Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,035 Reviews)
Open Ratings Snapshot
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Other person can not hear me sometimes
on January 3, 2025
Posted by: Nestor
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
Sometimes during calls the other person can not hear me so i have to disconnect and reconnect the earbuds
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 4, 2025
Thanks for reaching out to share your feedback on the Galaxy Buds3 Pro, Nestor. The Galaxy Buds3 Pro is designed to provide an immersive sound experience with intelligent Active Noise Cancellation, allowing you to enjoy your music or calls without distractions. Plus, with their comfortable fit and long-lasting battery life, you can enjoy your listening experience all day long. We hate to see that you've had some challenges with your call sound quality. Check out the link attached for options to help troubleshoot this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this continues to be your experience, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds3 Pro
on January 3, 2025
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great sounding and comfortable earbuds. My number 1 choice.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for your feedback on the Galaxy Buds3 Pro, Ras! It's great to see that you find them comfortable and that they’re your top choice. The sound quality you’re enjoying is truly something special. With our first-ever Dual Amplifier system, which features independently controlled woofers and tweeters, the Buds3 Pro delivers a rich, immersive audio experience that adjusts to the nuances of every genre. This means you can enjoy deep bass and crystal-clear highs, making your favorite tracks come alive in ways you've never experienced before. We're glad the comfort of the earbuds is a highlight for you. We've worked hard to create a design that not only fits snugly but also feels great during extended use. For any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not happy !!
on January 3, 2025
Posted by: Yogs
Verified Purchase:Yes
Voice quality compared Bud2 pro was not good. Material quality was also not that great. Lights were unnecessary.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Yogs. The Buds3 Pro features advanced noise cancellation and high-quality microphones that enhance call clarity. It includes three high signal-to-noise ratio (SNR) microphones along with a Voice Processing Unit (VPU) that utilizes Deep Neural Networks (DNN) and personalized beamforming. In terms of audio output, it has a two-way woofer and a tweeter. If you are encountering any challenges with the voice quality, we recommend checking out the link attached for options to help troubleshoot. As for the lights, they’re included to make pairing and charging status more intuitive. We value your feedback and are here to help ensure you have the best possible experience with your Galaxy Buds3 Pro. For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/#no-or-low-volume-during-calls-or-one-bud-disconnects
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Doesn't fit
on January 3, 2025
Posted by: Jerffy p
Verified Purchase:Yes
They don't fit with any of the tips. So annoying..
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for taking the time to share your thoughts on the Galaxy Buds3 Pro, Jerffy! We appreciate your feedback and want to ensure you have the best experience with our products. We understand that finding the perfect fit is essential for enjoying your audio experience. The Galaxy Buds3 Pro comes with three different size ear tips to provide a customizable fit, ensuring comfort during prolonged use. We recommend trying all the available sizes to see which one suits you best, as a secure fit can significantly enhance sound quality and noise cancellation. Since you've already done so, we recommend running a fit test using the Galaxy Wearable app. Regarding audio quality, the Galaxy Buds3 Pro is designed with cutting-edge technology, including 24-bit high-resolution audio and enhanced bass, allowing you to enjoy rich and immersive sound. If you haven’t yet, please try activating the Equalizer in the Galaxy Wearable app to personalize your sound profile to your liking. If you have any questions or concerns, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Disappointed
on January 3, 2025
Posted by: Alexsa
from North Carolina
Expertise:Expert
Verified Purchase:Yes
Not happy with these ear buds. I use them at work and when i an listening to something on my phone while wearing these they cut out. Not sure what is causing it to do that. They hurt my ears of I wear then for like an hour or so.
No, I would not recommend this to a friend.
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your honest feedback on the Galaxy Buds3 Pro, Alexsa. We hate to see that your listening experience hasn't been as enjoyable as it should be. The Buds3 Pro features a 2-way speaker and supports ultra high-quality audio with 24-bit and 96kHz resolution. Additionally, it includes active noise cancellation and adaptive noise control to enhance your listening experience. If you have any more concerns or suggestions, please don't hesitate to reach out. To enhance connectivity, we recommend ensuring that your earbuds are updated to the latest firmware. Regular updates can improve performance and stability. If you haven't already, consider resetting the earbuds, as this can help restore their functionality and performance. For comfort, we understand that fit can vary from person to person. We encourage you to explore the different sizes of ear tips included with your buds. Finding the right fit can significantly enhance your listening experience and help with prolonged use. We truly value your feedback, as it helps us continue to make enhancements. If you have further questions or need assistance, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love em
on January 3, 2025
Posted by: Dave
from Erie, pa
Expertise:Intermediate
Verified Purchase:Yes
Great buds, sound is amazing, fit is perfect, durable materials
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
It's great to hear from you, Dave. Thank you for your feedback on the Galaxy Buds3 Pro! It's wonderful to see that you appreciate the exceptional sound quality they provide. We’re also pleased to know that the fit is perfect for you. The Buds3 Pro are created for both comfort and security, whether you're working out or simply enjoying your favorite music. The durable materials we use ensure they can withstand everyday use. Your satisfaction is incredibly important to us, and we hope you continue to enjoy your listening experience! If you ever have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't buy Buds 3 Pro instead buy Buds 2 Pro
on January 3, 2025
Posted by: Unhappy Scott
from Chicago, Ill
Expertise:Expert
Verified Purchase:Yes
Issue #1 Fit: I liked the idea of the stems, but buds do not fit properly. Additional tips provided do not address the fit problem and they are almost impossible to change without ripping them. Sound quality is on par with the Buds 2 Pro, but lacks noise cancelation due to fit issues.
Issue #2 Bug: Each time I put them in my ear and adjust I hear a loud sound (like feedback) in my right ear. Samsung support is clueless and not understanding of the issue. This was a problem reported during the initial launch and apparently they do not have the ability to address the issue
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
3 out of 5
3
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Scott. We truly appreciate your feedback and want to ensure you have the best experience possible. We're glad to hear you liked the concept of the stems, and for an optimal fit, we recommend trying the different ear tip sizes provided. Finding the right size can significantly enhance sound quality and comfort, while also improving noise cancellation. We understand that hearing a loud feedback sound in your right ear can be quite frustrating. To address this, you might want to try resetting your Galaxy Buds3 Pro. Simply place the buds in their charging case with the lid open, then press and hold the touch sensors on both earbuds for about 7 seconds until you see the LED indicator blink. This reset can often resolve sound-related concerns. Additionally, please check the Galaxy Wearable app for any software updates, as keeping your earbuds up to date can enhance their performance. We are here to support you, and if you have any further questions or need assistance, please reach out to us at Samsung Support. Thank you for being a valued member of the Samsung community!
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good, but expected better
on January 3, 2025
Posted by: AM144
Verified Purchase:Yes
Sound quality is good. Fit is ok. Unfortunately, they (right earbud) does not always charge completely.
Response from Samsung USBy R&R Team, January 4, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro! We’re thrilled that you appreciate the sound quality and find the fit acceptable. Galaxy Buds3 Pro provides up to 26 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To enhance your experience, consider trying a few steps that might improve the charging performance of the right earbud. First, check the charging case for any debris that might affect connectivity. You can also reset the earbuds through the Galaxy Wearable app, which can refresh their performance. Additionally, updating to the latest firmware ensures that you have all the newest features. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If these suggestions don't provide the improvement you're looking for, please feel free to reach out to us at Samsung Support so that we can assist you further. Thank you for choosing the Galaxy Buds3 Pro, and we hope you continue to enjoy your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
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