025
Hi Jadkinsaz! Thank you for sharing your thoughts about the Galaxy Buds3 Pro. The Buds3 Pro features a two-way speaker system providing exceptional sound experience. Whether you're on a phone call or listening to a new playlist during your morning workout, the Samsung Seamless Codec ensures high-quality streaming across devices, offering audio at up to 24-bit/96kHz. To enhance the audio quality, we recommend checking the audio output from the app on your phone. Start by going to Settings, tapping on Connections, and turning off Bluetooth. Open the app you were using when you noticed the poor quality and try playing a song without the earbuds connected. If this persist, please ensure that the app is up to date and consider clearing its data for optimal performance. It’s also a good idea to examine your phone’s sound settings. Check if features like sound personalization or Dolby Atmos are activated, as these can influence your music's sound quality. Bluetooth range also plays a significant role in audio performance. Ensure your earbuds are within 30 feet of your phone and avoid obstacles that could obstruct the Bluetooth signal, such as walls or electronic devices. Wearing the earbuds correctly is essential for achieving a perfect fit. If they seem to sit too far in your ears, consider using Buds Sleeves for better comfort. Check out the link attached for tips on how to get the best fit with your Buds3 Pro. Checking the battery status is also crucial. You can do this in the Galaxy Wearable app or by placing the earbuds back in their case to see the charging indicator light. Cleaning your earbuds regularly helps maintain sound clarity. Dust or earwax buildup in the microphone can affect quality, so ensure the air ducts and speakers are clear and inspect the earbuds for any debris or damage. Finally, checking for software updates via the Galaxy Wearable app can ensure your earbuds are performing at their best. If you’ve tried all these steps and still have concerns, please feel free to reach out to us at Samsung Support for further assistance. We truly appreciate your feedback and support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!
on January 26, 2025
Posted by: Vanitha Dutta
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
I love these earbuds! They fit perfectly and don't fall out like the old ones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 5, 2025
Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro, Vanitha! It's great to see that you love how they fit and that they stay secure while you're using them. Our design team really focused on providing a comfortable, snug fit, so it’s fantastic to know that you’re enjoying that aspect. With the Galaxy Buds3 and Buds3 Pro, you can easily control your music, phone calls, and other features using the Pinch Control. Your voice serves as the command. For example, just say a phrase like "answer call" or "volume up" to control your compatible phone. We hope that you continue to have a great experience with your Galaxy Buds3 Pro. If you have any questions about the buds, feel free to reach out to us at Samsung Support. Your satisfaction means everything to us! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 26, 2025
Posted by: Luis araujo
Expertise:Expert
Verified Purchase:Yes
Excellent, it falls short. I have been using them since I bought them and it has been a great experience. The audio quality is phenomenal.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Luis! We’re thrilled to see you’ve been enjoying them! As you noted, the enhanced woofer and tweeter with wide frequency response really do unveil the minute details in your music, allowing for an exceptional listening experience. We believe these earbuds deliver not just great sound quality but also a comfortable and immersive fit. Your insights are valuable, and we’re glad you’re having a fantastic experience with the audio quality. If you have any more thoughts or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Do not recommend
on January 27, 2025
Posted by: Dsol
Expertise:Expert
I regret trading in my old samsung buds for these. The ear tips broke off. Samsung still hasn't sent me replacement ear tips so I haven't been able to use them for a month. I have to take them for repair.
The sound isn't great. The material feels like cheap plastic and look similar to other competitors. Very disappointed.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 28, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Dsol. The Galaxy Buds3 and Galaxy Buds3 Pro are wireless earbuds that provide seamless music listening and call handling when connected to your mobile device. Perfect for various activities like workouts, these earbuds offer convenience and high-quality sound. We hate to hear about your challenges with the ear tips and the sound quality. The Galaxy Buds3 Pro is designed to deliver high-quality sound and a comfortable fit, so it’s concerning to hear about your experience. We encourage you to reach out to us at Samsung Support for further assistance with the ear tip replacement. We want to help resolve this quickly so you can get back to enjoying your earbuds. We strive for excellence in our materials and sound quality, and your feedback is invaluable in helping us improve. -Kelvin
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Written by a customer while visiting Samsung US
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