Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,031 Reviews)
Rating breakdown 14,031 reviews
5 Stars
9,602
4 Stars
2,296
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Customer Rating
3
Does not stay on
on December 14, 2024
Posted by: Bash
Expertise:Intermediate
Bought these last week. The sound quality is good, but they just don’t stay on. They keep falling out of your ear, and you have to keep putting them back on with every movement, which is uncomfortable. I'm currently using the smallest size earpiece gel cap, but experiencing the same problem.
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy R&R Team, December 15, 2024
Thank you for sharing your feedback on the Galaxy Buds 3 Pro, Bash. We're glad to hear that you find the sound quality good. However, we understand how frustrating it can be when the earbuds don't fit comfortably. The design of the Buds 3 Pro has been improved to enhance comfort for immersive listening. We recommend trying the different ear tips that come with the Buds to see if a different size might provide a better fit. Additionally, ensure they're properly aligned in your ears for a more secure hold. Check out the link attached for options to help you find a better fit for your buds. Your comfort and satisfaction are important to us! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS10003519/
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Rock On
on December 14, 2024
Posted by: TeeLo
from NJ
Expertise:Intermediate
I have both the Buds 2 Pro as well as the Buds 3 Pro, and i would consider them equally good, but different. The 2 has a slick, discreet in ear design, as well as that nice grippy material & case. The fit and sound is subjective, as we all have anatomical differences and audio preferences. The 3 seems to block wind noise in ambient mode a litte better, but the 2 fits better under a wool hat or beanie. Also, in voice detect mode the 2 mutes the audio more quickly & evenly, where the 3 seems to be slightly delayed and fades from one ear to the other, which I hope will be addressed in future software updates.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Samuel T
from Atlanta
Verified Purchase:Yes
Great step forward for Galaxy Buds series with its adaptive sound technology. The one issue is that the Buds fall out after your ears gets moist. I barely had this problem with my bud pro 2.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy R&R Team, December 16, 2024
Thanks for taking the time to share your honest feedback on the Galaxy Buds3 Pro, Samuel. We're glad to hear that you appreciate the advancements in adaptive sound technology in the Buds3 Pro. The Galaxy Buds3 Pro comes with different sizes of ear tips, so it’s essential to ensure you have the right size for optimal audio quality. If you need help changing the tips, please refer to our guide. When fitting the earbuds, check for directional marks at the bottom—an 'L' for the left earbud and an 'R' for the right. Insert the R bud into your right ear with the 'R' facing you, and the L bud into your left ear with the 'L' facing you. Angle the earbuds slightly so the microphone points towards your mouth, and adjust the fit by rotating them until they feel comfortable. You can also run an earbud fit test in the Galaxy Wearable app to ensure you have the proper fit. We hope this helps you achieve the best listening experience! If you have any further concerns or questions, do not hesitate to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
4
Great Sound and OK ANC with Comfortable Fit
on December 14, 2024
Posted by: Mike W
from Bakersfield CA
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from the Buds Pro (via Samsung trade-in) and am pleased with the exchange. The sound and battery life are better, the fit more comfortable and secure - even if the ANC doesn't seem to have improved noticeably. Overall quite happy.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, December 16, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro, Mike! We’re glad to hear that you are pleased with the sound quality, battery life, and comfortable fit. The Buds3 Pro offers a refreshed look and revolutionary sound, designed for true audio enthusiasts. With a comfortable new shape and improved hardware, these earbuds provide the high-resolution audio experience your ears have been craving. Equipped with our first-ever independently controlled woofer and tweeter, the Galaxy Buds3 Pro allows you to enjoy a broad spectrum of sound. We appreciate your feedback regarding the active noise cancellation and will take it into consideration for future improvements. If you have any other thoughts or questions, feel free to reach out to us at Samsung Support. We hope that you continue to enjoy your new Buds3 Pro! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Zeus
from San Antonio, Texas
Expertise:Intermediate
Verified Purchase:Yes
Very nice design and sound is great! Battery life is great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Whitey
Verified Purchase:Yes
Excellent product. I would buy it again. Can always trust Samsung.
Written by a customer while visiting Samsung US
Posted by: Huck
Expertise:Intermediate
Verified Purchase:Yes
Never had a complaint with galaxy buds. I like being able to control thr volume from the buds amd not only from the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing headphones
on December 15, 2024
Posted by: Techkid81
I love these headphones awesome for translating. Amazing
Written by a customer while visiting Samsung US