Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,031 Reviews)
Rating breakdown 14,031 reviews
5 Stars
9,602
4 Stars
2,296
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Gabby
Expertise:Beginner
Verified Purchase:Yes
Changed out the earpiece but it will not stay in my ear
Response from Samsung USBy R&R Team, December 13, 2024
Hey Gabby! Thanks for sharing your honest feedback on the Galaxy Buds3 Pro with us. Your insights are invaluable as we continue to make improvements. The Buds3 Pro is designed for improved comfort and an immersive listening experience. They feature a redesigned shape that provides our snuggest fit ever. Additionally, we've included Blade Lights to make your Buds stand out and enhance your listening experience. We hate to see that you've been unable to get the right fit despite trying the other bud tips. Have you considered running a fit test on your device? Simply open the Galaxy Wearable app on your connected phone, navigate to the Buds3 Pro screen, tap "Sound quality and effects," then select "Earbud fit test." This will indicate whether the earbuds are in your ears. Ensure both are fitted correctly, tap "Start," and the app will show your results. If it indicates a "Poor fit," make small adjustments and try again until you achieve a "Good fit." If you need any further assistance, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jarret F
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Best ear buds ever. If you need a new set of buds, these are the ones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jesus
from Sur dakota
Expertise:Expert
Verified Purchase:Yes
Son geniales. Muy, pero muy buenos y comodos de usar.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Won't charge
on December 13, 2024
Posted by: Jaygee93til
from CA
Expertise:Expert
I bought this a few months ago, left ear bud is not charging and cannot seem to fix it. Not worth the price.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Thank you for sharing your experience with the Galaxy Buds3 Pro, Jaygee. We always appreciate feedback from our customers. The Buds3 Pro provides our best and most immersive audio experience. It features Wind Shield, Blade Light, Swipe, and Pinch control options. The image shows a single Galaxy Buds3 Pro earbud in silver. We see that you reached out concerning your left bud not charging and we would love to assist you with this. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. Check out the link attached for options to help troubleshoot this. Samsung products are covered by a 12-month limited warranty against manufacturing defects in material and workmanship. You also have the option to purchase additional coverage with Samsung Care+ for eligible devices, which provides extended protection and extra support. If this persists after doing so, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshoot/TSG10000013/#samsung-earbuds-dont-charge
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Under rated
on December 13, 2024
Posted by: DUSTY406
from Kalispell, Montana
Expertise:Intermediate
I'm very surprised with these buds, I read lots of reviews and YouTube videos and decided to purchase them. So far I've had zero issues, everything works great and the sound is great. The only gripe I have is according to the buds I can't get a good fit in my ears no matter what tip I try,but they haven't fallen out of my ears
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Rafael
Verified Purchase:Yes
The Bluetooth range is really weak, going from one room to another will cause the connection to break.
No, I would not recommend this to a friend.
Features
1
Response from Samsung USBy R&R Team, December 13, 2024
Thank you for sharing your feedback on the Galaxy Buds3 Pro, Rafael. The Buds3 Pro enables you to charge up and enjoy music. Long-lasting batteries keep your audio flowing whenever and wherever you go. We see that you reached out regarding concerns about your buds disconnecting when you walk into another room. To ensure optimal performance, it's important to keep the earbuds within 30 feet of your device, noting that the effective range can vary based on your environment and phone model. Make sure to check for software updates through the Galaxy Wearable app on your phone or tablet, via a PC, or by using your TV. Additionally, check the battery status of your earbuds. If the battery is low, they may disconnect from your phone, so charging them is essential. You can monitor the battery level in the Galaxy Wearable app or place the earbuds in the charging case to check their status, as the indicator light on the case will show you the battery level. If you need any further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: E123
from Long Island, NY
Expertise:Intermediate
Verified Purchase:Yes
Highly recommended. Great sound and quality. They look amazing as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: 05Devil26
from Mobile Al
Expertise:Expert
Verified Purchase:Yes
The bugs aren't as loud as the buds pro 2 and they fall out of your ear when you try to put a shirt on. I'm a truck driver and they are difficult putting them back in the charging case
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, December 14, 2024
Thank you for sharing your thoughts on the Buds3 Pro! We appreciate your feedback regarding their fit and sound level. It's worth noting that the Buds3 Pro is powered by our first-ever dual amplifier, featuring independently controlled woofers and tweeters. This design allows for a broad spectrum of sound, ensuring you can enjoy the minute details in your music with our enhanced 2-way speaker system. To achieve optimal audio performance, make sure you have the right size ear tips for your ears. The earbuds come with different-sized tips, and they must fit snugly without any gaps between your ear and the ear tip to prevent sound leaks. If you need guidance on changing the tips, please refer to our guide. Once you have the correct tips, check the bottom of the earbuds for directional marks—the "L" for left and "R" for right. Insert them into your ears accordingly, ensuring the microphones are pointing toward your mouth. Feel free to adjust their position until they feel comfortable. You can also run an earbud fit test using the Galaxy Wearable app to confirm that you have the proper fit. If you have any further concerns, please feel free to reach out to us at Samsung Support! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US