Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,034 Reviews)
Rating breakdown 14,034 reviews
5 Stars
9,602
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
5
Great design
on December 27, 2024
Posted by: Robby495
from College park, GA
Expertise:Expert
This model is the best model. Great features, great design
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Lavonta
from Chicago, Il
Expertise:Intermediate
Verified Purchase:Yes
These the best version on the galaxy bud pro series
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jcled
from Orange County California
Expertise:Intermediate
Verified Purchase:Yes
Purchased brand new however at 1/2 -2/3 volume I already notice crackling in the highs. Maybe mine are defected but they were brand new so it's unfortunate. Aside from that, the sound quality is really good when listening to music on Tidal and Amazon music with Atmos. The fit and look are also amazing as well. Minor discomfort in the beginning but I know I'll get used to it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
5
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your detailed review of the Galaxy Buds3 Pro, Jcled! We hate to hear that you may be hearing some crackling sounds at higher volumes, as that's not the experience we strive for. We take product quality seriously and encourage you to reach out to our customer service team for assistance or potential replacement options. We're thrilled to hear that you're enjoying the sound quality, especially with Tidal and Amazon Music featuring Dolby Atmos. The immersive audio experience is one of the key highlights of the Galaxy Buds3 Pro, and it’s great to know that you're finding it impressive. We’re also glad you appreciate the fit and design. The Galaxy Buds3 Pro was crafted with comfort in mind to provide a secure fit for extended listening. It’s common for users to need a little time to adjust, and we’re confident that you’ll grow more comfortable with them soon. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If you continue to experience crackling sounds, please reach out to us so that we can further assist you with this. Thank you for your feedback, and we hope your listening experience continues to improve! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Juan S
Verified Purchase:Yes
The sound quality is huge. The way they fit is a little weird at the beginning, but you feel them comfortable at some point. I love that they aren't touch, so now I don't skip or pause songs accidentally. There are just several things I'd like to be fixt, but I'm sure that are going to come in the next updates.
Written by a customer while visiting Samsung US
Posted by: CBlk
from AK
Expertise:Intermediate
Verified Purchase:Yes
So far so good maybe upgrade the silicone ear cups to memory foam other then that they work pretty well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: bobk
Verified Purchase:Yes
hard to make fit in ear, feels cheap. have to order aftermarket ear pieces
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 29, 2024
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Bobk! We understand that finding the right fit is essential for an optimal listening experience. The Galaxy Buds3 Pro comes with different-sized ear tips, so the first step is to ensure you are using the correct size for your ears. A proper fit helps avoid sound leaks and enhances audio quality. If you need guidance on changing the tips, our guide for the Buds3 Pro tips can assist you. Once you have the right tips, check the earbuds for directional marks—'L' for the left ear and 'R' for the right. Insert the earbuds with the markings facing you, and angle them slightly so that the microphone is pointing towards your mouth. You can adjust the fit by rotating the earbuds until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure the best fit for your needs. We hope this helps enhance your experience with the Galaxy Buds3 Pro! If you have any other concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great features but switching out tips is tedious
on December 27, 2024
Posted by: Adam
Expertise:Intermediate
Verified Purchase:Yes
Excellent sound quality, great features, and plenty of battery life. Taking off the tips to get the right fit in your ear is tedious and it does feel like you might rip them, but with patience and getting the right hold on them with your fingertips, it is possible to remove them without ripping.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: pc in NM
Verified Purchase:Yes
They have good sound and options. However, they do not fit with any of the different size ear pieces. No support...
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your feedback on the Galaxy Buds3 Pro! We're glad to hear you appreciate the sound quality and features. We understand that finding the right fit is crucial for an optimal listening experience, and the Buds3 Pro comes with multiple ear tip sizes to accommodate various ear shapes. Make sure you select the appropriate size tips for your ears, as a snug fit without gaps is essential to prevent sound leaks and maintain optimal audio quality. If you need guidance on how to change the tips, please refer to our comprehensive guide for the Buds3 Pro. After attaching the correct tips, check the earbuds for directional markings: an "L" for the left earbud and an "R" for the right. Insert the right earbud (R) into your right ear with the "R" facing you, and similarly, insert the left earbud (L) into your left ear with the "L" facing you. Slightly angle the earbud so that the microphone points towards your mouth, and adjust the fit by rotating the earbuds until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to ensure you have the best fit. Our goal is to provide innovative solutions and an exceptional audio experience, and we appreciate your thoughts as we strive to improve! If you have any questions or need assistance, please feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US