Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,035 Reviews)
Open Ratings Snapshot
Rating breakdown 14,035 reviews
5 Stars
9,603
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
1 out of 5
1
Horrible downgrade
on January 2, 2025
Posted by: Luke
I have experienced nothing but issues with these ear buds. My first pair would not charge, so they were replaced through the warranty. Now 2 weeks later, the sound quality in the right pod has become very crackly. Avoid these at all costs.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 2, 2025
Thanks for sharing your candid feedback on the Galaxy Buds3 Pro, Luke. We always look forward to hearing from our customers! The Samsung Galaxy Buds3 Pro are designed with a focus on enhancing the user experience through innovative features. One standout component is the AI Voice Assistant, which allows users to control their audio settings hands-free by issuing simple voice commands such as "next song" or "volume up." This feature enables a seamless interaction with your device, making it easier to enjoy music or take calls without the need to physically reach for your phone. The combination of advanced technology and user-friendly design makes the Galaxy Buds3 Pro a compelling choice for audio enthusiasts. If your Samsung Buds are producing crackling sounds, it may be due to a software glitch. Start by checking for updates on both your earbuds and phone through the Galaxy Wearable app. If that doesn’t resolve the situation, consider resetting your earbuds, ensuring the ear tips fit properly. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent sound
on January 2, 2025
Posted by: 512Safe
from Texas
Expertise:Expert
Verified Purchase:Yes
Overall, great product. Excellent sound, robust case and extra benefit of the additional cover case with a clip makes it a great item to have.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you so much for your thoughtful review of the Galaxy Buds3 Pro. It's great to know that you are enjoying the incredible sound quality. We're also glad to see that you ended up getting the cover case with a clip. The clip case is designed to help protect your Buds while you’re on the go. The convenient Clip Case with Carabiner secures your Galaxy Buds' charging case, ensuring it doesn’t open unexpectedly. The carabiner clip allows you to easily attach your Galaxy Buds to your bag or belt loop for quick access to your favorite tunes. It’s great to hear that it has been beneficial for you! If you ever need assistance or have any questions about your Galaxy Buds3 Pro, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Buds, quality sound
on January 2, 2025
Posted by: MarkO
from Atlanta Georgia
Expertise:Expert
Verified Purchase:Yes
Love these new Buds3 Pro! Awesome sound quality. (Really Samsung? Too short when it shows 50/50 minimum) ...
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Galaxy 3 Pro
on January 2, 2025
Posted by: Fredrick Millican
from Baton Rouge, La
Expertise:Intermediate
Verified Purchase:Yes
Good ear buds, but the in ear comfort could be better.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Fredrick! We truly appreciate your feedback and are glad to hear you’re enjoying the sound quality! The Buds3 Pro is designed to deliver remarkable audio clarity and depth. We understand that in-ear comfort is essential for a satisfying experience. To enhance comfort, we recommend trying out the various ear tip sizes included in the package, as a snug fit can make a significant difference. You can find a fitting guide in the link attached to help you achieve a better fit. If you have any questions or need assistance, please reach out to us at Samsung Support. Thank you again for your valuable feedback! -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on January 2, 2025
Posted by: Eeee
from Florida
Expertise:Expert
Verified Purchase:Yes
Love them great fornoutside work on loud heavy equipment can hear and talk on the phone no problems
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for your sharing your review of the Galaxy Buds3 Pro! We're pleased to see that you're enjoying their performance during outdoor work and with loud equipment. The advanced Active Noise Cancelling feature is designed to help you stay connected, even in noisy environments, and it seems like it's working perfectly for you. We also appreciate how their comfortable fit allows for extended use without any issues, ensuring you can take calls easily. If you ever have more feedback or questions, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung, the way to go
on January 2, 2025
Posted by: Derrick
from California
Expertise:Beginner
Verified Purchase:Yes
I'm enjoying the wireless earbuds that connect to my phone as soon as they come out of the case, this is a new experience for me. The dynamic stereo sound with the noise cancelation, just awesome.
I would recommend this to a friend!
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Derrick! It's great to see that you love the seamless connection when you take them out of the case. We're thrilled that you're enjoying the dynamic stereo sound and effective noise cancellation. Plus, with up to 26 hours of playtime per charge (and 30 hours with the fully charged case), you can enjoy your music without interruption. Thanks again for your feedback once again! For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice headphones for samsung ecosystem
on January 2, 2025
Posted by: Jomon
from CA
Verified Purchase:Yes
Like the headphone sound and voice prompt command
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 29, 2025
Thank you very much for your review of the Galaxy Buds3 Pro, Jomon! We’re delighted to see that you are enjoying your experience with them, especially your feedback about the voice command feature. The voice command feature truly enhances convenience, allowing you to control your music, adjust the volume, and even take calls all hands-free. It’s like having a personal assistant right in your ears. If you have set up Bixby on your phone, you can seamlessly use it with your earbuds, making it even easier to multitask without missing a beat. These features are designed to simplify your life so you can focus on what you love. Your feedback is invaluable, and we hope you continue to explore all the features these earbuds have to offer! For any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Buds 3 pro
on January 2, 2025
Posted by: Ttchicago
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
Sounds good but battery is not long enough to enjoy!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your feedback about the Galaxy Buds3 Pro, Ttchicago. We appreciate your insights and want to ensure you’re getting the best experience with our products. We noted that you found the battery life a bit short for your needs. The Galaxy Buds3 offers up to 24 hours of playtime per charge, which can be extended to 30 hours with a fully charged case. To help conserve battery power, please keep the earbuds in the charging case with the cover closed when not in use. Additionally, you can adjust notification settings through the Galaxy Wearable app on your connected phone or in the Galaxy Buds app if you’re using iOS. To enhance battery performance, make sure to check for software updates regularly. If you're still experiencing shorter battery life than expected, a quick reset may improve performance, which can also be done via the Galaxy Wearable app. We want you to enjoy your Galaxy Buds3 Pro fully, so feel free to reach out to us at Samsung Support if this continues to be your experience. -Kelvin
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Written by a customer while visiting Samsung US
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