Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Average customer rating
4.4
(14,030 Reviews)
Rating breakdown 14,030 reviews
5 Stars
9,601
4 Stars
2,296
3 Stars
987
2 Stars
541
1 Star
605
77%of customers recommend this product.
(
3,499 out of
4,523)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds3 Pro Wireless Earbud Headphones - Silver
Posted by: Chris
from Warrenton, Va
Expertise:Intermediate
Verified Purchase:Yes
I want my buds 2 back. I spend more time getting the budsb3 pro to connect to my phone. My buds 2 would connect as soon as they hit my ears and were flawless everytime. I connected the buds 2 once and they worked perfect for years. These buds 3 havent connected successfilly once since i got them. They connected the first time with some difficulty and now every time i want to use them i spend a whole putting them back into the case pulling them out, pressing the sync button, putting them back in my ears, putting them back in the case, closing the case, opening the case. Trying all of these over and over to eventually get 1 bud to connect and thats it. I just wish i didnt trade my buds 2 in.
Very unhappy with these buds.
Very unhappy with these buds.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, December 12, 2024
It's great to hear from you, Chris. Thanks for sharing your feedback on the Galaxy Buds3 Pro. The Buds3 Pro allows you to find your sound sanctuary. Mindfulness requires daily practice, and with just the press of a button, you can escape to a worry-free world with Samsung Health powered by Calm. Alleviate stress with peaceful melodies from nature, enhance your focus with white noise, or relax with ASMR for a happier, healthier you. We hate to see that you've experienced difficulties keeping your earbuds connected to your phone. To resolve this, ensure there's no interference by moving both the earbuds and the connected device away from Wi-Fi routers or microwaves, ensuring an unobstructed path for the signal. Additionally, try restarting the earbuds by placing them back in the case and closing the lid for about 7 seconds until the light goes out, then attempt to reconnect. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. If you continue to encounter this, please reach out to us at Samsung Support!
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Written by a customer while visiting Samsung US
Posted by: Sirak
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
The buds have a very good sound quality and fit. I find the sound amazing with rich bass and noise cancellation.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: CRobinson
from Tarboro, NC
Expertise:Intermediate
Verified Purchase:Yes
These sound awesome. It does take a bit to figure out the controls though. So far they are fitting just right and no ear pain.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dlotchulay
from Lafayette, Louisiana
Expertise:Expert
Verified Purchase:Yes
Great pair of earbuds with crystal clear sound. I wear my earbuds for long periods of time at work and at home. Best design Samsung has come up with. I am happy I bought these earbuds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy buds 3 pro
on December 12, 2024
Posted by: Nooristani
Dont buy this product. it will break down in one or two months very poor quality.
Response from Samsung USBy R&R Team, December 12, 2024
Hey Nooristani. We appreciate you taking the time to share your honest experience with the Galaxy Buds3 Pro. The Buds3 Pro features a dual amplifier powered by our first-ever independently controlled woofer and tweeter, allowing you to enjoy a broad spectrum of sound. The enhanced two-way speaker, with its improved woofer and tweeter, provides a wide frequency response that reveals the subtle details in your music. We pride ourselves on providing our customers with the best experience possible with our products and services. We would like to gather some additional information so that we can look into what you are experiencing with your buds. Please be sure to reach out to us at Samsung Support so that we can further assist you with this. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: ABCD
Verified Purchase:Yes
I love the new stems it allows for ear hooks! Sounds great and no problems so far.
Written by a customer while visiting Samsung US
Customer Rating
1
Pro 3 not worth it
on December 12, 2024
Posted by: Sameh
from Rhode Island
Expertise:Intermediate
Was happy with it for short time, then start to make a whisl with any sounds such as videos and phone calls. When I called the response was to send it to fix then samsung will return it back to me after fixing it which inconvenience for samsung head set at hundreds of dollars
My pro 2 was way better that happened when upgrading
My pro 2 was way better that happened when upgrading
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 13, 2024
Thank you for reaching out to us, Sameh. We appreciate you sharing your experience with the Galaxy Buds3 Pro. Your feedback is invaluable as we strive to make continuous improvements. The Buds3 Pro features a refreshed look, and revolutionary sound, and is designed for true audio lovers. With a comfortable new shape and enhanced hardware, they deliver the high-resolution audio experience you crave. We hate to see that you've experienced some whistling sounds while trying to listen to your buds. Since you indicated that you've already reached out to us for support, we recommend that you reach out to us again at Samsung Support so that we can take a further look into what might be causing this. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. Please reach out to us at Samsung Support so that we can further assist you with this. We look forward to hearing from you! -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Cdillman
from Plainfield, IL
Expertise:Intermediate
Verified Purchase:Yes
The sound is perfect and the fit is great. I love them.
I would recommend this to a friend!
Features
5
Design
4
Value
4
Written by a customer while visiting Samsung US