Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,033 Reviews)
Rating breakdown 14,033 reviews
5 Stars
9,602
4 Stars
2,298
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Sound great, keep pausing randomly
on December 22, 2024
Posted by: kinda happy customer
from United states
Expertise:Intermediate
Used these for a little over 3 months now. Good audio quality, ambient sound is good, and noise canceling is great. My one big problem with these is the in-ear detection software works very poorly for me. Multiple times an hour it'll automatically pause whatever I'm listening to because it thinks I took the earbud out, even though it's a pretty snug fit. Different sized earbud tips don't seem to fix it either. I'd really like to see this fixed.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
4
Response from Samsung USBy R&R Team, December 26, 2024
Thank you so much for your detailed feedback on the Galaxy Buds3 Pro! We're thrilled to hear that you've been enjoying the audio quality, ambient sound, and noise-canceling features. We understand how important seamless functionality is, especially with the in-ear detection feature. Your experience is valuable to us, and we appreciate you sharing this. We recommend making sure that you ensure that your buds software is up to date. If it continues to happen, try resetting your Samsung Buds to factory settings through the Wearable app. Your satisfaction is our priority, and we hope to continue providing you with an exceptional audio experience. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Evie
from Maryland MD
Expertise:Expert
Verified Purchase:Yes
I love my earbuds, i had the bud 2 pro which falls off the ear all the time. This one is good, very clear. I like it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
stay away if you use it for calls.
on December 22, 2024
Posted by: Allan
from new jersey
Expertise:Expert
horrible experience, when I'm on a phone call, no one can hear me.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 23, 2024
Thanks for taking the time to share your honest feedback on the Galaxy Buds3 Pro, Allan. The Buds3 Pro features an enhanced 2-way speaker with a woofer and tweeter that offers a wide frequency response, unveiling the minute details in your music. If your Galaxy Buds microphone isn't working properly, follow these troubleshooting steps. First, clean the microphone hole, speaker, and air duct using a soft brush or cotton swab to remove debris. Avoid using sharp objects and excessive force to prevent damage. Next, restart the earbuds by placing them in their corresponding slots in the charging case for at least seven seconds, ensuring the case is charged beforehand. If the microphone still isn't functioning properly, reset the earbuds through the Galaxy Wearable app by going to Earbud settings and selecting "Reset." Following these steps should help restore functionality to the microphone. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can take a further look into what may be causing this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful
on December 22, 2024
Posted by: IOWUSU
from Ohio
Just got mine and I love it! It's got good bass with good esthetics. Looks great as well. Great job Samsung
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, January 9, 2025
Thank you so much for sharing your feedback on the Galaxy Buds3 Pro, Iowusu! We’re thrilled to know that you’re enjoying the immersive sound experience, especially the powerful bass. It’s designed to elevate your listening experience, whether you’re enjoying music or taking calls. We’re also glad you appreciate the aesthetics! The Galaxy Buds3 Pro were created not just for great performance but also to look sleek and stylish. Your feedback truly motivates us to keep pushing the boundaries of audio technology. If you have any other thoughts or questions, feel free to share them with us at Samsung Support! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Dfg2
Verified Purchase:Yes
Amazing ease of use.works brilliantly very happy!!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Battery
on December 22, 2024
Posted by: Farmer
Expertise:Expert
The battery life is a huge problem so I decided to keep my pro 2 buds and use these as back up sound quality is better but battery life is terrible
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for contacting us, Farmer. We appreciate you sharing your experience with the Galaxy Buds3 Pro. The long-lasting battery life allows you to enjoy music for hours. With the charging case, the Galaxy Buds3 Pro provides up to 30 hours of listening time. To ensure they last when you need them most, consider these simple tips: Always store the earbuds in the charging case with the cover closed when not in use, and adjust your notification settings through the Galaxy Wearable app on your connected phone, or through the Galaxy Buds app if you're using iOS. This way, you can conserve battery power effectively. If this persists, please be sure to reach out to us at Samsung Support so that we can look into what may be causing this. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Las vegas nevada
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade from my galaxy buds 2 pro. They do feel alot better in ear and dont hurt my ears when i wear them for a long time like previous designs did. The lightbar is something i dont see coming back next year for the galaxy buds 4 and theres not much use for it honestly. Overall i love these buds and they sound great too.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for your thoughtful review of the Galaxy Buds3 Pro, Armando! We’re thrilled to see that you find them comfortable for long listening sessions. The ergonomic design was indeed developed with user comfort in mind, ensuring that you can enjoy hours of your favorite music without discomfort. The new Blade Lights were introduced to enhance your listening experience and provide visual feedback. They indicate various status notifications, such as when you open or close the charging case and when pairing with a Galaxy device. When searching for your earbuds. We’re also glad you love the sound quality! The Galaxy Buds3 Pro utilize advanced audio technology for an immersive listening experience that enhances your everyday moments. If you have any more feedback or questions, feel free to reach out to us at Samsung Support. We’re here to ensure you enjoy every aspect of your Galaxy Buds experience! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Kike209
Expertise:Intermediate
Verified Purchase:Yes
I love this headset sound quality is amazing. Would definitely buy again.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US