Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,034 Reviews)
Rating breakdown 14,034 reviews
5 Stars
9,602
4 Stars
2,298
3 Stars
988
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Bill
from Rochester NY
Expertise:Intermediate
Verified Purchase:Yes
Great ear buds with great sound and a nice look. Better than i thought they were going to be!!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Lincoln, Rhode island
Expertise:Expert
Verified Purchase:Yes
I've being struggling with my bud 3 pro bluetooth connection
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Andres! The Buds3 Pro is equipped with our Adaptive Sound features, so you can enjoy clear calls and immersive sound in any environment. Plus, the long-lasting battery ensures you can enjoy your music all day long. If your phone cannot connect to your Galaxy Bud series earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue. Check out the link attached for options that should help get your buds connected properly. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please do not hesitate to reach out to us at Samsung Support for additional assistance. We're always here to help! -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/
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Written by a customer while visiting Samsung US
Posted by: Poseidon20
Expertise:Expert
Verified Purchase:Yes
Better than expected experience. Great fit, function and sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Enny
Verified Purchase:Yes
So far so good waiting to test the translation and adqr
Written by a customer while visiting Samsung US
Posted by: Ruby
from Atlanta GA
Expertise:Expert
Verified Purchase:Yes
They have some awesome features but they won't stay in my ears. After trying every tip. If I try adjusting them then my call is dropped or some other feature is activated.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Ruby! We understand how frustrating it can be when your earbuds don’t seem to stay put, especially with all the great features you love. First, ensuring you have the right-sized ear tips for your ears is essential. The Buds3 Pro comes in different sizes, and achieving a snug fit is essential to prevent sound leaks while ensuring optimal audio quality. If you need guidance on how to change the tips, we have a helpful guide for the Buds3 Pro tips. Once you have the right tips, ensure you've inserted the earbuds correctly. Check for the directional marks (L and R) on the bottom, and ensure the R bud goes in the right ear (with the 'R' facing you) and the L bud goes in the left ear. It’s also a good idea to angle the earbuds slightly so that the microphone points toward your mouth, which can enhance call quality. We recommend rotating the earbuds forward and backward until they feel comfortable and secure. If the fit still doesn’t seem right, try running an earbud fit test using the Galaxy Wearable app. This tool can help assess whether the Buds3 Pro is fitting properly. We hope these tips help you enjoy your Galaxy Buds3 Pro to the fullest! If you have any other questions or need further assistance, please feel free to reach out to us at Samsung Support. We’re here to help!
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Written by a customer while visiting Samsung US
Posted by: ElleJ
Verified Purchase:Yes
Returned item; not easy to use. Sounded like a tin can
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung - Please go back to older style
on December 27, 2024
Posted by: Yuvi
from Alabama
Expertise:Intermediate
I really wanted to like this product and I got it for a very good deal as well but upon trying for a week, I decided that I am better off with Buds Pro 2 itself . I have couple of recommendations to samsung (not sure if those will be seen by samsung team but still wanted to mention it)
1) Entire design is too glossy and i have trouble handling it with care and also to handle case or earbuds in ease
2) the stem placement on the case is not convenient, since the stems are in the center it s more than a step when I take in order to place the ear buds in ears (it s not quite convenient)
3) while the ear buds stay intact in ears I felt it too big inside the ear sometimes it hurts a little when placin for some time.
3) being using it to gym or workouts on a daily basis , I felt the texture and durability of Buds Pro 2 better than buds 3 pro.
1) Entire design is too glossy and i have trouble handling it with care and also to handle case or earbuds in ease
2) the stem placement on the case is not convenient, since the stems are in the center it s more than a step when I take in order to place the ear buds in ears (it s not quite convenient)
3) while the ear buds stay intact in ears I felt it too big inside the ear sometimes it hurts a little when placin for some time.
3) being using it to gym or workouts on a daily basis , I felt the texture and durability of Buds Pro 2 better than buds 3 pro.
I am really looking forward to a solid product next year .
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy R&R Team, December 28, 2024
Thank you for your detailed feedback on the Galaxy Buds3 Pro, Yuvi. We appreciate your insights, as they help us enhance our products. We understand that the glossy finish can sometimes be a concern for handling, and our design team continually aims to balance a sleek appearance with user-friendly functionality. Your comments about the stem placement are noted. User comfort is a priority for us, and we value your insights as we refine our design for better usability. We also recognize that comfort can vary among users, so we encourage trying different ear tips included in the package for the best fit. We're glad to hear that you appreciate the durability of the Buds Pro 2, as our goal for the Buds3 Pro is to provide exceptional sound quality and performance. Thank you for sharing your thoughts, and we hope you continue to share your experiences with our products, as your feedback is invaluable in helping us deliver outstanding audio experiences in the future. For any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Rula
from San francisco, CA
Expertise:Expert
Verified Purchase:Yes
These Buds are amazing. The sound is so clear, it's like a theater in your ears! Light in weight. Fits perfect I can do everything with those in my ears and I don't have to worry about them falling out. I highly recommend them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US