Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,035 Reviews)
Open Ratings Snapshot
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
Not to happy
on January 2, 2025
Posted by: Jose
Verified Purchase:Yes
Not what I expected, I like them, like sound but I don't like the way they fit in my ears
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for your feedback on the Galaxy Buds3 Pro, Jose! We’re glad to hear you enjoy the sound quality, as they are designed to deliver a rich and immersive audio experience. Regarding the fit, it's important for the Galaxy Buds3 Pro to fit securely for optimal performance and comfort. We recommend trying out the different ear tip sizes included in the box to find the perfect fit for your ears. Properly fitting buds can enhance both comfort and sound quality, helping you enjoy your music to the fullest. Additionally, ensuring that the earbuds are positioned correctly can make a big difference. When placing them in your ears, try tilting them slightly forward and ensuring they click into place. If you need any tips on how to adjust them for the best fit, be sure to check the guidelines on the link attached. We appreciate your insights and hope you continue to enjoy your Galaxy Buds3 Pro! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great buds
on January 2, 2025
Posted by: Mark B
from Stillwater oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Awesome sound and very comfortable to wear long periods of time
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thanks for taking the time to share your feedback on the Galaxy Buds3 Pro, Mark. We love to see that you're enjoying the awesome sound quality and comfortability of these buds. They are designed for long-lasting comfort with an improved shape that provides our best fit ever. The outstanding sound quality you mentioned is thanks to high-resolution 24-bit/96kHz audio, which allows you to hear all the intricate details of the music just as it was intended. If you ever have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Could be better but quality is good
on January 2, 2025
Posted by: J MACK
Expertise:Intermediate
Verified Purchase:Yes
Good quality but not as good as thr buds2. But looks great. These dont fit in my ear as good as the previous buds. No touch feature. Must push a button to do certain features vs tapping like the older models.
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, J Mack! We’re glad you appreciate the design, but we understand that fit is important to your overall experience. To enhance your experience, we recommend trying the different ear tips that come with the Buds3 Pro. Ensuring a snug fit is key to optimizing sound quality and noise cancellation. Check out the link attached for instructions on how to get a better fit. Regarding the touch features, we designed the Buds3 Pro with an intuitive touch interface, but we appreciate your feedback about the button pinch method. We truly value your insights as they help us improve. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Fit is lousy
on January 2, 2025
Posted by: Todd W
Verified Purchase:Yes
The audio is fine, but the fit is lousy. Changing the tip size didn't help due to the angle of the main body versus the leg. It's constantly falling out and I wish I could return them.
Response from Samsung USBy R&R Team, January 3, 2025
We appreciate you taking the time to share your feedback on the Galaxy Buds3 Pro, Todd. We're glad to hear that you appreciate the audio quality. Designed with an ergonomic shape for a comfortable fit, the Galaxy Buds3 Pro may still present challenges in finding the perfect fit for everyone. It’s essential to use the correct size ear tips, as a snug fit without gaps is necessary to prevent sound leaks and ensure optimal audio quality. If you need instructions on changing the tips, please refer to our guide in the link attached. Once you have the right tips attached, check the earbuds for directional markings (“L” for left and “R” for right), and insert them accordingly with the letters facing you. Angle them so that the microphone points toward your mouth, and adjust the fit by rotating the earbuds until they feel comfortable. Additionally, you can use the Galaxy Wearable app to run an earbud fit test. Your comfort is our priority, and we strive to deliver the best listening experience possible. If you have any questions, please reach out to us at Samsung Support for assistance. We truly appreciate your feedback! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003496/
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Would not buy again
on January 2, 2025
Posted by: AaAA
from Los Angeles
Expertise:Expert
Verified Purchase:Yes
Pro:
Sound quality
Con:
Fit. They fit weird and don't fit well in the ear canal like my previous Samsung ear bugs. I also get complaints from people with whom I talking on calls that I sound muffled. I find myself removing my earbuds on half of my calls so they can hear me.
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your feedback on the Galaxy Buds3 Pro! We’re glad to see that you appreciate the sound quality. The Buds3 Pro features Ultra High-Quality Audio (24bit / 96kHz) along with a refreshed look. Designed for true audio lovers, these earbuds offer a comfortable new shape and improved hardware, delivering the high-resolution audio experience your ears have been craving. Regarding your concerns about fit and muffled audio, ensure your earbuds are positioned correctly for the best experience. If you’re experiencing low volume or poor sound quality in one or both of your Galaxy Buds, there could be a couple of reasons for this. It’s possible that the earbuds might have accumulated dust or debris, or you may even be wearing them incorrectly. Check out the link attached for options to help troubleshoot this. The Buds3 Pro come with different sized ear tips, so it’s essential to use the right size for your ears. A proper fit will help prevent sound leaks and ensure optimal audio performance. To achieve that ideal fit, please check the bottom of the earbuds for the directional marks: you'll see an 'L' and an 'R.' Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L facing you. Remember to angle the earbuds slightly so that the microphone points toward your mouth rather than straight down. You can adjust them by rotating them forward and backward until they feel just right. Additionally, we recommend running an earbud fit test in the Galaxy Wearable app to confirm you have the proper fit. We hope this helps improve your experience with your Galaxy Buds3 Pro! For any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Individual ear bud charging issues
on January 2, 2025
Posted by: FarmerK
from Alger, Ohio
Expertise:Expert
Verified Purchase:Yes
That are comfortable but having issues where my left ear bud does not want to charge in the case. Overall a good experience but charging issues brings the star eating down.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
5 out of 5
5
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 3, 2025
Thank you for sharing your thoughts about the Galaxy Buds3 Pro, FarmerK! We’re glad to see that you find them comfortable. The Buds3 Pro is designed to provide an immersive sound experience. It provides up to 26 hours of playtime per charge, which can be extended to up to 30 hours with a fully charged case. We hate to learn that you are having difficulties charging the left earbud. We recommend checking the charging case for any debris affecting connectivity and ensuring that the earbuds are seated correctly. Check out the link attached for additional options to help troubleshoot if needed. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Your satisfaction is important to us, and we appreciate your feedback, as it helps us improve our products. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Phone Call Quality is Good
on January 2, 2025
Posted by: Anonymous
from Manassas, Virginia
Verified Purchase:Yes
After one month of use maybe once or twice during phone calls the connection of the ear buds was switched back to the phone audio. Other than that the sound quality works well on busy roads while I ride my bike in windy weather.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 6, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Bogdan! We're thrilled to see that you're enjoying the sound quality, especially during your bike rides on busy roads and in windy weather. If you notice the earbuds occasionally switching back to your phone audio during calls, we suggest making sure that your earbuds are updated with the latest firmware. You can do this through the Galaxy Wearable app. Just open the app, tap on "Earbuds settings," and select "Earbuds software update" to check for any updates. This can enhance your overall experience. Additionally, if you're looking for a quick reset, you can place the earbuds in the charging case, open the lid, and touch and hold the touchpads on both earbuds for about 7 seconds until you see a flash of light. This can refresh the connection and improve performance. We appreciate your feedback, and it helps us continue to enhance our products. If you have any more questions or need further assistance, feel free to reach out to us at Samsung Support. We hope that you continue to enjoy your Galaxy Buds3 Pro! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Bud 3 pro
on January 2, 2025
Posted by: Neff
Verified Purchase:Yes
Sound amazing
Stay in the ear poor for me it falls out
I would recommend this to a friend!
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 3, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Neff! We’re thrilled to see that you love the sound quality! We designed the Buds3 Pro to deliver exceptional audio performance, providing a truly immersive listening experience. We understand that getting the right fit is just as important as sound quality. That's why we offer a variety of ear tips to ensure a comfortable and secure fit for every user. The Galaxy Buds3 Pro come with different-sized ear tips, so the first thing you should do is make sure you have the correct size for your ears. It's important for the tips to fit snugly without any gaps between your ear and the ear tip, as this helps prevent sound leaks and ensures optimal audio performance. Once you have the correct tips on your earbuds, check the bottom for directional marks indicating "L" for the left bud and "R" for the right bud. Insert the R bud into your right ear with the "R" facing you and the L bud into your left ear with the "L" facing you. Angle the microphone on the bottom of the earbuds slightly towards your mouth rather than pointing straight down, and adjust the fit by rotating the buds forward or backward until they feel comfortable. Additionally, you can run an earbud fit test using the Galaxy Wearable app to ensure that you have the proper fit. Your feedback is invaluable as we strive to ensure our customers have the best possible experience with our products. If you have any more insights or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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