Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,035 Reviews)
Open Ratings Snapshot
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Better but not in all ways
on January 13, 2025
Posted by: Joku Black
from New York
Verified Purchase:Yes
The sound is magnificent and the design is amazing but the pinch controls are annoying and the battery life is shorter than the buds 2.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 14, 2025
Hi Joku! Thank you so much for sharing your thoughts on the Galaxy Buds3 Pro. We’re thrilled that you find the sound quality magnificent and the design amazing. We truly believe these features enhance the listening experience. We noted your frustration with the pinch controls. While they offer a hands-free way to manage your audio, we know that adjusting to new features can take some time. It’s always helpful to customize your settings based on your preference, so we encourage you to explore the options in the Galaxy Wearable app, which can greatly enhance usability. Regarding the battery life, you’re right that the Buds3 Pro offers up to 6 hours of playback on a single charge, with a total of up to 30 hours when paired with the charging case. While this is an upgrade over the Galaxy Buds2, which provides up to 7.5 hours of playtime per charge and 29 hours with the case, we recommend some tips to help maximize your listening time. Keeping the earbuds in their case when not in use and adjusting notification settings can significantly improve battery conservation. Also, be sure to keep your buds and phone up to date with the latest software updates. We’re always looking to enhance the user experience, and your feedback is instrumental in helping us do that. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. Thank you again for reaching out, and we hope you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds3 pro
on January 13, 2025
Posted by: Tropical Breeze
from Connecticut
Expertise:Intermediate
Verified Purchase:Yes
Very good with clear sound, also very loud. Draw back, battery life could be longer.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2025
Thank you for your feedback on the Galaxy Buds3! We're thrilled to see that you’re enjoying the sound quality and volume, as clarity and richness in audio were key features we aimed for to enhance your listening experience. We understand how important battery life is. The Buds3 Pro offers up to 26 hours of playtime per charge, which can be extended to an impressive 30 hours with the fully charged case. To help maximize battery life, consider a couple of adjustments: keep your earbuds in the charging case with the cover closed when not in use, and adjust the notification settings from the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you're using iOS. We’re continuously working to improve our products, and your insights are invaluable in guiding those efforts. If you have any questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Earpiece doesn't seal well, hard to find lost menu
on January 14, 2025
Posted by: Daniel D
from GA
Expertise:Expert
I've been having my Buds 2 Pro for over a year and it's been serving me well. Fitment was great and comfortable. With this new Buds 3 Pro, the right side bud always said it doesn't fit well. And I do hear sound leaking from the earpiece even though I already used the largest earpiece provided. Samsung really need to look into this. Sound quality was better you cannot enjoy it if it doesn't seal.
Another issue is the case and the lost and found part. The case is much more slippery than Buds 2 Pro's case. And while it slipped out of my pocket, I cannot find where the lost and found. When I eventually found it through several menus, it's been days after. And since it did not have the anti theft feature activated as a default after first pairing to my phone, the one who stole it already paired to another device.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
2 out of 5
2
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for sharing your insights about the Galaxy Buds 3 Pro, Daniel. It’s clear that you have some important suggestions, and they’re truly appreciated. In regards the fit, the Buds 3 Pro features an ergonomic design along with various ear tip sizes to help achieve a secure and comfortable fit. If the largest ear tip isn’t providing the proper seal, it might be worth experimenting with the different sizes to find one that works better for you. Achieving that perfect fit is crucial for fully enjoying the enhanced sound quality these earbuds offer. Concerning the case, it’s designed with a new sleek finish, which might feel different compared to the Buds 2 Pro. Recognizing that a more substantial grip could enhance usability is valuable feedback. As for the lost-and-found feature, the Galaxy Wearable app is a handy tool for locating your earbuds. Your feedback is important in helping to enhance the overall experience, and it’s wonderful to hear from users who care about the product. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Doesn't fit ears
on January 14, 2025
Posted by: JoseG
This earbubs are pretty uncomfortable. They don't fit my ear because the new design is too big. I prefer the previous earbubs. Don't waste your money!
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Jose. We understand that comfort is crucial for an enjoyable listening experience, and we appreciate your perspective on the fit. The Galaxy Buds3 Pro comes with different-sized ear tips, so it is essential to ensure you have the right size for your ears. A proper fit without any gaps helps avoid sound leaks and ensures optimal audio quality. If you need guidance on changing the tips, please check out our guide for the Buds3 Pro tips. Once you have the right tips, make sure the directional marks on the earbuds align properly. Insert the R bud into your right ear and the L bud into your left ear, both facing you. You can angle the earbuds slightly so the microphone points toward your mouth and adjust them by rotating them until the fit feels comfortable. Additionally, we encourage you to run an earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. We are committed to delivering high-quality audio performance, and your satisfaction is important to us. If you have any more questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Sound
on January 14, 2025
Posted by: Zee Cost
Verified Purchase:Yes
The sound is perfect. Love the gray color and style of the case. They kind of hurt after wearing for a while but they still deserve 5 stars.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Worst product ever!!!!
on January 15, 2025
Posted by: Beeee
Expertise:Expert
It's the worst product Samsung has ever made. The buds keep falling from my ears, and I switch all the tips for adaptation. This product is not an actual noise canceler. The sound is horrible, even if I go to the settings to adjust it, and it hurts my ears. I want my buds back.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 16, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Beeee. We hate to see that you haven’t had the best experience with the fit and sound quality of your buds, but we're here to help. We understand that a secure fit is essential for enjoying your music. The Galaxy Buds3 Pro comes with multiple ear tip sizes to help ensure a snug fit for everyone. If you haven’t tried it yet, we suggest using the Galaxy Buds Fit Test in the Galaxy Wearable app to find the best tips for your ears. Regarding noise cancellation, we take pride in our Active Noise Cancellation feature. If you’re not feeling the benefits, please ensure that this feature is enabled in the app and that the ear tips are forming a proper seal. This can really enhance your listening experience. Additionally, we offer extensive sound customization options. You can explore the equalizer settings in the app to adjust the sound profile to your preferences. If you would like further assistance, you can reach out to us at Samsung Support. Your enjoyment is our priority, and we’re here to help you get the most out of your Galaxy Buds3 Pro. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
One is always dead
on January 15, 2025
Posted by: Chis
Terrible charging system. Only one will charge and they never. Will never by again. Wish I still had me beats
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Chris. We truly appreciate your feedback, as it helps us make changes and improvements. The Buds3 Pro features a new design aimed at enhancing comfort during extended use. Additionally, they are equipped with improved hardware to deliver high-resolution audio, offering a superior listening experience. The Galaxy Buds3 Pro features a high-quality charging system with the buds case. If one of your earbuds isn’t charging, please check that the charging case is clean and free of debris obstructing the charging contacts. You can find additional troubleshooting options in the link provided. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Love the design but poor fit
on January 15, 2025
Posted by: Buds
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Don't fit well in my ear and I've tried all 3 sizes of the ear plugs. Want to hopefully back to my Bud 2's
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro. The Buds3 Pro utilizes Galaxy AI for features like Live Translate, which enables real-time translation during conversations. We understand your concerns regarding the fit, especially since you've tried all three sizes of ear tips. It's crucial for earbuds to feel comfortable, and we want you to have the best experience possible. Have you had a chance to run the Fit Test? This feature helps ensure you achieve the right seal for optimal sound quality and active noise cancellation. You can find the Fit Test in the Galaxy Wearable app, and it only takes a moment to complete. The Buds3 Pro is designed with a customizable ergonomic fit that enhances comfort, so we hope this helps you find a better fit. We appreciate your feedback and are confident that you'll enjoy the immersive sound experience and adaptive features once you have the fit just right. If you have any further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
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