Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,035 Reviews)
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Dian
from Dayton, Ohio
Verified Purchase:Yes
Best earbuds yet! The noise cancelation is amazing! I like the fact that I can control which settings I want to use for them. The sound for videos and music is excellent! I can hear every detail coming from the earbuds. Samsung has definitely out did themselves with these. I have yet to find any cons with these since I only had them for less than a month. I would definitely recommend them to family and friends.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not so great
on January 5, 2025
Posted by: Lusalo
from San diego, ca
Expertise:Expert
I bought this 2 months ago to replace my buds pro 2. These new ones have been absolutely horrific. They don't stay on and constantly keep falling off no matter what. Would not recommend!
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, January 6, 2025
We appreciate you taking the time to share your honest feedback on the Galaxy Buds3 Pro, Lusalo. The Buds3 Pro features a canal-type design that incorporates an enhanced two-way speaker and an immersive dual amplifier. The battery capacity is 53 mAh, and they have an IP57 water resistance rating, making them durable. In terms of sound accessibility, the Buds3 Pro includes Active Noise Canceling, Adaptive Sound, Ambient Sound, and 360 Audio options. Additionally, they come with real-time AI features such as a translation interpreter and quick voice memo functionality. We hate to see that you’re having trouble with them not staying in place. To improve the fit, the Galaxy Buds3 Pro come with different-sized ear tips. First, make sure you have the right size tips for your ears; they should fit snugly without any gaps. This helps prevent sound leaks and ensures optimal audio quality. If you need instructions on changing the tips, please refer to our guide for the Buds3 Pro tips. Once you have the correct tips, check the bottom of the earbuds for directional marks (an "L" for left and an "R" for right). Insert the R bud into your right ear with the "R" facing you, and insert the L bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom points toward your mouth rather than straight down. Finally, you can adjust the fit by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We appreciate your feedback and hope these tips help you have a better experience with your earbuds! If you have any further questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Dennis
from San Antonio, Texas
Expertise:Expert
Verified Purchase:Yes
I was hesitate to purchase but very happy that I did. The quality and worksmenship is excellent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rell
from California
Expertise:Expert
Verified Purchase:Yes
I was using these inside the Casio, the person I was on the phone with couldn’t tell that I was in the casino . These are perfect!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jerry Place
Verified Purchase:Yes
Sound quality is great, but have problems keeping buds in my ears. Got some non-Samsung collars, and they work better than the ones that came with the buds, but I still worry about losing my very expensive ear buds.
I would recommend this to a friend!
Design
1
Response from Samsung USBy R&R Team, January 6, 2025
Hi Jerry! Thank you for sharing your thoughts on the Galaxy Buds3 Pro. We're thrilled to hear that you find the sound quality excellent! We understand that keeping the earbuds securely in your ears is important, and we want to help address that concern. The Galaxy Buds3 Pro features an adaptive fit design, and we recommend trying out the different sizes of ear tips included in the box to find the best fit for your ears. A secure fit can enhance your overall experience and help prevent the buds from falling out. If you're using non-Samsung collars that help get a better fit for you, we encourage you to continue using them. We also suggest exploring the unique features of the Galaxy Buds3 Pro, which include Active Noise Cancellation and improved sound quality. To further ensure your earbuds stay in place during movement, try adjusting the position of the buds in your ears or experimenting with different ear tip sizes. A good fit can significantly reduce any concerns about losing them. Make sure to check the bottom of the earbuds for directional marks. You should see an "L" for the left bud and an "R" for the right bud. Insert the right bud (R) into your right ear with the "R" facing you and the left bud (L) into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone on the bottom is pointing towards your mouth rather than straight down. You can adjust the buds by rotating them forward and backward until the fit feels just right. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope that this information helps you get a better fit. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Awilda
from New Jersey
Expertise:Expert
Verified Purchase:Yes
Love the design and color. Very comfortable to wear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not so great features
on January 5, 2025
Posted by: Tolu
Expertise:Intermediate
I bought these 3 months ago and some of the features don't work the way I would like them too. The headphones don't stay in your ears, they tend to slip easily. The buttons on the side don't work very well and the noise cancelling is not very good.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Tolu. The Buds3 Pro offers various sound accessibility options, including Active Noise Canceling, Adaptive Sound, Ambient Sound, and 360 Audio. They also feature real-time AI capabilities, such as a translation interpreter and quick voice memos. The blade controls allow users to execute touch, swipe, and pinch motions, providing an intuitive user experience. The Galaxy Wearable app also includes a control bar at the top that enables users to activate or deactivate ambient sound, adaptive sound, or active noise Cancelling. The blade also indicates the status of the Buds3 Pro, showing when they are pairing, listening, or locating other devices. We hate to hear that they haven't met your expectations in certain areas. Regarding the fit, we recommend trying the different ear tips included with the Buds3 Pro to find the perfect seal for your ears. Finding the right size can significantly enhance comfort and ensure a secure fit, which is essential for optimal sound quality and effective noise cancellation. As for the pinch controls, please ensure the buds are updated to the latest firmware through the Galaxy Wearable app. Sometimes, a simple update can improve the responsiveness of the controls. Additionally, you may want to check the settings in the app to customize the functionality according to your preferences. With regard to the noise-canceling feature, the Buds3 Pro is equipped with advanced Active Noise Cancelling technology that can reduce unwanted ambient sounds. Please ensure that this feature is fully activated, and consider adjusting the ambient sound settings in the Galaxy Wearable app for the best experience. We truly appreciate your feedback, as it is vital for us to improve our products. If you have any further questions or concerns, please feel free to reach out to us at Samsung Support. We're here to help! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Not included Replacement Earbud Tips.
It's sad. Average quantity of sounds
It's sad. Average quantity of sounds
Response from Samsung USBy R&R Team, January 6, 2025
Thank you for taking the time to share your feedback about the Galaxy Buds3 Pro, Ruslan. We understand that the absence of replacement earbud tips can be disappointing, especially when you're looking for the perfect fit for optimal sound quality. Our goal is to provide you with a premium audio experience featuring Adaptive Sound and Active Noise Cancelling, and we want to ensure you're getting the most out of your earbuds. If you're experiencing average sound quality, we recommend checking if your earbuds are updated to the latest firmware via the Galaxy Wearable app, adjusting the equalizer settings to suit your preferences, and ensuring they are properly charged and free of debris. We’d also be happy to help you with replacement tips. Please reach out to us at Samsung Support so we can look into this and address any other concerns you may have. Your satisfaction is important to us, and we want your experience with the Galaxy Buds3 Pro to be exceptional! -Kelvin
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Written by a customer while visiting Samsung US