Hi Nawar! Thank you for sharing your feedback about the Galaxy Buds3 Pro. We take your concerns seriously, and we’d like to address each of them. We see that you mentioned challenges when trying to answer a second call. The Galaxy Buds3 Pro is designed with seamless call management to help you stay connected without missing important calls. You can easily switch between calls using the touch controls, and our goal is to provide a smooth experience, even when handling multiple calls. Regarding your experience with not being heard during calls despite not being muted, we understand how frustrating that can be. The Galaxy Buds3 Pro features Adaptive Dual Microphones that enhance voice clarity by minimizing background noise. This design aims to capture your voice clearly, so it’s disappointing to hear that it wasn't working as expected. If you’re finding that this happens often, we recommend checking for any firmware updates through the Galaxy Wearable app, as these updates can enhance the performance and connectivity of your earbuds. Additionally, you might consider resetting your Galaxy Buds3 Pro to improve its performance. To reset, place both earbuds in the charging case and close the lid. After a few seconds, open the lid, then touch and hold both earbuds for about 7 seconds until the indicator lights flash and you hear a sound indicating the reset has started. After resetting, you will need to pair the earbuds with your device again through Bluetooth. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your experience is important to us, and we appreciate you bringing these matters to our attention. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Thank you for sharing your experience with the Galaxy Buds3 Pro, Michale. The Buds3 Pro lets you tune into what’s important. Let Adaptive Noise Control with Galaxy AI work its magic to automatically filter out unwanted conversations, car noise, and more. There are a few steps you can take to enhance the functionality of the touch controls. First, ensure that the touchpads are unlocked in the Galaxy Wearable app, as this can impact their responsiveness. Additionally, ensure you’re wearing the earbuds correctly for optimal touch sensitivity, as a secure fit makes a significant difference. Restarting your earbuds can also help refresh the settings and improve performance. Lastly, keeping your earbuds updated with the latest software in the Galaxy Wearable app will ensure they perform at their best. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience challenges, please reach out to us at Samsung Support so that we can provide further assistance. We’re here to help you maximize your experience with the Galaxy Buds3 Pro! -Kelvin
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