Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,035 Reviews)
Open Ratings Snapshot
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
4 out of 5
4
Great sound a little big
on January 6, 2025
Posted by: EClC
from Keene new Hampshire
Expertise:Intermediate
Verified Purchase:Yes
Great sound the bud 2 pros were alot more low profile which was a plus doing yard work with them on and you brush past a bush they pop out
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 7, 2025
Thanks for sharing your thoughts on the Galaxy Buds3 Pro, Ecic! We're glad to hear you appreciate the sound quality. The Buds3 Pro features 24-bit audio and enhanced Active Noise Cancellation, providing an immersive listening experience. We understand that comfort is key, especially when using them for tasks like yard work. The Buds3 Pro is designed with a streamlined fit, making them more low-profile and comfortable for extended use. They also come with ear tips in various sizes to ensure you find the best fit for your ears. If you’re experiencing issues with them popping out, we recommend trying the different ear tip sizes included in the box to get that perfect fit. Additionally, ensure the earbuds are securely seated in your ears for the best stability. You can also run a fit test using the Galaxy Wearable app. The IP57 water resistance rating is a significant advantage for outdoor activities. However, to maintain that protection, it's vital to ensure that the earbuds are clean and free from any debris that could interfere with the fit. Thank you again for your feedback! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not the best
on January 7, 2025
Posted by: Elodubz
from Orange county, CA
Expertise:Expert
I traded my Galaxy buds2 pro for these and honestly, I low key regret it. The touch features suck and are almost impossible to get to work and just the functionality of the buds3 pro are a downgrade from the buds2 pros. I wish I could go back to my 2's ☹️
I will say that the sound is nice as well as the noise cancelling. But I hate that when I take out one earbud the noise cancelling turns off which is really annoying to me. I work at a dog groomer and work with loud dryers, so sometimes I need to pull a bud out to hear someone but hate when the noise cancelling turns off and I have the dryer blasting in my plugged in ear.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
3 out of 5
3
Design
4 out of 5
4
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your experience with the Galaxy Buds 3 Pro, Elodubz. We really appreciate your feedback, as it helps us improve our products and your overall experience. It’s great to see that you enjoy the sound quality and noise cancellation features. If you’re finding the touch controls a bit challenging, we recommend exploring the settings in the Galaxy Wearable app. You can adjust the commands of the touch controls to better meet your preferences, making it easier to use them seamlessly throughout your day. As for the transition from the Buds 2 Pro, we understand it can be an adjustment! The Galaxy Buds 3 Pro comes with advanced features, like 24-bit audio and improved noise cancellation, that enhance your listening experience. Take a moment to explore the customizable settings available in the app, which can help you get the most out of your new earbuds. We understand that the noise cancellation turning off when you remove an earbud can be a bit unexpected. This feature is designed to help you stay aware of your surroundings. You might find it helpful to enable the “Ambient Sound” mode in the Galaxy Wearable app, allowing you to control the level of outside noise while still enjoying your music. If you have any further questions or need assistance, please be sure to reach out to us at Samsung Support. Thank you for being part of the Samsung family! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound
on January 7, 2025
Posted by: Marquel
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The sound quality is great in these earbuds. The fit is good once you find the right tips for your ears.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The way to the future is only thru Samsung elect.
on January 7, 2025
Posted by: Sugar butt
The the help ive recieved has been excellent the and will always shop with Samsung electronics....thank Samsung electronics co.
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Inconsistent
on January 7, 2025
Posted by: Jake
from New York
Expertise:Intermediate
I purchased these a few montsh ago and since day one the right earbud will not charge 80% of the time. I also hate the sound canceling mode, if there's any wind or loud banging or popping noises in the world the headphones make horrible noises inside my ear. Or if any hair or a hood on a hoodie touches the headphone it makes scratching noises inside the ear. The sound canceling is only good if you are already in a quiet environment. I used to have the samsung galaxy buds 2 pros and I never had these issues. It's a shame because I want to like them so bad but I regret buying these.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jake. We're glad to hear your thoughts as we always strive to enhance our users' experiences. In regards to the right earbud not charging, ensuring it is seated correctly in the charging case can make a difference. Also, check for any debris on the charging contacts. A gentle wipe with a soft, dry cloth can help maintain a good connection. If you’d like to refresh your earbuds, you can reset them by placing the earbuds back in the case and pressing and holding the touchpads for seven seconds until the indicator light flashes. Regarding the noise-canceling feature, it’s designed to minimize ambient sounds, but it may perform differently in various environments. We suggest trying different ear tips to achieve a better seal, which can enhance performance. Also, for the best listening experience, keep your earbuds updated through the Galaxy Wearable app, where you can find the latest enhancements. We truly appreciate your feedback and hope these tips improve your experience with the Galaxy Buds3 Pro. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can look into what needs to be done to resolve this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great
on January 7, 2025
Posted by: Yasmin
Expertise:Expert
I bought perfect upgrade form buds 2 way better 😌
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Ear Buds
on January 8, 2025
Posted by: Kyle
Verified Purchase:Yes
Awesome fit, finish, & quality. Much higher quality than other completing brands. Very much enjoy their ability to clearly mix in natural noises around with personal music playing.
Response from Samsung USBy R&R Team, May 30, 2025
It's great to hear from you, Kyle. Thank you for sharing your wonderful feedback on the Galaxy Buds3 Pro! It’s great to know you appreciate the superior fit and quality, as well as the seamless blending of natural sounds with your favorite music. Our goal is to enhance your listening experience, and it’s rewarding to see we’re meeting that expectation. If you have any questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
They are not perfect for me
on January 8, 2025
Posted by: Br Rod
Verified Purchase:Yes
They have an unstable connection, one of the two disconnects. Sometimes I open the Galaxy Buds box and the Bluetooth does not connect.
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Rod! We truly appreciate your feedback as we continue to make improvements. Redesigned for superior sound quality, the Galaxy Buds3 Pro provides a comfortable fit for an immersive listening experience. With Adaptive Active Noise Cancellation powered by Galaxy AI, you can fully immerse yourself in your audio while still being aware of your surroundings. If you're facing an unstable connection, we suggest trying a few steps to optimize your Bluetooth experience. First, consider resetting your Galaxy Buds3 Pro by placing them in the charging case and holding the touchpads on both earbuds for about 7 seconds until the indicator light flashes. This can help refresh the connection. Also, make sure that your smartphone or tablet is updated with the latest software, as this can greatly enhance performance. It’s a good idea to remove the Galaxy Buds3 Pro from your Bluetooth settings and re-pair them by simply opening the case. Lastly, keep in mind that using your Buds in an area with several Bluetooth devices might affect connectivity, so a different environment could be beneficial. We hope these tips help elevate your listening experience, and if you have any more questions, feel free to reach out to us at Samsung Support. Your satisfaction is very important to us! -Kelvin
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Written by a customer while visiting Samsung US
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