Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,033 Reviews)
Rating breakdown 14,033 reviews
5 Stars
9,602
4 Stars
2,298
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Lourdes
from Michigan
Verified Purchase:Yes
The Galaxy Buds 3 Pro offer an exceptional user experience, characterized by superior comfort and audio quality. However, a recurring issue arises when utilizing specific applications, such as Line, where the left earbud malfunctions during voice communication.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, December 26, 2024
Hey Lourdes! Thanks for reaching out to share your experience with the Galaxy Buds3 Pro. We appreciate your insights about comfort and audio quality, as these are key features we prioritize in our design. We continuously strive to improve user experiences, and your comments about the left earbud during voice calls are invaluable. We suggest ensuring that the app software and the earbuds are up to date with the latest software update. You can also perform a manual reset if needed. Insert the earbuds into the charging case and close the lid. Wait at least seven seconds, and then remove the earbuds. They will restart and automatically reconnect to your device. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Jason S
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
Fantastic quality and sound. Another great product from Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Hector
from miami fl
Expertise:Intermediate
Verified Purchase:Yes
nice features, would like it to have better battery life
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, January 9, 2025
Hi Hector! Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to hear that you’re enjoying the great features. We understand your concerns about battery life and want to help you make the most of your earbuds. The Galaxy Buds3 Pro provides up to 26 hours of playtime on a single charge. By keeping them in the charging case when not in use and ensuring that the case is fully charged, you can extend that total to an impressive 30 hours. To further conserve battery power, we recommend adjusting your notification settings using the Galaxy Wearable app on your connected phone or the Galaxy Buds app if you're using iOS. These small adjustments can really help ensure that your earbuds are ready when you need them. Thank you again for your feedback, and we hope these tips enhance your experience with the Galaxy Buds3 Pro! If you have any further questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Hector
from miami, fl
Expertise:Intermediate
Verified Purchase:Yes
The product have good features and easily handled but the time the battery lasts can be better.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Hector. We’re thrilled to see that you appreciate their features and find them easy to handle. Regarding your concern about battery life, the Galaxy Buds3 Pro actually provides an impressive playtime of up to 26 hours on a single charge, which can extend to 30 hours when using the fully charged case. We understand that battery life is crucial, and we want to ensure you maximize your experience. To help conserve battery power, consider a few simple adjustments. When you're not using the earbuds, it's best to keep them in the charging case with the lid closed. Also, adjusting your notification settings via the Galaxy Wearable app on your connected device can really help. If you're using iOS, you can manage settings through the Galaxy Buds app. We hope these tips enhance your experience and keep your Galaxy Buds3 Pro ready whenever you need them. If you have any questions or concerns, please do not hesitate to reach out to us at Samsung Support. Thank you for being a valued customer! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Murph
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Good sound quality, very good seal, super comfortable fit, very happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: apobib
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
My original Buds Pro have much better ambient sound...I am highly disappointed. These are no better than the FE's as far as ambient sound pickup...i.e I want to hear more ambient sound.
I would recommend this to a friend!
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, December 26, 2024
It's great to hear from you! We appreciate your thoughts on the Galaxy Buds3 Pro. The Galaxy Buds3 Pro features automatic audio adjustments, including Ambient sound, Adaptive sound, and Active Noise Cancelling. These options enhance your listening experience whether you’re enjoying music or taking a call. However, you can also manually enable these options using the Galaxy Wearable app. To ensure the automatic features are activated, simply open the app and tap on "Auto Switch to Ambient Sound," where you can turn on the option to "Use Ambient Sound During Calls," allowing you to hear your voice more clearly. Also, make sure to ensure that your buds are up to date using the Wearable app. If this continues to be your experience, do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sounds
on December 25, 2024
Posted by: Love them
Love the ear buds so much. 😍 there amazing and fun
Written by a customer while visiting Samsung US
Posted by: Samir
from Maryland
Expertise:Expert
Verified Purchase:Yes
This are the best headphones so far. They fit perfectly and don't come off the ear. Sound quality it is A+. Great job Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US