Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4 out of 5
4.4
(14,031 Reviews)
Open Ratings Snapshot
Rating breakdown 14,031 reviews
5 Stars
9,602
4 Stars
2,296
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product. 
(
3,499 out of 4,523
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
2 out of 5
2
Samsung Galaxy Buds3 Pro
on December 17, 2024
Posted by: Jose
from Frederick, MD
Verified Purchase:Yes
The Galaxy Buds3 Pro look cool, but they don't feel good.
I love when they turn on their lights and Noise Cancellation as well, but I think that they can do better.
If I use Ambient Sound, one of the headphones turns Noise Cancellation on and if they do work, they don't really let me hear clear conversations. Sometimes they work, sometimes they don't. It's a little stressful honestly. 3/10
If I use Adapt Sound, they sound a little better, and I can hear conversations a little better, but they still make conversations sound muffled. 5/10
If I used Noise Cancellation they work. I usually turn them on when I'm going out and I just want to be in my world. 10/10 For this feature
The Voice features are pretty cool too, but if I have them on and I use any of the Ambient or Adapt sound features, they start to mess up and I can't hear conversations clearly. So I have to have them off almost all the time. 5/10
And finally, the fit...
How do they feel?
Do they fit?
Are they comfortable?
Yes, they do fit. 9/10
They feel really cheap and very hollow inside. 7/10
Not at all. I have tried all the sizes, and I have to constantly move them around because they come loose very often. I thought that maybe my ears were too sweaty, or I was moving too much, but no. I tested it 3 times. I synced them to my TV, watch a movie and tried not to move. They come lose, feel very uncomfortable and it's very annoying to move them around or take them out and re-fit them in my ear.
I have the original Buds Pro, and they don't feel like the Buds3 Pro. In fact, they feel better, fit well and they don't come lose honestly. The features are simple, yet nice! Off, Ambient Sound and Noise Cancellation. They don't have these extra features that mess up with the other features.
I bought these headphones on Black Friday with a nice deal and military discount which was nice, but I'm really disappointed with these headphones.
Sorry Samsung, these Buds3 Pro get a 4/10
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
2 out of 5
2
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 17, 2024
Thank you for sharing your detailed feedback on the Galaxy Buds3 Pro, Jose. We appreciate your insights as they are invaluable in helping enhance our products. The Galaxy Buds3 Pro is designed to deliver an exceptional audio experience with advanced features, including our industry-leading Active Noise Cancellation technology and Ambient Sound mode, allowing users to seamlessly shift between immersive listening and staying aware of their surroundings. The Adapt Sound feature also fine-tunes audio based on your hearing preferences, ensuring richer sound quality. For optimal comfort, the Buds3 Pro comes with various ear tip sizes engineered to provide a secure fit for different ear shapes, allowing for personalized adjustments. They are crafted with premium materials to enhance durability while maintaining lightweight comfort for extended wear. We understand that individual fit can vary, and we encourage users to experiment with the provided ear tips to find their best fit, ensuring an optimal listening experience. With features like Voice Detection, the Buds3 Pro is designed to distinguish your voice from background noise, enhancing your call quality. We're confident that these earbuds can provide an excellent experience in various environments. Thank you again for your feedback. We continually strive to innovate and improve our products, and we look forward to delivering even more exceptional experiences with our future devices. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Mic Doesn't Work with Samsung PC??
on December 17, 2024
Posted by: Tj614
from Columbus, Ohio
Expertise:Expert
These buds are fantastic for listening to music from your phone but you can't use the microphone when connected to a PC so they are worthless for Zoom or Teams on a laptop. And I'm using a Samsung laptop!
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 17, 2024
Thanks for taking the time to share your experience with the Galaxy Buds3 Pro, Tj614. The Buds3 Pro offers improved comfort for immersive listening, featuring a redesigned shape for an exceptionally snug fit. Additionally, the newly added Blade Lights make your earbuds stand out and enhance your overall listening experience. If you're having trouble with the Buds' microphone on your laptop, please start by checking your computer's sound settings to ensure the correct microphone is selected as the input device. It’s also a good idea to clean the microphone on your earbuds, as debris can block sound, and then restart both your earbuds and your laptop. All products sold by Samsung are backed by a 12-month warranty against manufacturing defects in materials and workmanship. Additionally, we provide the option to add extra coverage with Samsung Care+ on eligible devices for extended protection and additional support. If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome
on December 17, 2024
Posted by: Cwebb66
from DC
Verified Purchase:Yes
Great!!! Product to have. They have a long lasting battery life
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Nice sound
on December 17, 2024
Posted by: Chelsea
Verified Purchase:Yes
So gar so good. They fall out of my ears easily so I changed sizes but still experiencing same issue.
Response from Samsung USBy R&R Team, January 9, 2025
Thanks for sharing your experience with the Galaxy Buds3 Pro, Chelsea! The Buds3 Pro allows you to hear every detail on your TV to the fullest with 360-degree immersive sound that feels like it’s all around you. We understand how important it is to find the perfect fit for comfortable listening. The Galaxy Buds3 Pro comes with a selection of ear tips in different sizes, so start by ensuring you have the correct size for your ears. It’s important for the ear tips to fit snugly without any gaps, as this prevents sound leaks and ensures optimal audio quality. Once you have the appropriate tips attached, check the bottom of the earbuds for directional marks—‘L’ for left and ‘R’ for right. Insert the R bud into your right ear with the ‘R’ facing you and the L bud into your left ear with the ‘L’ facing you. Angle the earbuds slightly so the microphone is pointing toward your mouth rather than straight down, and adjust them by rotating them until they feel comfortable. Additionally, you can run an earbud fit test in the Galaxy Wearable app to confirm that you have the proper fit. We truly appreciate your feedback, and if you continue to experience issues, don't hesitate to reach out. Your comfort and satisfaction are important to us! If you have any questions or concerns, be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Battery quality is trash!
on December 17, 2024
Posted by: Exodik
from Philadelphia, PA
Expertise:Intermediate
The battery life is horrible on these. My buds 2 pro lasted so much longer.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 18, 2024
Thanks for sharing your feedback on the Galaxy Buds3 Pro, Exodik. Your feedback is crucial as we continue to improve our products and services. The Galaxy Buds3 Pro offers up to 26 hours of playtime on a single charge, which can be extended to 30 hours with a fully charged case. In comparison, the Galaxy Buds2 Pro provides up to 8 hours of playtime per charge and is also extendable to 30 hours with a fully charged case. To help conserve battery power on your earbuds, you can make a few adjustments to ensure they last when you need them most. For instance, when you're not using the earbuds, keep them in the charging case with the lid closed, and consider adjusting the notification settings through the Galaxy Wearable app on your connected phone, or in the Galaxy Buds app if you're using iOS. We hope that this helps you increase your bud's battery life. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A Marriage Made in Heaven
on December 17, 2024
Posted by: Richard
from Jacksonville, FL
Expertise:Expert
Verified Purchase:Yes
These buds are absolutely amazing! They are so comfortable that you can almost forget that they are in, you can hear your surroundings clearly while listening to your music, the voice controls make hands free control a snap, and the sound quality...., deep bass response, crystal clear hughs and mids. The perfect match for my Galaxy S24 Ultra!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy Buds 3 Pro are a Sound Value
on December 17, 2024
Posted by: KL Bruton
from CLEVELAND Ohio, EEUU
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Buds 3 Pro have impressed me due to the noise cancelation, and the sound quality over other sound buds I have tried from other brands in similar price range. I also appreciate the translation feature: I can hear English through my buds though the other person is speaking another language- very cool. I also like the blade lights, which make the ear bbuds look kind of futuristic, whereas other ear buds just show a blinking blue light indicating Bluetooth connection. They have good bass response, and you can dial up/down this response from the Galaxy Wear app, so you're not stuck with only one sound profile to listen to, which can fatigue your ears (or prove insufficient based on what you listen to). They do a good job of isolating noise during calls insuring you are what is heard and not the background sound (ie wind, sirens). I would not call these audiophile-level earbuds, because those are in-ear monitors, but these will definitely be more than up to the task for a variety of use cases. My rating 9/10.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Don't fit
on December 17, 2024
Posted by: Dave P
Expertise:Intermediate
Verified Purchase:Yes
The ear buds are oval and won't seal in ear. Tried all 3 sizes and it won't pass the seal test in the app. I don't know of anyone who has oval ear canals so very strange that Samsung would design them oval when all others are round.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, December 20, 2024
We appreciate you sharing your feedback regarding the Galaxy Buds3 Pro. Dave. The Galaxy Buds3 Pro features a Dual Amplifier system equipped with our first-ever independently controlled woofer and tweeter, allowing them to deliver a wide range of sound. To ensure a comfortable and secure fit, the earbuds come with a variety of ear tip sizes that accommodate different ear shapes. It’s essential to use the right size tips for a snug fit, as this helps prevent sound leaks and ensures optimal audio performance. If you need guidance on changing the ear tips, please refer to our Buds3 Pro tips guide. Once you have the right tips, check for directional markings on the earbuds — look for an "L" for the left earbud and an "R" for the right. Insert the right bud into your right ear with the "R" facing you and the left bud into your left ear with the "L" facing you. Angle the earbuds slightly so that the microphone points towards your mouth, then adjust them by rotating forwards and backward until they feel comfortable. Lastly, you can run an earbud fit test using the Galaxy Wearable app to confirm that you have the ideal fit. We appreciate your input and encourage you to reach out to our Samsung Support team for any further assistance with this or anything else. -Kelvin
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Written by a customer while visiting Samsung US
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