Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,035 Reviews)
Open Ratings Snapshot
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Great sound poor fit
on January 25, 2025
Posted by: Art m
Expertise:Intermediate
Verified Purchase:Yes
Sounds quality is great but don't stay in the ear well. Have tried every size plug and none seem to work as well as previous Samsung buds
Features
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 25, 2025
Thank you for your feedback on the Galaxy Buds3 Pro! We’re thrilled to hear you’re enjoying the sound quality. The Buds3 Pro were designed to deliver an immersive audio experience with rich, high-fidelity sound. We noted your concerns about the fit and the buds not statying in your ears. The Buds3 Pro offers three sizes of ear tips to provide a personalized fit that enhances comfort and noise isolation. It’s great to experiment with different sizes as every ear shape is unique! Our design aims to hold the earbuds securely while providing all-day comfort, so we hope you can find the right fit for your ears. If you have any further concens or questions, please be sure to reach out to us at Samsung Support. Your experience matters, and we’re committed to helping you achieve the best possible listening experience with your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Will recommend
on January 25, 2025
Posted by: Tbyrd
from Nashville TN
Expertise:Intermediate
Verified Purchase:Yes
I really like them. I've had just about all of the earbuds and these are at the top of my list. I drive big trucks for a living and there is no noise the other person can hear other than my voice. That is the best part because all the other earbuds DIDN'T have that. So i can talk without yelling and I love it
I would recommend this to a friend!
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
Thank you so much for your wonderful review of the Galaxy Buds3 Pro, Tbyrd! We’re thrilled to see you’re enjoying them. The superior sound quality and powerful noise cancellation are designed to elevate your listening experience, making every moment truly immersive. We appreciate your recommendation. If you have any more concerns or questions, dont hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good sound but battery doesn't last
on January 25, 2025
Posted by: fdavachi
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Good sound but battery doesn't last very long. Seems to last less than my old Buds+
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Fdavachi! We're glad to see that you appreciate the sound quality. We take pride in providing the best audio performance in the market! The Galaxy Buds3 Pro can offer up to 26 hours of playtime per charge, and with a fully charged case, you can enjoy up to 30 hours in total! We hope you find these tips helpful and that they enhance your overall experience with the buds! To make the most out of your listening experience, consider a few adjustments that can help conserve battery life. When you're not using your earbuds, store them in the charging case with the cover closed; this helps maintain their charge. Additionally, you can customize your notification settings in the Galaxy Wearable app for Android or the Galaxy Buds app for iOS, which may help optimize battery usage. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you're still experiencing a shortened battery life, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Buds
on January 25, 2025
Posted by: Ijaz
from TX
Verified Purchase:Yes
Finally something really good as far as earpods matter from Samsung prior ones never stayed inside the ears these are very good and have lots of voice options.
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 31, 2025
Thank you for your candid review, Ijaz! We love to see that you’re enjoying the Galaxy Buds3 Pro. We designed these buds with a secure fit in mind, so it’s great to know that they’re staying in place for you. The variety of sound options we offer is meant to enhance your listening experience, and it’s wonderful that you’re finding them beneficial. If there’s anything else on your mind about the Buds or any questions, feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Disappointed!
on January 25, 2025
Posted by: Galaxyfan
from Pacific NW
Expertise:Intermediate
Verified Purchase:Yes
The Battery only lasts about 4 hours and sometimes the right earbud doesn't charge all the way.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 27, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. To help conserve battery life and ensure your earbuds last when you need them, consider a few simple adjustments. First, always store your earbuds in the charging case with the lid closed when they're not in use. Additionally, adjust the notification settings through the Galaxy Wearable app on your connected phone, or if you're using iOS, modify these settings in the Galaxy Buds app. By implementing these tips, you can maximize the battery life of your earbuds. Regarding the charging of the right earbud, the Galaxy Buds3 Pro are engineered with a seamless charging case that ensures both earbuds receive optimal power. If you find it isn’t charging correctly, try cleaning the charging contacts to enhance the connection. Check out the link attached for options to help troubleshoot this. We are committed to delivering quality audio experiences and appreciate your insights as we continuously strive to improve. If this continues to be your experience, please don’t hesitate to reach out to us at Samsung Support for additional tips or assistance! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No MS Teams
on January 25, 2025
Posted by: Flincher
Verified Purchase:Yes
these are very great buds but don't work with MS Teams so i have to use my old set of Jabra's
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Flincher! We're thrilled to see that you think they are great. However, we understand that compatibility with your apps is important for your day-to-day use, especially if you use them for work. The Galaxy Buds3 Pro is designed to provide an exceptional audio experience, but we want to ensure you can fully utilize its capabilities with your preferred applications. To enhance your experience, we’d love to gather some additional information regarding your setup and how you're using the buds with MS Teams. Please reach out to us at Samsung Support so we can assist you further and help make your experience even better. We appreciate your feedback and look forward to helping you! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Don't fit well
on January 26, 2025
Posted by: 10Tennman10
from Tennessee
Expertise:Intermediate
Verified Purchase:Yes
They don't fit and as a consequence let a lot of noise in. This was a downgrade from my previous earbuds.
Features
2 out of 5
2
Performance
5 out of 5
5
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 27, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro! We truly appreciate your feedback regarding the fit and noise isolation. At Samsung, we focus on providing a comfortable fit for an immersive audio experience. The Adaptive Equalizer with Galaxy AI customizes the audio based on how the Buds fit in your ears. This means that each time you put them in, you can enjoy the best sound quality for every playlist. The Galaxy Buds3 Pro are designed with customizable ear tips in multiple sizes to help ensure a snug fit that can effectively minimize outside noise. We encourage you to try the different sizes included in the package, as finding the right fit can significantly enhance your listening experience. Additionally, these earbuds feature Active Noise Cancellation technology, which is designed to block out external sounds so you can enjoy your music without distractions. Finding the right fit is crucial to the performance of the ANC feature. We want you to have the best possible experience with our products, and if there's anything else we can assist you with, please don’t hesitate to reach out to us at Samsung Support. Thank you for choosing Samsung!
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 26, 2025
Posted by: John
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
nice fit, with option for fitting sizes and plenty of features
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 31, 2025
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro, John! It's great to see that you’re exploring the exciting features these buds have to offer. With the introduction of Galaxy AI technology, the Galaxy Buds3 Pro are designed to enhance your listening experience by personalizing sound based on your unique habits and how you wear them. This innovative technology truly makes each listening session feel tailored just for you. We’re also proud of the all-new design that combines aesthetic appeal with high-quality performance. The Blade Lights not only look stunning but also contribute to the overall functionality of the earbuds. Plus, their sleek case and curved shape ensure that they are not just easy to carry but also comfortable to wear for extended periods. If you have any other experiences you'd like to share or any additional questions, be sure to let us know at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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