Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(13,967 Reviews)
Open Ratings Snapshot
Rating breakdown 13,967 reviews
5 Stars
9,554
4 Stars
2,288
3 Stars
985
2 Stars
537
1 Star
603
77%of customers recommend this product. 
(
3,499 out of 4,520
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3 out of 5
3
I prefer my old Buds 2
on September 5, 2025
Posted by: jerpvtx
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
I think they are a step down from the Buds 2. The audio quality is good, but I think the ANC is less effective. I especially hate the new ear cushions. The fact that Samsung assumes 1 size fits everyone is ridiculous. I cannot get a good seal, and they feel like they will fall out. There are a lot of added features that, for me, are unnecessary. The stalks are OK; the volume control and single squeeze seem to work most of the time. However, while trying to get the buds to fit in my ear I will invariably turn the ANC off, so I need to go to the app to turn it back on.
Features
3 out of 5
3
Performance
4 out of 5
4
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad you decided to try them out and hope you have a great experience, just like you did with the Buds2. We understand that having a good fit is important for active noise cancellation (ANC) and overall sound quality. The Buds3 Pro come with Small, Medium, and Large ear tips, so we recommend giving those a try to find the best fit for you. To activate ANC, pinch and hold to turn on the preset function (default is noise control mode). Also, remember that you can change these preset functions on the Wearable app. If you need any further assistance with this or anything else, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent with qualifications
on September 7, 2025
Posted by: D62442
[This review was collected as part of a promotion.] I received this with my S25+ and definitely appreciate the build quality and finish over previous generations. The fit is not ideal for my ears so I still prefer my Buds2 Pro l in that regard, but the controls on the 3 Pro are miles ahead. Sound quality is fantastic and noise canceling will drown out more than enough to let you enjoy anything from quiet movies to heavy metal without everything getting drowned out. I don't know it Galaxy AI has much impact on the experience for me, but the features are there so you can experiment to find little hacks and shortcuts it provides to make things smoother.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We're glad to hear that you appreciate the build quality and finish. It's great to know the sound quality and noise cancellation features are improving your listening experience, whether you’re watching movies or enjoying heavy metal. We understand that fit can be a personal preference, and appreciate your feedback about how the Buds2 Pro works better for your ears. We're constantly aiming to improve comfort in our products. It's exciting to see that you’re exploring the controls and features powered by Galaxy AI. We hope those little hacks help you make the most out of your earbuds. If you have any concerns or need assistance with anything, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
SG New headphones
on September 8, 2025
Posted by: Ines lu
from Phoenix AZ
Expertise:Intermediate
Verified Purchase:Yes
Even the smallest attachments don't feel good in my ear. They tend to fall off can't be too far away from my cell or music will stop playing. If I need to hurry up and turn off music I need to push not just tap to stop it! I liked my other headphones way more!
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 8, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Ines! We're glad you took the step to try out the additional ear tips because finding the perfect tip is crucial for comfort. The bud tips fit so they make sure there’s no gap between your ear and the ear tip to avoid sound leaks and enjoy the best audio quality. If you need help changing the tips, we do have a guide available. Once you have the tips on, just insert the right bud with the "R" facing you and the left bud with the "L" facing you. Angle the earbuds a bit so the microphone points toward your mouth for better clarity. Don't forget to run the earbud fit test to ensure they fit snugly. We hope these tips help, and if you have any questions or need assistance, please feel free to reach out to us at Samsung Support! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not functions properly
on September 9, 2025
Posted by: Amar
Does not charge the left ear buds, and some times the right ear buds. Looks like the alignment of the charging case with buds is wrong. Cannot use it. Also the batter dies so fast.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 10, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Amar. We truly appreciate your feedback as we continue to make changes and improvements! We understand how important it is for your devices to work smoothly, and we hate to see that you've had some challenges with the battery life as well as charging the buds. The Galaxy Buds3 Pro provide impressive battery life, offering up to 26 hours of playtime per charge, which can extend to around 30 hours with a fully charged case. To conserve battery power, be sure to make sure to keep the earbuds in the charging case with the cover closed when not in use, and adjust the notification settings through the Galaxy Wearable app if you're on a connected phone, or in the Galaxy Buds app for iOS users. Additionally, we want to help with any concerns regarding the charging alignment. We’ll provide a link at the end of this response with troubleshooting steps to assist you. Remember, Samsung offers a 12-month limited warranty for manufacturer defects, and you can also consider Samsung Care+ for extra protection and support on eligible devices. If you continue to have any concerns, please reach out to us at Samsung Support so we can provide further assistance! -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great device
on September 10, 2025
Posted by: Alisina
[This review was collected as part of a promotion.] Great quality and try once you will forgot air pod
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 11, 2025
Thanks for sharing your thoughts about the Galaxy Buds3 Pro, Alisina. We really appreciate you taking the time to share your insights with us. It's great to see that you're enjoying the excellent sound quality that the Buds3 Pro offers. With the Buds3 Pro, you can find your sound sanctuary. Mindfulness comes with daily practice, and you can escape to a worry-free world with Samsung Health powered by Calm. Reduce stress with peaceful nature sounds, improve your focus with white noise, or relax with ASMR for a happier, healthier you. If you have any questions or concerns, please don't hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not worth the money
on September 11, 2025
Posted by: Knikky
from Baltimore
Expertise:Intermediate
Verified Purchase:Yes
They do not fit in my ear correctly and constantly fall out. I ended up not using them. Wish I had my old ones back that I traded in.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 11, 2025
We appreciate your feedback regarding the Galaxy Buds3 Pro. The Buds3 Pro are made to provide a snug fit with the new stem design, and we want you to have the best experience possible and be able to utilize your buds. To ensure optimal audio quality and minimize sound leaks, it's important to use the correct size ear tips, making sure there’s no gap between the ear tip and your ear. You can refer to our guide for instructions on changing the tips. Once you have the appropriate tips, check the earbuds for directional marks—“R” for the right earbud and “L” for the left. Insert the right bud into your right ear with the “R” facing you, and the left bud into your left ear with the “L” facing you. Angle the earbud slightly so that the microphone points toward your mouth, and adjust the fit by rotating them until comfortable. Additionally, consider running an earbud fit test to verify that you have the proper fit. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good choice
on September 12, 2025
Posted by: Yuliia
from SC
Expertise:Beginner
Verified Purchase:Yes
I am very satisfied with everything. It work very well, good sound and noise isolation. Thank you. It are great
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, September 12, 2025
Thank you so much for your wonderful review, Yuliia! We're glad to see that you're very satisfied with the Galaxy Buds3 Pro. It’s great to know they work well for you, and that you appreciate the sound quality and noise isolation. You can easily turn on noise cancellation by simply pinching the buds or through your phone settings. The Galaxy Buds3 Pro also comes with some amazing features like Ambient sound, Adaptive sound, and Active noise canceling, which can be automatically adjusted for the best listening experience, whether you’re enjoying music or taking calls. You can also customize these settings manually using the Galaxy Wearable app for even more control. If you ever have any questions or need assistance with your Galaxy Buds3 Pro, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Ball dropped
on September 14, 2025
Posted by: Anonymous
from Raleigh, NC
Expertise:Expert
I wanted to love it. I am loyal to Samsung. Unfortunately, they will have to be returned. They are bulky and do not stay in the ear. Two starts for the technology: sound quality, real-time translate, and noise canceling features are unmatched.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, September 15, 2025
Thank you for sharing your experience with the Galaxy Buds3 Pro, Kyoshi! We're glad to see that you're a loyal Samsung user and appreciate the recognition of the sound quality and features they provide. To enhance your experience, we recommend making sure you have the right-sized ear tips for a better fit, as the Buds3 Pro come with various sizes to help prevent sound leaks and ensure optimal audio. When fitting the earbuds, check the directional marks (L for left and R for right), insert them with these facing you, and angle them slightly so the microphone points towards your mouth. You can also run an earbud fit test to confirm they fit properly. We hope that these steps help improve your experience with the Buds3 Pro. If you have any more questions or need assistance, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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