Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(13,968 Reviews)
Rating breakdown 13,968 reviews
5 Stars
9,555
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product.
(
3,499 out of
4,520)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Best sound for earbuds
on September 20, 2025
Posted by: Rejoinsmoi
[This review was collected as part of a promotion.] After months of use, I now find that it's the best sound quality with these two speakers, we have very good bass and a clear voice, and the Samsung integration is just perfect with all the ecosystem, even if there may be small problems on the smart switch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not for an active person.
on September 21, 2025
Posted by: Tath
from Tampa, FL
Expertise:Intermediate
2 is about the best I can offer these. If you plan to do any fitness activities, especially outdoors, these are not the headset to choose. 1, the ANC doesn't know how to filter out the rush of air as you run or cycle outside. So you hear that constant whooshing sound the entire time. 2, why would you make a headset I can't charge of they are sweaty? When I get done with a workout, where am I supposed to put them? You can't put them in the case because you'll keep getting an error that you have to dry them off and that they won't charge. Am I just supposed to leave them loose in a bag somewhere? Just silly. The touch to pause and play is constantly be activated as I have to adjust the headset during rigorous activity, so that's annoying too. Honestly, this might be good travelling due to battery, and probably great for an office setting. However a waste pfoney for active individuals. I'll go back to my cheaper, better pair now.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R, October 22, 2025
Hey there Tath,
Thank you for taking the time to reach out and share your perspective on your Galaxy Buds Pro3. Our goal is to provide optimal sound detection for active lifestyles. We understand that ANC can vary in certain conditions; however, our desire is for seamless listening, and we are constantly improving at detecting sounds and providing a quality audio experience. In general, we want to keep your earbuds safe and in good condition for a long time, which is why you may receive alerts about moisture in conjunction with your earbuds. Keeping them fresh and dry helps with charging connections and limits defects. Yes, the earbuds are water-resistant; however, moisture can limit long-term use. Please see the article linked below on features on your buds and how to get the very best out of your Galaxy Buds3 Pro. Thank you for your feedback. We appreciate you choosing Samsung, and we are dedicated to providing you with the best audio experience.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Keep your Galaxy phone clean
https://www.samsung.com/us/support/answer/ANS10003416/
-Ty
Samsung Support
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Thank you for taking the time to reach out and share your perspective on your Galaxy Buds Pro3. Our goal is to provide optimal sound detection for active lifestyles. We understand that ANC can vary in certain conditions; however, our desire is for seamless listening, and we are constantly improving at detecting sounds and providing a quality audio experience. In general, we want to keep your earbuds safe and in good condition for a long time, which is why you may receive alerts about moisture in conjunction with your earbuds. Keeping them fresh and dry helps with charging connections and limits defects. Yes, the earbuds are water-resistant; however, moisture can limit long-term use. Please see the article linked below on features on your buds and how to get the very best out of your Galaxy Buds3 Pro. Thank you for your feedback. We appreciate you choosing Samsung, and we are dedicated to providing you with the best audio experience.
How to clean your Samsung Galaxy earbuds
https://www.samsung.com/us/support/answer/ANS10001320/
Keep your Galaxy phone clean
https://www.samsung.com/us/support/answer/ANS10003416/
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Whoa, the new Buds3 Pro
on September 21, 2025
Posted by: RavidlasekaJ
[This review was collected as part of a promotion.] As a devoted user of galaxy buds three pro, I find myself frequently relying on their capabilities throughout my day. My mornings often start with these earbuds, providing a seamless transition into my favorite music or podcasts. The active noise cancellation is a game-changer, allowing me to focus during busy commutes or in bustling environments. I habitually utilize the touch controls to manage playback and answer calls with effortless ease. The comfort of the design makes them perfect for extended wear, whether I'm working or relaxing. I'm always excited to see how G
Galaxy AI could improve my user experience. I greatly appreciate the long battery life, which keeps me connected all day long. These earbuds have truly become an indispensable part of my daily routine.
Galaxy AI could improve my user experience. I greatly appreciate the long battery life, which keeps me connected all day long. These earbuds have truly become an indispensable part of my daily routine.
Value
4
Written by a customer while visiting Samsung US
Posted by: Brenner
Verified Purchase:Yes
Im new at the whole using ear buds. But the issue i keep running into is them falling out. I just bought them and there are already damages from falling. Other than that I enjoy them.
Written by a customer while visiting Samsung US
Customer Rating
4
Great features but falls off my ears
on September 22, 2025
Posted by: MusicMama
[This review was collected as part of a promotion.] The Samsung Galaxy buds 3 pro is overall good and has big upgrade features compared to the previous models. The sound quality is superb, the light function is very helpful when I am looking for my buds in the dark like inside my bag, in my drawer at night when lights are off, it makes it easy to find. The features where the volume lowers down when someone is talking to you or if it senses noise around you also helps because I love listening to music while doing chores while my baby sleeps, but I'm not scared to miss it if the baby cries because my earbuds is too smart to let me know.
The only thing I don't like about it, is it falls off my eats pretty easily. This is where my Buds 2 Jellybean is better. If I am doing activities where I move a lot and get sweaty, the jellybean stays on. It could be the shape of my ears or it's just the way the buds are.
But overall, I like it. The sound quality especially. The appearance is also different from other brands which made it stand out. If they make these in those jellybeans and has the light feature too, it would be perfect for me.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Buds 3 review
on September 22, 2025
Posted by: Bcm7322
[This review was collected as part of a promotion.] The new buds are great for all my needs. They fit well and the sound is top level. Very happy with the upgrade.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its okay
on September 24, 2025
Posted by: Bobby
from Texas
Expertise:Intermediate
The Galaxy Buds are okay, but I'm having issues with it. Trying to charge for some reason. The left side doesn't charge unless I apply pressure. But the right side has no problem charging
Also, they're a little bit uncomfortable. I'm 100% Samsung all the way
But this product, it could do better.
Also, they're a little bit uncomfortable. I'm 100% Samsung all the way
But this product, it could do better.
Features
4
Performance
5
Design
1
Value
4
Response from Samsung USBy R&R, September 25, 2025
Good day Bobby,
Thank you so much for sharing your thoughts on your Galaxy Buds3 Pro! We love hearing from our wonderful customers about how their devices are working for them, so we really appreciate you taking the time to let us know. If only one of your earbuds isn’t charging, gently clean the charging contacts inside the case and on the earbuds—sometimes dust or wax can build up and prevent charging. If your buds have ear tips or wingtips, make sure they're fitted just right, as incorrect placement can affect charging inside the case. Take a quick look at both the case and the earbuds for any damage. Damaged earbuds won't charge, but the good news is that if only one is damaged, the other can still charge. If you notice any damage, consider getting a new pair. Alternatively, if your USB cable or wall adapter is damaged, a new one might be the solution. For more tips, refer to our online troubleshooting guide, linked below. If you need further assistance, our Samsung Support Team is always ready to help. We're here to help and look forward to making sure everything works perfectly for you. Thanks again for your kind review and for choosing Samsung!
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
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Thank you so much for sharing your thoughts on your Galaxy Buds3 Pro! We love hearing from our wonderful customers about how their devices are working for them, so we really appreciate you taking the time to let us know. If only one of your earbuds isn’t charging, gently clean the charging contacts inside the case and on the earbuds—sometimes dust or wax can build up and prevent charging. If your buds have ear tips or wingtips, make sure they're fitted just right, as incorrect placement can affect charging inside the case. Take a quick look at both the case and the earbuds for any damage. Damaged earbuds won't charge, but the good news is that if only one is damaged, the other can still charge. If you notice any damage, consider getting a new pair. Alternatively, if your USB cable or wall adapter is damaged, a new one might be the solution. For more tips, refer to our online troubleshooting guide, linked below. If you need further assistance, our Samsung Support Team is always ready to help. We're here to help and look forward to making sure everything works perfectly for you. Thanks again for your kind review and for choosing Samsung!
Samsung earbuds do not turn on or charge
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Earbuds Ever!
on September 26, 2025
Posted by: RoguePhury444
[This review was collected as part of a promotion.] I use these ear buds most of the day, everyday and I just love how comfortable they are for starters. The translation function has helped me out tremendously with my volunteer work, in fact, they work so well(dl all versions of whichever language you need translated FYI for a more clean spot on translation) that I've decided to get my passport and make those travel plans that have always been a daydream bc I'm not nervous about being able to communicate! I'm so excited! Oooh also the settings options are great, the noise cancelation options are something I can't live without now lol. Aand, my first week having my buds i dropped one and didn't know it, it was in my lap and when I got out my car it fell onto the sidewalk(luckily). I realized about an hour later after I got back to work that one was missing and the locate my Buds option saved me from having a bad day lol, took me right to them!! So yeah, they're great, I love em and I highly recommend getting them!
Value
5
Written by a customer while visiting Samsung US