Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,035 Reviews)
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Steph
from Naples, Florida
Verified Purchase:Yes
Amazing sound and noise canceling. Great for every day or travel. Easy to charge and nice case.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing Design and Usability Compared to Gal
on January 19, 2025
Posted by: galaxywizard
from Chicago,IL
Expertise:Expert
I’ve been using the Samsung Galaxy Buds 3 Pro for a while now, and while the sound quality is good, the overall experience has been disappointing compared to the Galaxy Buds 2 Pro.
First, the comfort isn’t great. The Buds 2 Pro were far better in terms of fit and ease of use. With the Buds 2 Pro, all it took was a simple tap on the buds to control volume, skip tracks, or perform other tasks. But with the Buds 3 Pro, I have to pinch the bud for these operations. Honestly, this "pinch gesture" is frustrating and feels like a step backward. Who wants to pinch their earbuds to change a song? It’s not intuitive or user-friendly.
Additionally, I’ve been facing technical issues, particularly during WhatsApp calls. If the phone screen turns off, the other person can’t hear me. I reported this on the Samsung Beta Community forum, but it still hasn’t been resolved. This is a huge inconvenience and unacceptable for a premium product.
The design also lacks the unique comfort and style of the Buds 2 Pro. On the very first day, I faced an issue while changing the ear tips. I use a small tip for my right ear and a medium for my left, but the medium ear tip tore during the change. The mechanism for changing tips feels poorly designed and much harder to use than the previous version.
Overall, these buds fail to deliver the comfort, usability, and reliability I expect from Samsung. While the sound quality is good, everything else feels like a downgrade. I hope Samsung addresses these issues in future iterations.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Galaxywizard! We appreciate your insights. The Galaxy Buds 3 Pro features an ergonomic design aimed at providing a comfortable fit, and we encourage you to explore the various ear tip sizes included to find the best match for your ears. For touch controls, the pinch gesture is designed to offer a more secure way to manage audio, and if you prefer different settings, the Galaxy Wearable app provides customization options to adapt to your personal style. To enhance your 3rd party call experience, ensuring that both your earbuds and smartphone are updated to the latest software can help, and resetting your earbuds through the Galaxy Wearable app could refresh connectivity. When it comes to changing ear tips, a straightforward pull is recommended for ease. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your feedback is invaluable, and if you have any further questions or need assistance with your buds tips, feel free to reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Erik
from Ga
Expertise:Expert
Verified Purchase:Yes
The headphones are uncomfortable. They don't sit well in the ears, and the design is terrible, making it almost impossible to put them in the case on the first try. The battery life is poor. The only good thing about them is the microphone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
3
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Erik. It's great to hear your perspective. The Galaxy Buds3 Pro is designed to provide a snug fit with multiple silicone ear tip sizes available. Trying different sizes might help you achieve a more comfortable experience during extended use. Check out the link attached for options to help you get a better fit. Regarding the difficulty of placing them in the case, the design allows for easy storage, but it can take a moment to get used to the alignment. Make sure to align the earbuds with the charging pins correctly, as this can make a difference. The Galaxy Buds3 Pro provide up to 26 hours of playtime on a single charge, and this can be extended to 30 hours with a fully charged case. If you’re noticing that the battery life is shorter than expected, there are a few adjustments you can make to conserve power, ensuring your earbuds last when you need them most. To maximize battery life, store the earbuds in their charging case with the cover closed when not in use. Additionally, you can adjust the notification settings through the Galaxy Wearable app on your connected phone; if you're using an iPhone, make these adjustments in the Galaxy Buds app instead. These simple steps can help you get the most out of your earbuds. We're pleased to hear you enjoyed the microphone quality. With advanced noise cancellation features, the Buds3 Pro are designed to deliver crystal-clear sound even in noisy environments, making them ideal for calls. If you have any other questions or need assistance, feel free to reach out to us at Samsung Support. We’re here to support your experience with the Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
excellent opportunities)
on January 20, 2025
Posted by: 6555gff
from New york
Expertise:Expert
I bought it 6 months ago and am very satisfied with the quality and design. The sound is excellent and clear. I generally recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lisette
from Chicago
Expertise:Intermediate
Verified Purchase:Yes
Amazing I love it. They fit good and I love the color. They are more comfortable than the one before it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 6, 2025
Thank you so much for sharing your feedback on the Galaxy Buds3 Pro, Lisette! It's great to see that you love the fit and the stunning color options we offer. Your comfort level is our key focus, and it's great to know that our latest design surpasses your previous experience. We aim to provide not just exceptional sound quality but also a cozy, secure fit for all-day wear. If you have any more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing!
on January 20, 2025
Posted by: Siah
from Arizona
Expertise:Expert
I own one, and it is very worthwhile! A beautiful design with so many options I didn't even know a headphone had. Very thankful and grateful for the headphones; they work perfectly with my S24FE.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The design team need to be fired for this joke!
on January 20, 2025
Posted by: Askman
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
I've had these for three months now, and I still cannot successfully execute any of the touch capabilities of these buds except for changing the volume. Maybe they tried to do too much, but the ability to stop music by tapping the bud, is something I still cannot master. The fit test says one ear fits perfect, but that ear keeps falling out all the time. I've almost lost that bud several times now, and I'm certain it's only a matter of time before it gets lost for good. The other ear I cannot get a perfect fit for with the fit test, but at least it doesn't fall out as easily. That's not to say it never falls out, because it does, just not as often an the one that's supposed to fit perfectly. Cannot even speak as to the sound quality, as neither earbud fits good enough to get a good sound. I would say that active noise canceling must be a joke, but it worked pretty good on my old Galaxy Buds 2 (which I traded in for these crappy Buds 3). Every single time I put them in the charging case, my phone will send me a notification shortly after saying the the buds have stopped charging, except they haven't stopped. I have to assume the design team are complete morons, no other explanation makes sense. Fire them all today and send me back my Buds 2 please.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy R&R Team, February 3, 2025
Thank you for taking the time to share your experience with the Galaxy Buds. We appreciate your feedback as it helps us improve our products and services. It sounds like you’ve encountered some challenges with the touch controls. The Galaxy Buds are designed for ease of use, and if you’re only able to adjust the volume, consider checking the Galaxy Wearable app for the latest updates and customization options. This app allows you to personalize the touch controls, including the ability to pause music with a simple tap. Regarding the fit, we strive to provide a comfortable earbud experience. The Galaxy Buds come with multiple sizes of ear tips to help achieve the best fit. If you haven’t already, trying different sizes may enhance both comfort and stability, which in turn can improve sound quality. Speaking of sound quality, the Galaxy Buds feature advanced audio features, including active noise canceling. A proper seal with ear tips can significantly enhance the active noise-canceling performance. For any charging concerns, ensure you’re using the included USB cable along with a Samsung-approved wall adapter for optimal results. If you’re using wireless charging, make sure the earbuds are positioned correctly in the case and that there isn't any debris on the charging contacts. Regularly cleaning these contacts will help maintain charging efficiency. If you find that charging notifications persist or if there's a need for any further assistance, inspecting the condition of the earbuds and the case is important. If everything appears to be in order and challenges continue, please feel free to reach out to our support team at 1-800-SAMSUNG. We’re here to help ensure you enjoy your Galaxy Buds to their fullest potential. For any questions or concerns, please reach out to us at Samsung Support. Thank you for being a part of the Samsung family, and we hope that these tips enhance your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Kelz
Expertise:Expert
Verified Purchase:Yes
I love love love them, the bass is perfect, the noise controls work excellent in loud environments, lightweight and the color indicators on the bottom of the buds is genius!
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US