Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,033 Reviews)
Rating breakdown 14,033 reviews
5 Stars
9,602
4 Stars
2,298
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Chris
Expertise:Intermediate
Verified Purchase:Yes
In very happy with the sound and fit. Glad I upgraded
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ömer
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great functionality and audio quality. But the rubber bud caps rip too easily, the quality of the rubber is weak, and Samsung makes it difficult to replace.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
5
Response from Samsung USBy R&R Team, December 22, 2024
Thank you for reaching out to us, Ömer. We appreciate your feedback on the Galaxy Buds3 Pro. We’re glad to hear you appreciate their functionality and audio quality! We strive to provide a premium listening experience. Your comments about the earbud caps are important to us, and we are continuously working to enhance our products. We hate to see that you may be having some challenges with your rubber tips. We recommend reaching out to us at Samsung Support so that we can look into what steps can be taken to get this resolved. We look forward to hearing from you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
doesn't work on a galaxy 21 ultra
on December 21, 2024
Posted by: JPulido
from modesto ca
Expertise:Intermediate
The Interpreter feature on the Galaxy Buds3 Pro doesn't work on a galaxy 21 ultra . forcing to change to new phone!
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, December 22, 2024
Thank you for your feedback regarding the Galaxy Buds3 Pro. We appreciate your input and would like to highlight that these earbuds are designed to provide an exceptional audio experience, featuring Active Noise Cancellation and crystal-clear sound quality. With the Buds3 Pro, you can enjoy comfort thanks to a redesigned shape that offers our snuggest fit yet. Additionally, to make your earbuds stand out, we've incorporated Blade Lights, enhancing your listening experience and ensuring you shine as brightly as the music you love. The following devices support features with Galaxy AI: the Galaxy S24 series (S24, S24+, S24 Ultra), the Galaxy S23 series (S23, S23+, S23 Ultra), the Galaxy S23 FE, the Galaxy Z Fold series (Fold5, Fold6), the Galaxy Z Flip series (Flip5, Flip6), and both the Galaxy Tab S10 series (S10+, S10 Ultra) and the Tab S9 series (S9, S9+, S9 Ultra). We encourage you to explore all the innovative features of the Galaxy Buds3 Pro. If you have any further questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
I tried to like them
on December 21, 2024
Posted by: imsimsj
from Evansville, IN
I'll start with the good because it's less, The sound quality is good if you go in and turn on Samsungs codec and up scaling. They would never get a good fit in my ear with any size tips. If your finger is in the wrong spot when putting them in your ear you will get a feedback squeal. The stem sticks away from the ear and doesn't curve back like competition. The plastic for buds and case feels cheap and not of high quality. No speaker on case to help find them, mm wave to find them. I will just leave it there. I tried two pairs to make sure it wasn't just one. Very disappointed in samsung making something that is such cheap quality. No Ldac support either.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 26, 2024
It's great to hear from you! We appreciate you taking the time to share your feedback regarding the Galaxy Buds3 Pro. We appreciate your insights and want to highlight some key features that showcase the quality and innovation behind our product. The Galaxy Buds3 Pro is designed to deliver exceptional sound quality, using advanced audio technology. An enhanced woofer and tweeter provide a wide frequency response, revealing the subtle details in your music. Our innovative ergonomic design aims to provide a comfortable fit for a wide range of users, ensuring a secure and enjoyable listening experience. We understand the importance of the materials we use, and we're constantly working to enhance the premium feel of our products. Additionally, the Galaxy Buds3 Pro comes equipped with SmartThings Find, which helps users locate their earbuds easily, along with features such as Active Noise Cancelling and Ambient Sound modes to tailor your listening experience. Your feedback is extremely valuable to us as we strive for excellence, and we hope to hear more from you in the future. Thank you for being a part of the Samsung community! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Kieran
from Chicago, IL
Expertise:Intermediate
Verified Purchase:Yes
Got these as a trade-in for my older pair of galaxy buds. In comparison, these new ones have really powerful noise-cancelling which I LOVE. I cannot hear ANYTHING even if I don't have music playing. What I don't care for is the new shape - with the older model, I could keep my earbuds in while putting on/taking off a hoodie or a mask or a hat, etc, and they would stay in but now with these little dangling parts, they fling out of my ear so easily. Truly my only issue with them.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, January 9, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro, Kieran! We’re thrilled to hear you love the powerful Active Noise Cancellation feature, which is designed to let you immerse yourself in your music without distraction. The adaptive sound technology really helps you focus on what matters most. We noted your concerns about the fit, especially with the new shape. While the design includes ergonomic fins for improved stability and comfort, we recognize it may take a little getting used to. The Galaxy Buds3 Pro is equipped with additional ear tips to ensure a snug fit for different ear shapes, which might help with keeping them secure while wearing a hoodie or hat. We’re always looking to improve the user experience, and your feedback is invaluable. If you ever have questions or need assistance with anything, feel free to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Anonymous
from Denver Colorado
Expertise:Intermediate
Verified Purchase:Yes
Good sound quality, Excellent design, good battery charge.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Nik mohan
from San diego CA
Expertise:Intermediate
Verified Purchase:Yes
Very good build quality and comfort. Definitely a worthy upgrade over earlier buds. Voice control is awesome feature. Hope they add more control commands.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Beware The older models were better
on December 21, 2024
Posted by: SamSungBuyer
Expertise:Intermediate
I pre ordered. Sounds is okay but due to their design the original ear pieces ripped off to replace different size. They shipped me some new pieces free of charge. But after using them here and there I noticed these just fall out of my ears. Additionally, I have the Samsung galaxy book 5 laptop (latest) and these galaxy buds3 pro are not connecting to the laptop. Laptop seems to pick up a lot more bluetooth devices around the area accept these buds3. I want to trade this pair of buds as soon as another model comes out. These are pure trash. First Samsung purchase within my ecosystem where I am very disappointed.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, December 29, 2024
Thank you for sharing your feedback about the Galaxy Buds3 Pro. The Buds3 Pro features Auto Switch, which allows you to seamlessly switch your audio between devices. You can listen to the latest playlists on your Galaxy phone and then easily switch to your laptop for the final boss battle in your favorite game using PC Auto Switch. We hate to see you're experiencing connection challenges with your earbuds, especially with your Samsung Galaxy Book5. We understand how important seamless connectivity is, and we’re committed to ensuring our products work effectively within the Samsung ecosystem. If you’re running into difficulties with connection or fit, we recommend checking our support resources in the links provided below or the Galaxy Wearable app for tips on optimizing your Bluetooth connection and adjusting your earbud fit for a better experience. Your satisfaction is important to us, and we appreciate your patience as we work to improve our products. If this persists after troubleshooting, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01111318/ (Connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (Get the right fit)
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https://www.samsung.com/us/support/troubleshooting/TSG01111318/ (Connection)
https://www.samsung.com/us/support/answer/ANS10003519/ (Get the right fit)
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Written by a customer while visiting Samsung US