Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,033 Reviews)
Open Ratings Snapshot
Rating breakdown 14,033 reviews
5 Stars
9,602
4 Stars
2,298
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Not the best ear bud's from samsung.
on December 20, 2024
Posted by: Jason
from Usa
Verified Purchase:Yes
Not a fan of them, they don't sit right in my ears the tips provided are not good at any size to get the proper fit. The blade is interesting. I have to wear the blade facing up so they fit my ears. Not very easy to use.
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 20, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Jason! We understand that achieving the perfect fit is essential for the best listening experience. To ensure an optimal fit, these earbuds come with different sized ear tips. First, make sure you have the right size tips for your ears; they should fit snugly without any gaps to prevent sound leaks and ensure excellent audio quality. If you need guidance on changing the tips, please refer to our Buds3 Pro tips guide. Once you have the appropriate tips in place, check the bottom of the earbuds for directional marks labeled L and R. Insert the R bud into your right ear with the R facing you, and the L bud into your left ear with the L also facing you. Angle the bud slightly so that the microphone points towards your mouth rather than straight down, and adjust the buds by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We appreciate your insights and hope you have a better experience with your Galaxy Buds in the future! If you have any further concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad for fit
on December 20, 2024
Posted by: Jkleinknecht
from USA
Expertise:Intermediate
Cannot get a good fit on the left ear. Had the original buds pro and went back to them.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Response from Samsung USBy R&R Team, December 22, 2024
We appreciate you taking the time to share your thoughts on the Galaxy Buds3 Pro! We hate to hear that you experienced challenges getting a good fit with the left earbud of the Galaxy Buds3 Pro. These earbuds are designed to provide an optimal and comfortable listening experience, featuring advanced ergonomics to accommodate various ear shapes. We recommend trying the different ear tip sizes included in the box to find the perfect fit. If you have any further concerns or need assistance, please don’t hesitate to reach out to us at Samsung Support. Your satisfaction is our priority! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
MadManGames HD's Galaxy buds review
on December 20, 2024
Posted by: Dennis
Verified Purchase:Yes
Love how I can control the volume with the buds and voice controls too.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
.
on December 21, 2024
Posted by: Aadil
from Miami, Florida.
Expertise:Intermediate
Verified Purchase:Yes
Amazing Design, it fits smugly in my ears. Love the audio quality though i would say they need to improve the adaptive noise cancelation setting and voice pickup as it randomly reduces the audio when I'm cycling because it assumes im talking.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great sound, comfortable and great trade-in offer
on December 21, 2024
Posted by: sdcolorado
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
Great sound, comfortable to wear and fits better than my original galaxy buds pro.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Dont buy it
on December 21, 2024
Posted by: Carlo789
from Orlando fl
Expertise:Intermediate
Verified Purchase:Yes
Brand new one and within weeks it stopped charging
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 23, 2024
Thank you for your feedback on the Galaxy Buds3 Pro, Carlo. We hate to hear that you are experiencing charging difficulties. The Galaxy Buds3 Pro is designed with advanced battery technology to deliver long-lasting usage and superior sound quality. We recommend making sure that both the charging case and the earbuds are clean and properly positioned while charging. Check out the link attached for other options that may help resolve this. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If you need further assistance with this, please reach out to us at Samsung Support and we'll be more than happy to further assist you. We appreciate your support and hope to enhance your listening experience! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Ai translation
on December 21, 2024
Posted by: Sapir
from NYC, NY
Verified Purchase:Yes
The AI translations need a lot of work, but otherwise this buds3 pro are perfect!!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2025
Thank you for sharing your thoughts, Sapir! We're thrilled to hear you're enjoying your Galaxy Buds3 Pro. We appreciate your insight about the AI live translation feature, and we’re always working to enhance our technologies. To make the most of your Buds3 Pro, be sure to check for the latest software updates in the Galaxy Wearable app. This can often lead to better performance in various features, including live translations. Your feedback helps us improve and provide the best experience possible. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Less Than Great
on December 21, 2024
Posted by: Woodturner
Verified Purchase:Yes
I bought these as an "update" for my Buds2 Pro. These do not fit me nearly as well as the Buds2 Pro. Noise reduction is important to me, so constantly fiddling with my ear buds is not great. The case is clumsy, in my opinion. On the plus side, sound quality is fine (I don't do rap, so can't comment on that as far as sound quality is concerned). The Bluetooth range is MUCH better than the Buds2 Pro. Overall, these are a "meh" as far as I'm concerned.
No, I would not recommend this to a friend.
Design
2 out of 5
2
Response from Samsung USBy R&R Team, December 26, 2024
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re pleased to hear that you appreciate the improved Bluetooth range and sound quality. We understand that fit and comfort are essential, and the Buds3 Pro is designed with an ergonomic shape to ensure a secure and comfortable fit for a wide range of users. Additionally, we prioritize noise-cancellation technology to enhance your listening experience. With our first-ever, independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to enjoy a broad spectrum of sound. Your feedback is invaluable, and we'll continue to innovate based on user experiences. If you have any further questions or need assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
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