Thanks for sharing your honest feedback on the Galaxy Buds3 Pro, Rojo. We always love hearing from our customers. The Buds3 features Aurocast, which allows you to share your sound with those around you. You can connect multiple pairs of Buds to a TV or smartphone, making it easy to stream audio across a variety of connected devices. This feature is perfect for sharing experiences with friends, whether it's for silent discos or movie nights. To ensure the best audio experience, start by choosing the right size ear tips for your ears; they should fit snugly without gaps to prevent sound leaks. If you need help changing the tips, refer to our guide. Once you have the correct tips, check for the directional markings on the earbuds: "L" for left and "R" for right. Insert the R bud into your right ear and the L bud into your left ear, making sure the markings face you. Angle the earbuds slightly so that the microphone points towards your mouth, and adjust their position for comfort. You can also use the Galaxy Wearable app to run an earbud fit test to confirm a proper fit. If your Galaxy Buds disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software is up-to-date. Check out the link attached for additional options to help ensure that this does not continue to happen. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10001339/#:~:text=If%20your%20Galaxy%20Buds%2C%20Galaxy,is%20up%2Dto%2Ddate.
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Thank you for sharing your experience with the Galaxy Buds 3 Pro, Isam! We understand how important comfort and fit are for an enjoyable listening experience. The Galaxy Buds 3 Pro comes with different-sized ear tips, so the first step is to ensure you have the right size for your ears. A proper fit means there shouldn’t be a gap between your ear and the ear tip, which helps prevent sound leaks and ensures optimal audio quality. If you need guidance on changing the tips, we have a helpful guide available. Once you’ve selected the appropriate tips, check the bottom of the earbuds for the directional marks labeled L for left and R for right. Insert each bud with the correct orientation; make sure to angle them slightly so the microphones point towards your mouth for the best performance. You can also run an earbud fit test in the Galaxy Wearable app to confirm you have the right fit, since you've already attemped to use the other bud tips. We hope this information enhances your experience with the Galaxy Buds 3 Pro! If you have any questions or concerns, don't hesitate to reach out to us at Samsung Support. -Kelvin
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